Customer Education Statistics


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Customer Education Statistics 2023: Facts about Customer Education outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Customer Education, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Customer Education Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

Please read the page carefully and don’t miss any words.

Top Customer Education Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 23 Customer Education Statistics on this page 🙂

Customer Education “Latest” Statistics

  • According to Zendesk’s recent benchmark research, sophisticated firms receive upwards of 20,000 support tickets every month, with 48% of these support inquiries being “how-to” in nature, according to TSIA.[1]
  • According to TSIA research, trained consumers are 68% more likely to use a product more frequently, 56% more likely to use more features and functionalities, and 87% more likely to work independently (not submit as many tickets).[2]
  • According to Stat Counter, mobile now accounts for 52% of all internet traffic, with desktop usage declining.[3]
  • When businesses prioritize superior customer service experiences, they may increase revenues by 4% to 8% above the market.[3]
  • Last year, 90% of Customer Education programs expanded, with more than 60% boosting their spending by more than 30%.[3]
  • According to Esteban Kolsky, 72% of consumers will tell 6 or more others about a favorable experience.[3]
  • 43% of businesses lack a defined method for monitoring the effect of their education.[3]
  • Only 12% of customer education teams are organized into departments.[3]
  • Consumers were 131% more inclined to purchase after reading informative information.[4]
  • A week after reading a piece of instructional content from a company, 9% of customers would label a brand as “trustworthy”.[4]
  • 90% of businesses have already experienced a favorable return on their customer education investments, which is a step in the right direction.[5]
  • Acquiring a new client can cost five times as much as maintaining an existing one, and boosting customer retention by 5% can raise profitability by 25-95%.[6]
  • According to TSIA research, 68% of consumers report utilizing items more following training, and 56% use more product features than they would if they were untrained.[6]
  • Customers want organizations to understand their demands 76% of the time.[6]
  • Customers will pay 17% extra for a positive experience.[6]
  • Customer-centric businesses are 60% more lucrative than non-customer-centric businesses.[6]
  • 86% of shoppers are willing to spend more for a positive client experience.[6]
  • Customer experience is important to 23% of businesses.[6]
  • CX is a deciding factor for 73% of individuals when purchasing.[6]
  • Companies with organized education programs improve their income by 6.2%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Companies with organized education programs boost retention by 7.4%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Companies with organized education programs enhance their lifetime value by 7.1%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Customer satisfaction rises 11.6% in companies with organized education programs (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]

Also Read

How Useful is Customer Education

So, just how useful is customer education? In short, it is incredibly valuable. When businesses educate their customers about their products or services, they empower them to make informed purchasing decisions. By providing customers with a better understanding of what they are buying, businesses can help them choose the right products to meet their needs and ultimately increase customer satisfaction and loyalty.

Customer education also goes beyond just informing customers about a company’s offerings – it is about teaching them how to get the most out of those products or services. Whether it is through tutorials, webinars, user guides, or one-on-one training sessions, businesses can help customers unlock the full potential of what they have purchased. This not only improves the overall customer experience but also increases the likelihood that customers will continue to use and recommend a company’s products or services in the future.

Furthermore, customer education can help businesses reduce the number of support inquiries or complaints they receive. When customers are properly educated about how to use a product or service, they are less likely to encounter issues or make mistakes that require assistance. This can lead to cost savings for businesses, as they can reduce the amount of time and resources dedicated to customer support.

Additionally, customer education can also play a crucial role in building trust with customers. When businesses take the time to educate their customers, they demonstrate that they care about their well-being and want to help them succeed. This can foster a sense of loyalty and goodwill among customers, ultimately leading to stronger relationships and increased brand advocacy.

In today’s fast-paced and ever-changing business landscape, customer education has become even more critical. With the rise of new technologies and advances in various industries, it can be challenging for customers to keep up with the latest developments and changes. By providing ongoing education and updates, businesses can ensure that their customers are up to date and informed, ultimately helping them stay competitive and relevant in the marketplace.

In conclusion, customer education is a vital component of any business strategy. From empowering customers to make informed purchasing decisions to helping them get the most out of products or services, the benefits of customer education are clear. By investing in educating their customers, businesses can not only enhance the overall customer experience but also build trust, strengthen relationships, and drive long-term success.

Reference

  1. customerthink – https://customerthink.com/how-to-reduce-support-costs-with-customer-education-and-onboarding/
  2. talentedlearning – https://talentedlearning.com/how-to-start-customer-education-program/
  3. webinarcare – https://webinarcare.com/best-customer-education-software/customer-education-statistics/
  4. conductor – https://www.conductor.com/blog/2017/07/winning-customers-educational-content/
  5. learnworlds – https://www.learnworlds.com/customer-education/
  6. northpass – https://www.northpass.com/customer-education-statistics
  7. saasacademyadvisors – https://www.saasacademyadvisors.com/blog/customer-education-statistics

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