Client Portal Statistics 2024 – Everything You Need to Know

Client Portal Statistics 2023: Facts about Client Portal outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Client Portal, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

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On this page, you’ll learn about the following:

Top Client Portal Statistics 2023

Top Client Portal Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 102 Client Portal Statistics on this page 🙂

Client Portal “Latest” Statistics

On average, businesses may enhance the client experience they provide and see revenue rise by up to 10%-15%.^[1]
Client believes the way they are being handled determines 70% of the purchase experiences. Customers report sharing their negative experiences with others 62% of the time.^[2]
79% of clients are open to disclose pertinent information about themselves in return for contextualized interactions where they are recognized and understood right away.^[2]
33% of clients worldwide who ended a business connection last year did so due to a lack of personalisation.^[2]
30% of businesses prioritize providing great customer service; client wants and facilitating the customer journey, according to 89% of successful organizations, are essential for growth.^[3]
88% of clients believe businesses have to employ individuals that are representative of the neighborhood.^[3]
To give excellent service, 79% of customer care agents need to see past client encounters.^[3]
88% of clients would be more inclined to stay with a business if it provided a welcoming and product-educational onboarding material.^[3]
Compared to 46% of underperformers, 88% of top performers have clear parameters for how flexible they may be with clients.^[3]
54% anticipate a customized discount within 24 hours after creating an account.^[3]
57% of businesses fail to monitor client lifetime value.^[3]
89% of clients want the chance to provide comments.^[3]
The human aspect of the customer experience is no longer understood by businesses, according to 64% of U.S. customers and 59% of all consumers.^[3]
More than 40% of PWC consumers and over 90% of Hyken customers, respectively, would pay more for same-day delivery.^[3]
For 55.3% of consumers, being served by agents with excellent knowledge or competence is important.^[3]

Client Portal “Customer” Statistics

25% of businesses anticipate combining marketing, sales, and customer experience into one platform by 2023.^[1]
More than 89% of businesses believe that a positive customer experience is a key element in retaining and gaining new customers.^[1]
49% of customer communities produce income, and 57% of businesses said their top digital competitive advantage was customer retention linked to revenue.^[4]
For 30% of customers, the most annoying aspect of a poor customer service experience is being unable to speak to a real person.^[2]
Customers claim that in the past, 44% of customer support representatives gave them the incorrect response.^[2]
47% of customers have decided to moveJKINMJ to a new brand as a result of poor customer service.^[2]
52% of customers claim to have made a second purchase from a business as a result of good customer service.^[2]
Due to bad customer service, 56% of individuals worldwide have ceased doing business with a firm.^[2]
70% of customers claim to have already decided to support a business that provides excellent customer service.^[2]
72% of consumers believe that having to explain their issues to many people is bad customer service.^[2]
Consumers want customer support representatives to know who they are, what they have bought, and details about past interactions, according to 72% of respondents.^[2]
72% of customers consider it to be bad customer service to have to explain their issue to several persons.^[2]
79% of customers who utilized feedback to express their dissatisfaction with an online merchant felt ignored5 33% of customers say they would suggest a company that responds quickly but ineffectively.^[2]
Consumers’ concerns regarding bad customer service were disregarded in 79% of cases when they posted them online.^[2]
79% of millennials are more likely to make a purchase from a company that has a mobile-friendly customer care portal.^[2]
Millennials claim that 84% of companies meet or exceed their standards for customer service.^[2]
When making a purchasing choice, 88% of customers use internet customer service reviews as a guide.^[2]
Following a negative customer experience, 89% of customers have moved to do business with a rival.^[2]
A customer experience booster is worth 600%–1,400% more to a business throughout its lifetime than a detractor.^[2]
A startling 86% of consumers are prepared to pay extra for excellent customer service, and they will spend an additional 13% on average for luxury goods and additional features when the level of customer service is high.^[2]
At least 80% of B2B buyers want and anticipate a similar shopping experience to that of a B2C customer.^[2]
77% of customers see brands more positively if they aggressively solicit and welcome customer feedback.^[2]
23% of customers prefer face-to-face contact for more challenging interactions, such as payment disputes, and for challenging customer service problems, like troubleshooting.^[2]
73% of customers say that memorable experiences created by friendly staff or customer service personnel lead them to remain with a business.^[2]
For straightforward customer support chores, it is predicted that by 2020, more than 60% of U.S. customers will choose automated self-service options such as a website or smartphone app.^[2]
Corporation responds to 45% of customer support queries made through social media.^[2]
31% of consumers who are millennials say they have used Twitter to contact a business and have done using their mobile devices to contact customer care.^[2]
Compared to only 50% of those who report a bad experience, more than 90% of customers say they’re likely to make another purchase from a vendor that provided an excellent mobile experience.^[2]
82% of buyers watched at least five pieces of material from the vendor before making a purchase, and more than half of all B2B customers viewed at least eight pieces of information during the purchasing process.^[2]
Providing a seamless experience across many platforms is the most pressing problem over 50% of businesses see as affecting their customers.^[2]
Americans would spend 17% more to do business with companies that have a high reputation for customer service.^[2]
In the year 2021, 47% of businesses planned to use chatbots for customer assistance.^[2]
95% on-time delivery performance and 99.9% customer satisfaction rate throughout the nation, STAT Courier consistently achieves remarkable outcomes.^[2]
In 2020, customers sent and received secured communications from their healthcare provider, an increase of 10% from 2017.^[5]
Because of a decline in the quality of the brand’s goods or services, 34% of customers quit making purchases from them.^[3]
According to PWC, 43% of U.S. customers believe they would not allow corporations to obtain their personal data.^[3]
According to 64% of Baby Boomers, customer service representatives should be able to check their most recent order’s status.^[3]
66% of consumers don’t ask customer care questions on social media.^[3]
Customers report that customer service is improving in 67% of cases.^[3]
According to 67% of marketers, businesses often use predictive analytics technology in customer success initiatives.^[3]
To give excellent service, 79% of customer care agents need to see past client encounters.^[3]
80% customer service personnel think highly of their company’s goal and feel that their work is crucial.^[3]
87% of businesses think that customer success initiatives encouraged consumers to use their goods and services.^[3]
67% of consumers find it easy to contact customer support on social media.^[3]
According to marketers, the top obstacles that customer success programs encounter are managing customer expectations (57% of marketers) and assessing customer satisfaction (52% of marketers).^[3]
The human aspect of the customer experience is no longer understood by businesses, according to 64% of U.S. customers and 59% of all consumers.^[3]
3% of U.S. customers prefer fully automated experiences. Epsilon estimates that 85% of major support teams do not use AI.^[3]
77% of businesses see customer advocates as service agents.^[3]
For about 80% of American customers, timeliness, convenience, knowledgeable assistance, and kind service rank as the most important components of a positive customer experience.^[3]

