Client Onboarding Statistics

Steve Goldstein
Steve Goldstein
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Client Onboarding Statistics 2023: Facts about Client Onboarding are important because they give you more context about what’s going on in the World in terms of Client Onboarding.

LLCBuddy editorial team scanned the web and collected all important Client Onboarding Statistics on this page. We proofread the data to make these as accurate as possible. We believe you don’t need to check any other resource on the web for Client Onboarding Facts; All are here only 🙂

Are you planning to form an LLC? Thus you need to know more about Client Onboarding? Maybe for study projects or business research or personal curiosity only, whatever it is – it’s always a good idea to know more about the most important Client Onboarding Statistics of 2023.

How much of an impact will Client Onboarding Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your Client Onboarding related questions here.

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Top Client Onboarding Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 70 Client Onboarding Statistics on this page 🙂

Client Onboarding “Latest” Statistics

  • Over 90% of consumers believe that the companies they work with might improve their approach to bringing on new clients.[1]
  • A website that is easy to use will attract 74% more clients, whereas one that is not would lose 50% of them.[2]
  • 43% of SME workers claim that their business has lost clients due to ineffective procedures.[2]
  • Consumers want businesses to communicate with them in real-time at a rate of 64%, compared to 80% for b2b clients.[3]
  • 87% of businesses agree their client base is no longer satisfied with conventional customer interactions.[3]
  • 74% of businesses have specialized staff for onboarding new customers.[4]
  • Before gaining access to the dashboard, 76% of the organizations need email confirmation, and 66% use a single sign-on the process throughout the registration process.[5]
  • Consumers want businesses to contact them in real-time at 64%, compared to 80% for B2B clients.[6]
  • Over 90% of clients think businesses might improve their onboarding of new customers and users.[6]
  • 74% of SaaS organizations determined that streamlining client onboarding and registration processes did not assist customers to understand the value of a product.[7]
  • According to research by the Gartner group, 20% of the company’s current clients might provide 80% of the company’s future revenue.[8]
  • Onboarding templates improve effectiveness by 20%, lessen the installation period by 49%, and reduce the time spent in meetings with clients by up to 86%.[9]
  • When examining digital clients in more detail within a week, 98% of consumers who used digital banks had their accounts established.[10]
  • Clients who thought a company’s customer onboarding was effective had between 12% and 21% greater WTP than the median.[11]
  • The outcome in the first 21 days after becoming clients, consumers with good opinions have a substantially lower drop-off rate of roughly 1.6%.[11]

Client Onboarding “Customer” Statistics

  • 86% of consumers believe they’d be more inclined to remain customers of a company that makes an investment in warm, informative onboarding material.[1]
  • According to 66% of people, appreciating customers’ time is the most crucial thing a business can do to provide them with a positive online shopping experience.[12]
  • Businesses that invest in customer experience initiatives see a 20% boost in staff engagement.[12]
  • 80% of customers concur that their loyalty is influenced when a business answers promptly to their requests for assistance.[3]
  • More video material in the user customer onboarding process, according to 69% of consumers, would enhance onboarding tactics.[3]
  • 75% of customers want businesses to provide a consistent experience everywhere they encounter the product or service—on social media, online, in person, on a mobile device, and throughout the customer onboarding process.[3]
  • B2B customers report that technology has significantly altered their expectations for how businesses should communicate with them.[3]
  • Compared to other consumers, highly engaged customers purchase 90% more often, spend 60% more on each transaction, and have three times the yearly value for businesses.[3]
  • If the transaction takes too long, 74% of customers say they are more inclined to do business with a different company.[3]
  • Following a favorable customer service encounter, 42% of B2C customers and 62% of B2B customers returned to make further purchases.[3]
  • 87% of businesses agree their client base is no longer satisfied with conventional customer interactions.[3]
  • When questioned about the firms’ methods for boarding new users, over 90% of consumers believe they should be improved.[3]
  • 87% of consumers agree businesses should work more to provide a consistent experience.[6]
  • 75% of customers want a consistent experience from businesses whenever they use a product or service and throughout the customer onboarding process.[6]
  • A good customer service experience resulted in 42% of B2C consumers making further purchases.[6]
  • 81% of customers, according to Accenture, want companies to understand them better and know how and when to engage them.[6]
  • Marous asserts recent data supports the claim that customer onboarding is practiced by around 50% of institutions.[6]
  • Over 60% of U.S. customers claim that live chat, mobile applications, and websites are their preferred means for making straightforward inquiries.[6]

