Business Process Management Statistics

Steve Goldstein
Steve Goldstein
Business Formation Expert
Steve Goldstein runs LLCBuddy, helping entrepreneurs set up their LLCs easily. He offers clear guides, articles, and FAQs to simplify the process. His team keeps everything accurate and current, focusing on state rules, registered agents, and compliance. Steve’s passion for helping businesses grow makes LLCBuddy a go-to resource for starting and managing an LLC.

All Posts by Steve Goldstein →
Business Formation Expert  |   Fact Checked by Editorial Staff
Last updated: 
LLCBuddy™ offers informative content for educational purposes only, not as a substitute for professional legal or tax advice. We may earn commissions if you use the services we recommend on this site.
At LLCBuddy, we don't just offer information; we provide a curated experience backed by extensive research and expertise. Led by Steve Goldstein, a seasoned expert in the LLC formation sector, our platform is built on years of hands-on experience and a deep understanding of the nuances involved in establishing and running an LLC. We've navigated the intricacies of the industry, sifted through the complexities, and packaged our knowledge into a comprehensive, user-friendly guide. Our commitment is to empower you with reliable, up-to-date, and actionable insights, ensuring you make informed decisions. With LLCBuddy, you're not just getting a tutorial; you're gaining a trustworthy partner for your entrepreneurial journey.

Business Process Management Statistics 2023: Facts about Business Process Management outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Business Process Management, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Business Process Management Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

Please read the page carefully and don’t miss any words.

Top Business Process Management Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 61 Business Process Management Statistics on this page 🙂

Business Process Management “Latest” Statistics

  • According to ExperienceMatters, 73% of businesses with above-average customer experiences outperform rivals in terms of profitability.[1]
  • According to SalesForce, 76% of consumers want businesses to be aware of their particular requirements and expectations.[1]
  • In America, consumers will spend 17% extra to make a purchase from a business that offers superior customer service.[1]
  • According to a study, just 4% of the 69% of businesses who claimed to have implemented processes also monitored and supervised them.[2]
  • Only 4% of businesses monitor and manage their processes, according to business process management solutions.[2]
  • A Bain & Company survey found that 21% of businesses use business process optimization techniques to save 10% or more.[3]
  • BPM software isn’t used by more than 50% of businesses because they think it’s too pricey.[3]
  • The value of the worldwide business process management market is predicted to reach $26.18 billion by 2028 with a 12% CAGR.[3]
  • 76% of businesses and executives, according to a 2020 Accenture Technology poll, think that organizations need to rearrange the technology and business processes that bring people and technology together in a humancentric way.[4]
  • 29% of businesses want to deploy business process management software.[5]
  • While 23% of businesses are attempting to save costs and 20% are attempting to speed up company development, 30% of businesses are investing in big data to upgrade their it systems.[5]
  • To automate procedures, 36% of firms have already started using business process management software.[5]
  • Implementation expenses are cited by 37% of businesses as a deterrent to automating processes.[5]
  • Machine learning is being used by 38% of businesses to save expenses, while 34% aim to enhance customer satisfaction.[5]
  • 39% of businesses claim that their marketing automation system generates leads with improved quality.[5]
  • 48% of businesses are attempting to use business process automation tools to automate the management of manual processes.[5]
  • At least one business function is already being performed by 50% of organizations utilizing AI.[5]
  • 54% of businesses claim that mapping complicated processes are their largest obstacle to automating operations.[5]
  • 54% of firms use AI to increase the effectiveness of business processes, while 62% use it to assist IT operations.[5]
  • 49% are utilizing ai for research and product development, while 48% are using it to help manufacturing processes.[5]
  • Solutions for business process automation that provide end-to-end visibility across several platforms are being implemented by 67% of enterprises.[5]
  • 78% of business executives think that automating work inside the company boosts productivity for everyone.[5]
  • 85% of business executives think that automating certain tasks will free up time for them and their staff to concentrate on the objectives that are most important to the organization.[5]
  • Over the next five years, the business process management market is expected to develop at a CAGR of 6.26%.[6]
  • According to a 2020 worldwide McKinsey & Co. Poll of company executives from a variety of sectors, 66% were testing solutions to automate at least one business function, up from 57% two years before.[7]
  • 74% of the 600 HR and IT executives polled by PwC anticipate more investment in HR technology.[7]
  • Despite the fact that it has progressed significantly in recent years and that business AI usage has increased by 25%, actual AI use in BPA is still rather low.[7]
  • The proportion of businesses with completely automated at least one function has increased more slowly, from 29% in 2018 to 31% in 2020.[7]
  • In 2017, CultureNext conducted a survey of more than 100 businesses with more than 1,000 workers and discovered that 78% of them have some kind of formalized employee engagement plan.[8]
  • We discovered that the typical business process manager appreciates remaining at their position for 12 years, for a percentage of 39%.[9]
  • Business process managers make up 63% of the population and have an average age of 40.[9]
  • 69% of business process managers have a bachelor’s degree or above, the most prevalent degree.[9]

Business Process Management “Line” Statistics

  • After a negative mobile experience, 55% of consumers are less inclined to interact with a firm.[1]
  • 74% of users anticipate a chatbot to be accessible for online support.[5]
  • Findings show that just 15% of companies have comprehensive HR technology plans that are in line with their company objectives.[7]

