Business Process Management Statistics


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Steve Bennett
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Business Process Management Statistics 2025: Facts about Business Process Management outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Business Process Management, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

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Top Business Process Management Statistics 2025

☰ Use “CTRL+F” to quickly find statistics. There are total 61 Business Process Management Statistics on this page 🙂

Business Process Management “Latest” Statistics

  • According to ExperienceMatters, 73% of businesses with above-average customer experiences outperform rivals in terms of profitability.[1]
  • According to SalesForce, 76% of consumers want businesses to be aware of their particular requirements and expectations.[1]
  • In America, consumers will spend 17% extra to make a purchase from a business that offers superior customer service.[1]
  • According to a study, just 4% of the 69% of businesses who claimed to have implemented processes also monitored and supervised them.[2]
  • Only 4% of businesses monitor and manage their processes, according to business process management solutions.[2]
  • A Bain & Company survey found that 21% of businesses use business process optimization techniques to save 10% or more.[3]
  • BPM software isn’t used by more than 50% of businesses because they think it’s too pricey.[3]
  • The value of the worldwide business process management market is predicted to reach $26.18 billion by 2028 with a 12% CAGR.[3]
  • 76% of businesses and executives, according to a 2020 Accenture Technology poll, think that organizations need to rearrange the technology and business processes that bring people and technology together in a humancentric way.[4]
  • 29% of businesses want to deploy business process management software.[5]
  • While 23% of businesses are attempting to save costs and 20% are attempting to speed up company development, 30% of businesses are investing in big data to upgrade their it systems.[5]
  • To automate procedures, 36% of firms have already started using business process management software.[5]
  • Implementation expenses are cited by 37% of businesses as a deterrent to automating processes.[5]
  • Machine learning is being used by 38% of businesses to save expenses, while 34% aim to enhance customer satisfaction.[5]
  • 39% of businesses claim that their marketing automation system generates leads with improved quality.[5]
  • 48% of businesses are attempting to use business process automation tools to automate the management of manual processes.[5]
  • At least one business function is already being performed by 50% of organizations utilizing AI.[5]
  • 54% of businesses claim that mapping complicated processes are their largest obstacle to automating operations.[5]
  • 54% of firms use AI to increase the effectiveness of business processes, while 62% use it to assist IT operations.[5]
  • 49% are utilizing ai for research and product development, while 48% are using it to help manufacturing processes.[5]
  • Solutions for business process automation that provide end-to-end visibility across several platforms are being implemented by 67% of enterprises.[5]
  • 78% of business executives think that automating work inside the company boosts productivity for everyone.[5]
  • 85% of business executives think that automating certain tasks will free up time for them and their staff to concentrate on the objectives that are most important to the organization.[5]
  • Over the next five years, the business process management market is expected to develop at a CAGR of 6.26%.[6]
  • According to a 2020 worldwide McKinsey & Co. Poll of company executives from a variety of sectors, 66% were testing solutions to automate at least one business function, up from 57% two years before.[7]
  • 74% of the 600 HR and IT executives polled by PwC anticipate more investment in HR technology.[7]
  • Despite the fact that it has progressed significantly in recent years and that business AI usage has increased by 25%, actual AI use in BPA is still rather low.[7]
  • The proportion of businesses with completely automated at least one function has increased more slowly, from 29% in 2018 to 31% in 2020.[7]
  • In 2017, CultureNext conducted a survey of more than 100 businesses with more than 1,000 workers and discovered that 78% of them have some kind of formalized employee engagement plan.[8]
  • We discovered that the typical business process manager appreciates remaining at their position for 12 years, for a percentage of 39%.[9]
  • Business process managers make up 63% of the population and have an average age of 40.[9]
  • 69% of business process managers have a bachelor’s degree or above, the most prevalent degree.[9]

Business Process Management “Line” Statistics

  • After a negative mobile experience, 55% of consumers are less inclined to interact with a firm.[1]
  • 74% of users anticipate a chatbot to be accessible for online support.[5]
  • Findings show that just 15% of companies have comprehensive HR technology plans that are in line with their company objectives.[7]

Business Process Management “Process” Statistics

  • HR organizations may save 50% by automating the onboarding process, or around $5,000 for every 30 new hires.[1]
  • 53% of firms expect to utilize ai soon, whereas just 25% of organizations are presently employing it in their process automation initiatives.[5]
  • Over the next year, 45% of human resources HR departments will concentrate on intelligent or process automation.[5]
  • 39% of marketers are concerned about losing control of the process, while 61% worry that automated solutions lack a human touch.[5]
  • Over 80% of corporate executives claim to be accelerating the automation of work processes and increasing the usage of remote work.[5]
  • 36% reported working on ten or more process improvement initiatives, while 60% reported working on one or more transformation projects.[6]
  • 91% of respondents listed personnel and process issues as the biggest obstacles to becoming data.[7]
  • Business process managers make up 63% of the population and have an average age of 40.[9]