Client Portal “Portal” Statistics

Customers today anticipate brands and businesses to have some kind of self-service portal, preferably one that is mobile responsive, according to 88% of consumers.^[4]
Patient portal use is still above 90%, the government accountability office found that fewer than a third of patients actually utilize patient portals.^[6]
Most of the 10% of businesses that do not provide patient portal access claim that they either have intentions to use the tool or have it integrated into their EHR suite but have not yet made it available to their patient base.^[6]
Of the 90% of businesses that provide portal access, 43% of respondents indicated they accept health data produced by patients.^[6]
90% of patients are using patient portals, but more effort is needed to encourage meaningful patient portal usage.^[6]
90% healthcare institutions provide their patients access to patient portals, according to a poll of over 1,800 respondents.^[6]
20% of the respondents indicated they were unclear whether their patient portal accepted PGHD, and 37% said their patient portal vendors do not accept PGHD for physician evaluation.^[6]
While 90% of healthcare providers provide patient portals and users sign up for the service, only 30% of patients actually utilize the site.^[6]
22% 20% save several online medical records 12% 8% table 2 lists the reasons why people who were provided patient portals but did not utilize them in the previous year 20.^[5]
A health care provider or insurer gave access to their patient portal to around 6 in 10 people nationally and nearly 4 in 10 people (38%).^[5]
22% of those who used the patient portal to get their health information in 2020 did it on a computer and a smartphone health app.^[5]
23% of portal users who used a computer and a smartphone health app to get their health information said they used their portal more often than those who just used one way.^[5]
Roughly four in ten people who just used a computer or smartphone, 26% of patient portal users who visited their portal one to two times did so using both a computer and a health app.^[5]
Just 6% of research separated provider use from patient use, leaving a gaping hole in our understanding of the factors influencing patient portal use.^[7]
90% of healthcare firms reportedly provide patient portal access as of 2018, with the remaining 10% having intentions to do so.^[7]
21% of respondents said that they believed the relationships between the factors affecting portal use to be complicated.^[7]
90% of research examined the most often evaluated patient portal statistic: patient usage.^[7]