Business Process Management “Process” Statistics

  • HR organizations may save 50% by automating the onboarding process, or around $5,000 for every 30 new hires.[1]
  • 53% of firms expect to utilize ai soon, whereas just 25% of organizations are presently employing it in their process automation initiatives.[5]
  • Over the next year, 45% of human resources HR departments will concentrate on intelligent or process automation.[5]
  • 39% of marketers are concerned about losing control of the process, while 61% worry that automated solutions lack a human touch.[5]
  • Over 80% of corporate executives claim to be accelerating the automation of work processes and increasing the usage of remote work.[5]
  • 36% reported working on ten or more process improvement initiatives, while 60% reported working on one or more transformation projects.[6]
  • 91% of respondents listed personnel and process issues as the biggest obstacles to becoming data.[7]
  • Business process managers make up 63% of the population and have an average age of 40.[9]

Business Process Management “Work” Statistics

  • 63.3% of company owners claim that it is more difficult to retain workers than to recruit them, and 68.3% report having experienced turnover in the last year.[1]
  • The majority of marketing departments automate social media posting (83%), email marketing (75%), social media advertising (58%), and social media interaction (36%).[5]
  • 50% of corporate executives said they want to speed up the automation of routine work inside their companies.[5]
  • 78% of business executives think that automating work inside the company boosts productivity for everyone.[5]
  • Grand view anticipates that through 2025, demand for contemporary workflow automation management solutions will grow at a CAGR of 27.7% due to digitization and a focus on optimizing company operations.[7]
  • According to research company Gartner, RPA could save finance teams 25,000 hours of needless rework caused by human mistakes at a cost reduction of $878,000.[7]
  • In 2017, CultureNext conducted a survey of more than 100 businesses with more than 1,000 workers and discovered that 78% of them have some kind of formalized employee engagement plan.[8]

Business Process Management “Other” Statistics

  • 80% of companies in North America and Europe anticipate that their tech investment will rise or remain flat from year to year.[1]
  • If companies don’t find out how to adapt their whole organization to new technology, at least 40% of all enterprises will fail in the next ten years.[1]
  • According to SuperOffice, the profitability of companies that prioritize the client experience is 60% higher than that of those that don’t.[1]
  • Businesses squander between 32% and 41% of their money for software on features or platforms that they don’t need or utilize.[1]
  • According to Statista, there will be an expected 8.8% surge in Global IT expenditure on corporate software between 2020 and 2021.[1]
  • Large enterprises installed more software applications between 2015 and 2019, with an average of 129 apps being used by each company.[1]
  • Gartner claims that 80% of corporate firms implementing bpm projects will have an internal rate of return of more than 15%.[2]
  • Forrester claims that BPM initiatives may result in productivity benefits of up to 30-50%.[2]
  • Businesses that engage in rigorous staff training for BPM solutions have a 2.1 times higher chance of increasing their ROI than those that do not.[3]
  • Process mining is only used by 26% of the firms surveyed to evaluate their bpm performance at the moment.[3]
  • When bpm programs are managed by an IT department, they have a 45% higher chance of formalization and a 47% higher chance of success.[3]

Also Read

How Useful is Business Process Management

One of the key benefits of business process management is its ability to help companies identify areas of inefficiency and waste within their operations. By mapping out and analyzing their current processes, organizations can pinpoint bottlenecks, redundancies, and other issues that are hindering productivity. This insight allows them to make targeted improvements and implement best practices that drive cost savings and increase overall performance.

Furthermore, business process management enables companies to standardize and automate their processes, reducing the potential for human error and ensuring consistency in service delivery. By creating a set of clearly defined workflows and protocols, organizations can avoid confusion and miscommunication, leading to smoother operations and higher customer satisfaction.

Another advantage of business process management is its ability to foster innovation and adaptability within organizations. By continuously monitoring and optimizing their processes, companies can quickly respond to changes in the market and capitalize on new opportunities. This agility is essential in today’s fast-paced business environment, where companies must be able to pivot quickly to stay competitive.

Moreover, business process management can help foster a culture of collaboration and transparency within organizations. By involving employees from all levels in the process improvement initiatives, companies can leverage the collective expertise and experience of their staff to drive innovation and drive continuous improvement. This not only fosters a sense of ownership and engagement among employees but also leads to more effective decision-making and problem-solving.

Despite its many benefits, business process management is not without its challenges. Implementing and maintaining a successful business process management program requires a significant investment of time, resources, and expertise. Companies must be willing to commit to continuous improvement and change management efforts to ensure lasting success.

Furthermore, business process management is not a one-size-fits-all solution. Each organization is unique, with its own set of processes, priorities, and goals. It is crucial for companies to tailor their business process management efforts to their specific needs and requirements to maximize their effectiveness.

In conclusion, business process management is a valuable tool for organizations seeking to enhance efficiency, reduce costs, and drive innovation. By identifying and addressing areas of inefficiency, standardizing and automating processes, fostering collaboration and transparency, and adapting quickly to change, companies can realize significant benefits from their business process management initiatives. While implementing and maintaining a successful business process management program may require significant effort, the rewards in terms of improved performance and competitive advantage make it a worthwhile investment for any organization.


  1. quandarycg –
  2. solutionsreview –
  3. cflowapps –
  4. fortunebusinessinsights –
  5. frevvo –
  6. mordorintelligence –
  7. netsuite –
  8. process –
  9. zippia –

Leave a Comment