Business Process Management “Work” Statistics

  • 63.3% of company owners claim that it is more difficult to retain workers than to recruit them, and 68.3% report having experienced turnover in the last year.[1]
  • The majority of marketing departments automate social media posting (83%), email marketing (75%), social media advertising (58%), and social media interaction (36%).[5]
  • 50% of corporate executives said they want to speed up the automation of routine work inside their companies.[5]
  • 78% of business executives think that automating work inside the company boosts productivity for everyone.[5]
  • Grand view anticipates that through 2025, demand for contemporary workflow automation management solutions will grow at a CAGR of 27.7% due to digitization and a focus on optimizing company operations.[7]
  • According to research company Gartner, RPA could save finance teams 25,000 hours of needless rework caused by human mistakes at a cost reduction of $878,000.[7]
  • In 2017, CultureNext conducted a survey of more than 100 businesses with more than 1,000 workers and discovered that 78% of them have some kind of formalized employee engagement plan.[8]

Business Process Management “Other” Statistics

  • 80% of companies in North America and Europe anticipate that their tech investment will rise or remain flat from year to year.[1]
  • If companies don’t find out how to adapt their whole organization to new technology, at least 40% of all enterprises will fail in the next ten years.[1]
  • According to SuperOffice, the profitability of companies that prioritize the client experience is 60% higher than that of those that don’t.[1]
  • Businesses squander between 32% and 41% of their money for software on features or platforms that they don’t need or utilize.[1]
  • According to Statista, there will be an expected 8.8% surge in Global IT expenditure on corporate software between 2020 and 2021.[1]
  • Large enterprises installed more software applications between 2015 and 2019, with an average of 129 apps being used by each company.[1]
  • Gartner claims that 80% of corporate firms implementing bpm projects will have an internal rate of return of more than 15%.[2]
  • Forrester claims that BPM initiatives may result in productivity benefits of up to 30-50%.[2]
  • Businesses that engage in rigorous staff training for BPM solutions have a 2.1 times higher chance of increasing their ROI than those that do not.[3]
  • Process mining is only used by 26% of the firms surveyed to evaluate their bpm performance at the moment.[3]
  • When bpm programs are managed by an IT department, they have a 45% higher chance of formalization and a 47% higher chance of success.[3]

Also Read

How Useful is Business Process Management

One of the key benefits of BPM is its ability to enhance operational efficiency. By mapping out and analyzing existing processes, companies can identify bottlenecks, redundancies, and inefficiencies that may be hindering productivity. By streamlining and automating these processes, organizations can eliminate unnecessary steps, reduce errors, and speed up execution times. This not only improves overall efficiency but also allows employees to focus on more value-added tasks, leading to increased productivity and profitability.

Another significant advantage of BPM is its capacity to improve customer satisfaction. By standardizing processes and ensuring consistency in service delivery, BPM helps organizations provide superior customer experiences. By automating routine tasks and facilitating real-time communication across departments, BPM enables companies to respond quickly to customer inquiries, resolve issues promptly, and exceed customer expectations. This not only boosts customer satisfaction but also enhances brand loyalty and reputation, driving sustained growth and success.

Furthermore, BPM offers organizations increased visibility and control over their operations. By implementing key performance indicators (KPIs) and monitoring progress in real-time, companies can track the performance of their processes, identify areas for improvement, and make data-driven decisions. With greater insights into their operations, organizations can proactively address issues, optimize resources, and drive continuous improvement. This enables companies to adapt quickly to changes in the market, regulatory environment, and customer preferences, ensuring long-term sustainability and success.

In addition, BPM promotes collaboration and teamwork within organizations. By breaking down silos and fostering cross-functional communication, BPM enables employees to work together towards common goals, share knowledge and best practices, and drive innovation. By engaging employees in process improvement initiatives and empowering them to suggest changes, organizations can tap into the collective expertise and creativity of their workforce, leading to increased employee morale, job satisfaction, and retention. This not only enhances organizational culture but also fuels innovation and growth, positioning companies for long-term success in a dynamic business environment.

Overall, the value of BPM cannot be overstated in today’s complex and competitive business landscape. By leveraging BPM principles and tools, organizations can drive operational excellence, enhance customer satisfaction, improve agility and adaptability, and foster a culture of collaboration and innovation. In a world where change is constant and competition is fierce, BPM provides companies with the strategic framework and operational capabilities needed to thrive and succeed. As businesses continue to face evolving challenges and opportunities, BPM remains a powerful tool for achieving sustainable growth and realizing long-term business success.

Reference

  1. quandarycg – https://quandarycg.com/process-improvement-statistics/
  2. solutionsreview – https://solutionsreview.com/business-process-management/business-process-management-statistics-you-should-know/
  3. cflowapps – https://www.cflowapps.com/business-process-management-statistics/
  4. fortunebusinessinsights – https://www.fortunebusinessinsights.com/business-process-management-bpm-market-102639
  5. frevvo – https://www.frevvo.com/blog/workflow-automation-statistics/
  6. mordorintelligence – https://www.mordorintelligence.com/industry-reports/business-process-management-market
  7. netsuite – https://www.netsuite.com/portal/resource/articles/business-strategy/business-automation-statistics.shtml
  8. process – https://www.process.st/bpm-statistics-increase-efficiency/
  9. zippia – https://www.zippia.com/business-process-manager-jobs/demographics/

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