Cross-Channel Advertising Statistics

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Cross-Channel Advertising Statistics 2023: Facts about Cross-Channel Advertising outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Cross-Channel Advertising, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Cross-Channel Advertising Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

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Top Cross-Channel Advertising Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 81 Cross-Channel Advertising Statistics on this page 🙂

Cross-Channel Advertising “Latest” Statistics

  • Marketing Trends Report by HubSpot found that videos are the most popular with 59% of marketers making it their go-to format.[1]
  • According to 45% of customers, businesses don’t provide a multichannel experience in a timely way.[2]
  • In order to obtain individualized service, 48% of consumers are really comfortable providing their personal information.[2]
  • 50% of marketers that used a multichannel marketing approach often achieved their financial goals.[2]
  • According Ecommerce Germany News, 61% of consumers report finding it challenging to switch between channels when speaking with customer support professionals.[2]
  • Before making a purchasing decision, two to five pieces of material will be read by 64% of B2B consumers.[2]
  • When making an in store purchase, 82% of customers were found to utilize their cellphones as a source of support.[2]
  • Only 14% of businesses claimed to be coordinating their marketing strategies across marketing platforms.[2]
  • 89% of consumers are retained by businesses with an efficient omnichannel marketing plan in place.[2]
  • Companies with a successful omnichannel strategy in place see their yearly sales grow by 95% year over year.[2]
  • 60% of organizations and agencies feel that content marketing is essential to their overall marketing plan.[2]
  • When customers are contacted by omnichannel marketing initiatives, they are thought to spend 10% more than unreachable customers.[2]
  • Despite the fact that 46% of marketers say that video content is the most successful kind of content, 59% still think that creating video is difficult.[2]
  • 21% of marketers said they won’t use a multichannel marketing strategy because they don’t know how to do it.[2]
  • 23% of marketers find it challenging to conduct multichannel marketing efforts due to a lack of time and resources.[2]
  • 87% of retailers believe that omnichannel marketing strategy is a key contributor to their success.[2]
  • According to 21% of marketers, a key obstacle to implementing multichannel marketing campaigns is the lack of investment in marketing technologies.[2]
  • 86% of senior marketers recognize and agree with the value of developing an unified customer journey map.[2]
  • According to a Harvard Business Review survey, 73% of consumers utilize various channels during the buying process.[3]
  • With 40% of Americans now blocking advertisements and 586 million monthly AdBlock users, it is difficult to reach everyone with PPC advertising.[3]
  • Nearly 10% of APAC agency customers obtain the bulk of their income from mobile, and 40% of clients earn more than a fourth of their ecommerce sales from mobile.[4]
  • Paid search was cited by 40% of marketers as the leading source of online sales, followed by display advertisements (26%), and social media (18%).[4]
  • Using their present technology, 51% of marketers are unable to respond to new channels, gadgets, trends, or rivals.[4]
  • If a customer can get information about in store product availability online, 73% of consumers are likely or very likely to visit a local business offline.[4]
  • Allowing shipfromstore improved or greatly improved customer satisfaction ratings, according to 88% of merchants.[4]
  • 88% of retailers said that permitting ship-from-store either improved or greatly improved customer satisfaction ratings after increasing digital to 30% of total media expenditure for consumer brands.[4]
  • 16% of marketers claim that their company strategy and marketing technology strategies are genuinely linked.[5]
  • Lack of investment in technologies is cited by 21% of marketers as a key obstacle to adopting multichannel marketing.[5]
  • 25% of consumers have completed online purchases while physically present in a retailer’s store.[5]
  • 3% of marketers claim that their various brand functions and marketing technologies are properly integrated.[5]
  • Shoppers that use various channels are said to have lifetime customer values that are 30% greater.[5]
  • 67% of marketers are only moderately confidence in their ability to execute a multichannel strategy, compared to 30% of marketers who are extremely confident.[5]
  • 45% of marketers believe they lack the skills, tools, and procedures needed to master multichannel brand marketing.[5]
  • Although 59% of marketers say that video is the most difficult sort of content to create, 46% of marketers say that video is their most effective form of content.[5]
  • 67% of B2B buyers now depend more on content than they did a year ago when doing research and making choices.[5]
  • Business owners feel that outside evaluations from individuals or organizations that are not affiliated with the firm are the key determinant of whether they can trust a B2B vendor source (68%).[5]
  • When learning about a firm, 80% of customers feel seeing a video demonstrating how a product or service works is vital.[5]
  • By 2020, 81% of C-level workers predict more digital consumer engagement, and 66% predict increased attention to customers as persons.[5]
  • The need of establishing a unified customer experience across all touchpoints and channels is acknowledged by 86% of top level marketers.[5]
  • 87% of merchants agree that a successful omnichannel marketing strategy is essential or very important.[5]
  • Digital video is used by 91% of businesses with $500 million or more in annual sales, making it the most popular kind of digital advertising for businesses of this size.[5]