Client Portal “Other” Statistics

52% of Millennials say they prefer text communication over live chat as their preferred support method.^[1]
26% of B2B online buyers believe that in the next year, their company’s online purchasing volume will rise.^[2]
Due to mobility, 29% of worldwide businesses choose smartphones and mobile devices over conventional computers.^[2]
If they have a poor experience, 47% of consumers say they’ll cease making purchases from a company.^[2]
Compared to 34% of agents with AI, 51% without ai claim to spend most of their time on menial tasks.^[2]
Around the world, 52% of individuals think that businesses ought to respond to consumer feedback.^[2]
57% of consumers prefer using digital channels like email or social media to contact businesses.^[2]
74% of Millennials said that when a firm is evidently responsive to consumers’ social media queries, their opinion of the brand increases.^[2]
Before making a purchase decision, 77% of B2B buyers do more thorough ROI analyses.^[2]
More than 60% of B2B buyers claim that mobile played a key part in a recent purchase, and 80% of these buyers use mobile devices at work.^[2]
80% of consumers think a company’s experience is equally significant to its goods or services.^[2]
When buying a product or service, 86% of millennials claim that bad reviews have an impact on their decision.^[2]
People believe businesses that promise not to reveal their personal information without consent 88% of the time.^[2]
85% of business decision-makers believe they have two years to make meaningful progress toward digital transformation or risk falling behind their rivals and suffering.^[2]
91% of unsatisfied consumers would quit a business without complaining.^[2]
B2B enterprises with e-commerce personalisation will outsell rivals that don’t provide a tailored experience by 30%.^[2]
72% of consumers will recommend their services to others.^[2]
80% of consumers are more likely to make a purchase when brands offer personalized experiences, according to new epsilon research, prescription for saving money.^[3]
63% of consumers consider onboarding crucial when making a purchase. Wyzowl more videos, in the opinion of 69% of individuals, might help firms with onboarding.^[3]
Only 47% of CEOs claim to fully comprehend how robots and AI will enhance the consumer experience.^[3]
For 47% of consumers, price is one of the top 3 criteria for selecting a product, and for 18% of them, it is the deciding factor.^[3]

How Useful is Client Portal

One of the key benefits of client portals is the ability to streamline communication between businesses and their clients. By providing a centralized platform for all messages, notifications, and updates, both parties can quickly and easily stay on the same page without the need for emails or phone calls. This not only saves time and reduces the risk of miscommunication, but it also helps to foster a sense of transparency and trust in the business relationship.

Client portals also offer a secure way to exchange sensitive information and documents. Rather than relying on unsecure methods like email or physical mail, clients can upload or download important files directly through the portal, knowing that their data is protected by encryption and other security measures. This not only provides peace of mind for clients, but it also helps businesses maintain compliance with data protection regulations.

Moreover, client portals can serve as a valuable resource for clients by providing them with self-service options to access information or complete tasks on their own time. For example, clients can view invoices, make payments, track project progress, or schedule appointments through the portal without the need to contact the business directly. This level of convenience can improve client satisfaction, as it empowers them to take control of their interactions with the business.

From a business perspective, client portals can also offer a number of advantages. For one, they can help to improve operational efficiency by automating certain tasks and reducing the need for manual intervention. This not only saves time and resources but also allows employees to focus on more value-added activities that can drive business growth.

Additionally, client portals can help businesses build stronger relationships with their clients by providing them with personalized, relevant information and updates. By tracking client interactions and preferences through the portal, businesses can tailor their communications and offerings to better meet the needs and expectations of their clients. This can lead to increased customer loyalty and retention over time.

Overall, client portals can be a highly valuable tool for businesses looking to enhance their client relationships and streamline their operations. By providing a secure, centralized platform for communication, document sharing, and self-service options, client portals can improve efficiency, transparency, and client satisfaction. While they may require upfront investment in terms of time and resources, the long-term benefits they offer can make them a worthwhile addition to any business’s technology toolkit.

Reference

getvoip – https://getvoip.com/blog/2019/01/29/customer-service-statistics/
webinarcare – https://webinarcare.com/best-client-portal-software/client-portal-statistics/
tidio – https://www.tidio.com/blog/customer-service-statistics/
hitachi-solutions – https://global.hitachi-solutions.com/blog/customer-self-service-portals/
healthit – https://www.healthit.gov/data/data-briefs/individuals-access-and-use-patient-portals-and-smartphone-health-apps-2020
patientengagementhit – https://patientengagementhit.com/news/patient-portal-adoption-tops-90-but-strong-patient-use-is-needed
nih – https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7952240/