Client Onboarding “Other” Statistics

  • 74% of prospective consumers will choose alternative options if the onboarding process is difficult.[5]
  • 76% of businesses demand email confirmation before granting dashboard access. Avoid email verification since it makes the registration process more difficult.[5]
  • Progress bars are used by 76% of businesses to show development. Most businesses use progress bars to encourage consumers to complete tasks on the checklist.[5]
  • 86% of consumers think they will stay faithful if onboarding and ongoing training are offered.[5]
  • 11% of workers just didn’t get the correct instructions on what to do and when to show up, so they vanished.[6]
  • According to 29% of workers, their employer could aid them in correctly onboarding, which they feel is essential in helping them to be better prepared to start their new positions.[6]
  • Lack of work-life balance is one of the main reasons workers quit a firm, according to 37% of employers.[6]
  • The time-to-productivity ratio for 62% of businesses with effective onboarding programs is higher.[6]
  • 49% of those who didn’t meet their first performance goal had received no formal onboarding training.[6]
  • There was no formal onboarding procedure for 50% of individuals who did not fulfill their first performance targets.[6]
  • Businesses say that 55% do not assess the success of onboarding initiatives. The retention rates for new workers increased by 16% due to automating onboarding duties.[6]
  • During the first 30 days, new team member productivity hovers around 25%.[6]
  • If they had a positive onboarding experience, 69% of workers were likelier to remain with a business for three years.[6]
  • 36% of HR professionals cited a lack of technology as the reason they could not manage and automate onboarding programs.[6]
  • 77% of workers who underwent a structured onboarding procedure successfully reached their first performance objectives.[6]
  • Because they don’t grasp how to utilize it, 50% of consumers return merchandise or cancel subscriptions.[7]
  • Even though registration through Facebook, LinkedIn, Gmail, and other accounts has a high conversion rate, barely 20% of platforms have included it.[7]
  • 40% of consumers said they still had to open their accounts in person, forcing them to take time off work to go somewhere.[10]
  • 83% of organizations manage and carry out actions using employee onboarding solutions.[13]
  • 26% of new hires recollect being questioned about their recruiting experience and candidate journey before their start date.[13]
  • 70% of team members who had excellent onboarding experiences claim to be doing their best work. 26 times more employees who report having excellent onboarding experiences are likely to be very pleased with their employment.[13]
  • A prompt call from the recruiting manager may boost a candidate’s positive experience and readiness to deepen their bond with the company by 68%.[13]
  • And their propensity to recommend others also rises by 83% when they get a call from the recruiting manager before their first day.[13]
  • When employers request input, new workers are 91% more likely to improve their connections immediately.[13]
  • Recruits who have undergone new employee training are 25% more productive in their first month on the job.[13]
  • When given several opportunities to convey objectives, meet team members, and have questions addressed before their start date, a new member’s readiness to recommend others improves by 93%.[13]
  • 70% of those who had excellent onboarding experiences said they had the finest jobs available.[13]
  • Only 29% of recruits believe that following their onboarding process, they feel properly equipped and encouraged to flourish in their work.[13]
  • When HCI discovered that more than half of firms spend their employee onboarding on procedures and paperwork, it’s hardly surprising that just 12% of workers believe their company does a fantastic job onboarding.[13]
  • Before their start date, new team members solicited for input had a 79% boost in the likelihood of recommending others.[13]
  • According to research from the Brandon Hall Group, companies with effective onboarding procedures increase productivity by over 70% and recruit retention by 82%.[13]
  • 88% of respondents don’t think their firms do a great job onboarding. Therefore, there is space for improvement.[13]
  • Onboarding software continues to rank among the top 10 technology investments, with 83% of businesses reporting that they presently use one.[13]
  • Team members are 34 times more likely to believe that their onboarding process was effective when the manager actively participates.[13]
  • 86% of consumers believe they’d be more inclined to remain loyal to a company if it made an investment in onboarding materials that welcomed and informed them after they made a purchase.[14]
  • 55% of consumers report returning a product because they weren’t entirely aware of how to utilize it.[14]
  • Almost two-thirds, according to 63% of buyers, deciding whether to buy anything in the first place is influenced by the degree of assistance they may expect to get after the transaction.[14]

Also Read

How Useful is Client Onboarding

One of the key benefits of client onboarding is that it sets the tone for the relationship between the business and the customer. By providing a warm welcome and guiding clients through the onboarding process, businesses can show that they value their customers and are committed to meeting their needs. This can help build trust and strengthen the bond between the business and the client, ultimately leading to greater loyalty and retention.

Client onboarding also plays a crucial role in ensuring that customers have a clear understanding of the products or services they are signing up for. By walking clients through the features and benefits of the offering, businesses can help them make informed decisions and feel confident in their choice. This can reduce misunderstandings and disputes down the line, ultimately saving both the business and the client time and effort.

Additionally, client onboarding can help businesses identify any potential red flags early on in the relationship. By collecting key information during the onboarding process, businesses can spot any signs of risk or potential issues before they escalate. This proactive approach can help businesses better manage their relationships with clients and take steps to address any concerns before they become major problems.

Furthermore, client onboarding can be a valuable opportunity for businesses to gather feedback and insights from new customers. By listening to client feedback during the onboarding process, businesses can gain valuable insights into how they are perceived by clients and where improvements can be made. This feedback can help businesses fine-tune their processes, improve their offerings, and ultimately enhance the overall customer experience.

In conclusion, client onboarding is a critical process that can help businesses lay a solid foundation for building strong and lasting relationships with their customers. By providing a warm welcome, guiding clients through the onboarding process, ensuring clear communication, and gathering feedback along the way, businesses can set themselves up for success and create a positive experience for their clients. Ultimately, investing time and resources into client onboarding can lead to increased customer satisfaction, loyalty, and long-term success for businesses of all sizes.


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