  • Nearly 60% of organizations and agencies believe that content marketing is very important to their marketing efforts.[5]
  • Before making a purchase, over 64% of B2B technology buyers said they read two to five pieces of material.[5]
  • By the end of 2017, 56% of B2B consumers will have made at least half of their purchases online for business purposes.[5]
  • When purchasing an item 15 years ago, the typical customer utilized two touchpoints, and just 7% of them did so on a regular basis.[6]
  • If a product is out of stock, 27% of customers would be extremely likely to leave and visit another retailer’s store, while 21% said they would purchase the item from another shop online and 21% would simply put off making the purchase.[6]
  • 38% of customers used their mobile device to check inventory availability on the way to a shop, 34% did so while within the store, and 56% of consumers used their mobile device to study items at home.[6]
  • 61% of consumers report finding it difficult to transition between channels when communicating with customer support.[6]
  • 71% of consumers who use cellphones for in store research said that it has become a crucial component of the experience.[6]
  • According to Aberdeen Group, customer data is stored across channels by strong omnichannel businesses in 77% of cases vs 48% of poor omnichannel businesses.[6]
  • Organizations with very high levels of omnichannel consumer involvement keep 89% of their customers on average, whereas companies with low levels of omnichannel customer engagement only keep 33% of their customers.[6]
  • Firms with exceptionally high levels of omnichannel customer involvement experience yearly revenue growth of 95% year over year compared to 34% for companies with low levels of omnichannel engagement.[6]
  • According to Forrester, 39% of consumers are unlikely or very unlikely to visit a retailer’s store if the online store does not provide physical store inventory information.[6]
  • 69% of customers want shop staff to be equipped with a mobile device so they can do quick and easy activities like checking product information and inventories.[6]
  • 71% of shoppers agree that it is important or very important to be able to view inventory information for in-store products, according to Forrester.[6]
  • Omnichannel campaigns that involved SMS at some point in the process were 47.7% more likely to end in conversion.[6]
  • More than 35% of consumers anticipate being able to speak with the same customer support agent regardless of the channel.[6]
  • Compared to single channel, omnichannel has a 25% higher purchase frequency and a 13% higher average order value per order.[6]
  • Comparatively good omnichannel businesses enjoy a 7.5% year-over-year drop in cost per contact, whereas poor businesses only see a 0.2% year-over-year.[6]
  • According to CMO Club, 64% of marketers cite lack of resources and investment as their top barrier to omnichannel marketing.[6]
  • According to Invesp, when compared to businesses with poor omnichannel strategy, this has a customer retention rate of 33%.[6]
  • Consumers now utilize approximately six touchpoints on average, and almost 50% of them do so often.[6]
  • According to AdRoll, nearly 45% of customers say they are likely to become repeat customers when their shopping experience is personalized.[7]
  • According to data from Braze, companies that embrace cross-channel may increase the lifetime value of their customers by 76% compared to those that only utilize one channel for communication.[8]
  • According to Experian statistics, 80% of marketers globally said they will execute cross channel marketing initiatives in 2014.[9]
  • Since 71% of modern consumers need a customized experience, this really proves to be quite significant, according to Constant Contact.[10]
  • According to financial figures revealed earlier this month, Walmart Connect’s advertising revenue increased 95% year-over-year in the second quarter.[11]
  • 40% of marketers claim that using cutting edge tactics to connect with their target audience at the ideal moment is their toughest issue.[12]
  • The CLA model was solely responsible for the company’s November sales increase up 14% from the prior year by the time the campaign ended, with Mercedes receiving over 85 million organic impressions and around 2 million likes.[12]
  • 42% of consumer analytics experts say that the quality of their data is their biggest difficulty.[12]
  • The 99% of viewers who viewed the advertisement but did not click may not be counted if 1% of viewers click on a link or advertisement, even if this advertisement may have subsequently affected a conversion.[12]
  • In a Gartner poll on marketing performance, 60% of the firms who said they were outperforming their competitors had a leadership role exclusively devoted to multichannel marketing.[12]
  • It has been shown that by appropriately attributing marketing approaches to client behaviors or impact, holistic cross-channel campaigns may increase marketing budget efficiency by 15 to 20%.[12]
  • One purchase is made once a week or more often by 62% of survey respondents who interact with merchants via 10 or more channels.[12]
  • Approximately 30% of CMOs are in charge of this task, and 56% of respondents report directly to the C-suite.[12]
  • About 34% of data executives say they wish to use data insights more effectively in their organizations’ decision.[12]
  • 14% of businesses claim to be doing integrated marketing efforts across all channels at the moment.[13]
  • According to 78% of B2B clients and 83% of consumers, fulfillment alternatives including next day delivery are crucial or very crucial.[13]
  • 46% of businesses provide subpar customer experiences that result in shopping cart abandonment.[13]
  • 52% of customers surveyed appreciate individualized customer service that takes their interests and needs into account.[13]
  • Only 14% of businesses claim to be executing coordinated marketing strategies across all platforms at the moment.[13]

Also Read

How Useful is Cross Channel Advertising

One of the key benefits of cross channel advertising is the ability to create a cohesive brand message that resonates across all platforms. By maintaining consistent messaging and imagery, businesses can strengthen brand recognition and build trust with consumers. For example, a customer who sees a company’s advertisement on TV, then comes across a related post on social media, is more likely to remember the brand and consider making a purchase.

Another advantage of cross channel advertising is the ability to reach consumers at various stages of the buyer’s journey. Different channels cater to audiences with unique preferences and behaviors, allowing businesses to tailor their messaging accordingly. For instance, a consumer who regularly listens to the radio during their commute may be more receptive to a catchy jingle, while someone browsing social media may prefer visually engaging content.

Furthermore, cross channel advertising allows businesses to increase their visibility and expand their reach beyond traditional marketing efforts. With the rise of digital platforms, companies can now target specific demographics with precision, reaching new audiences that may have been previously untapped. By diversifying their advertising strategies, businesses can maximize their exposure and attract new customers.

Additionally, cross channel advertising provides valuable insights into consumer behavior and engagement. By tracking the performance of different campaigns across various channels, businesses can gain a better understanding of what resonates with their target audience and adjust their strategies accordingly. This data-driven approach allows companies to optimize their advertising efforts for maximum impact and ROI.

Despite these benefits, cross channel advertising does come with its challenges. Coordinating campaigns across multiple platforms can be complex and resource-intensive, requiring careful planning and execution. It is crucial for businesses to have a clear strategy in place and to utilize the right tools and technology to effectively manage their cross channel efforts.

In conclusion, cross channel advertising is a powerful tool for businesses looking to enhance their marketing efforts and reach a wider audience. By leveraging the strengths of multiple channels and maintaining a cohesive brand message, companies can increase their visibility, engage with consumers at various touchpoints, and drive results. While implementing a successful cross channel strategy may require time and resources, the potential benefits are well worth the investment.


  1. hubspot –
  2. ecommercegermany –
  3. improvado –
  4. autopilotapp –
  5. zoominfo –
  6. v12data –
  7. adroll –
  8. braze –
  9. clickz –
  10. constantcontact –
  11. marketingdive –
  12. marketingevolution –
  13. pedowitzgroup –

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