Customer Identity And Access Management Software Statistics 2025

In the rapidly evolving business landscape of 2025, customer identity and access management (CIAM) software has become pivotal for organizations striving to secure their digital infrastructures and enhance user experiences. Understanding the latest statistics on CIAM software is crucial for grasping the trends, challenges, and opportunities that define this critical aspect of enterprise technology. As businesses increasingly prioritize data security and seamless user authentication, the insights derived from these statistics offer a roadmap to future-proofing their operations and staying ahead in a competitive market.

Key stakeholders, including IT leaders, cybersecurity professionals, and business executives, will find this data invaluable. For IT teams and cybersecurity experts, the statistics shed light on emerging threats and the effectiveness of current defenses, enabling them to adopt more robust security measures. Business executives and strategists can leverage these insights to align their digital transformation initiatives with the latest trends, ensuring that their customer interactions are both secure and user-friendly. The impact of CIAM software on the industry is profound, influencing everything from regulatory compliance and risk management to customer satisfaction and brand loyalty.

Given the critical role of CIAM software in the modern business environment, the data presented in this article enables organizations to make informed decisions and devise effective strategies. By understanding and leveraging these statistics, companies can navigate the complexities of the digital age, foster trusted customer relationships, and drive sustainable growth. The analytical insights into CIAM trends and developments will empower stakeholders to adapt swiftly and proactively, ensuring their competitive edge in an increasingly interconnected world.

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Top Customer Identity And Access Management Software Statistics 2025

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Market Growth And Adoption

• The IAM market is expected to expand at a compound annual growth rate (CAGR) of 13.2% from 2021 to 2028. ^[17]
• The global identity and access management (IAM) market size was valued at USD 10.43 billion in 2020. ^[1]
• The cloud IAM segment is anticipated to witness the fastest growth over the forecast period, expanding at a CAGR of 15.0%. ^[1]
• The global cloud identity and access management market is expected to expand at a CAGR of 22.71% to reach USD 13.42 billion by 2027. ^[2]
• By 2029, IAM’s market value will reach USD 43.1 billion. ^[4]
• The IAM market size is projected to reach USD 56.98 billion by 2032 at a CAGR of 15.0% over the forecast period (2024-2032). ^[15]
• The global identity and access management market size is projected to grow from USD 18.58 billion in 2024 to USD 56.98 billion by 2032. ^[15]
• The global consumer identity and access management (CIAM) market is expected to reach USD 40,183.4 million by 2032, at a CAGR of 18% during the forecast period 2023 to 2032. ^[8]
• The global identity and access management (IAM) market size was USD 16.48 billion in 2023. ^[15]
• The global consumer identity and access management market is projected to grow at a CAGR of ~12% during the forecast period. ^[19]
• The IAM market is estimated to reach 14.4 billion USD by 2023 and is expected to experience a CAGR of 13.1% for the next 10 years, reaching 49.3 billion USD by 2033. ^[12]
• The provisioning segment held the largest market share in 2020. ^[15]
• The global identity and access management (IAM) market expected to grow at a CAGR of 12.4% during the forecast period. ^[26]
• The global identity and access management market size is projected to grow from USD 22.9 billion in 2024 to USD 34.3 billion by 2029 at a CAGR of 8.4% during the forecast period. ^[25]

Sector-specific Insights

• The healthcare sector is expected to witness the highest adoption of IAM solutions, valued at roughly USD 3.8 billion by 2022. ^[1]
• The telecommunication industry’s IAM market is set to achieve a valuation of USD 2.1 billion by 2026. ^[1]
• The BFSI sector held nearly 19.5% of the identity and access management market share in 2022. ^[24]
• The healthcare industry led the IAM market in 2022 because of its applications in various functions across the healthcare industry. ^[21]
• The education sector’s demand for IAM solutions is expected to grow at a CAGR of 10.5% from 2021 to 2028. ^[1]
• The public sector’s IAM market is predicted to grow at a CAGR of 12.7% from 2020 to 2027. ^[1]
• The banking, financial services, and insurance (BFSI) sector is projected to be the biggest user of IAM solutions, holding a market share of about 26.0% in 2023. ^[21]

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Geographic Insights

• North America dominated the IAM market with a revenue share of over 40.0% in 2020. ^[1]
• North America held the largest market size of USD 5.98 billion in 2023. ^[15]
• North America emerged as the most significant global consumer identity and access management (CIAM) market, with a 46% market revenue share in 2022. ^[8]
• Europe will be the major market for access and identity management in 2023 due to the rise in the population of remote workers. ^[17]
• The Asia Pacific IAM market size accounted for around USD 2 billion in 2022. ^[24]
• North America: Identity & Access Management (IAM) Market, by End-use, 2019-2032 (USD Billion). ^[26]

Security And Compliance

• 61% of data breaches in small businesses are due to weak or stolen passwords. ^[1]
• Over 40% of organizations experienced a data breach in 2020 due to compromised identity management systems. ^[1]
• 70% of employees have access to data they shouldn’t, emphasizing the need for role-based access control. ^[1]
• 80% of data breaches stem from attackers guessing or stealing weak passwords. ^[3]
• In another study, 89% of the companies reported they were subject to ransomware attacks in a year. ^[3]
• A data breach results in financial damages of up to 4.24 million dollars on average. ^[3]
• 45% of remote workers use the same password for work and personal accounts, increasing cybersecurity risks. ^[3]
• Security teams can detect and contain breaches caused by stolen or compromised credentials in an average of almost 11 months (328 days). ^[3]
• Close to half of businesses (49%) give at least one employee more access privileges than those needed for their job role. ^[3]
• Organizations can decrease their data breach costs by approximately $180,000 by implementing identity and access management metrics in their security policy. ^[3]

Technology And Innovation

• Single Sign-On (SSO) adoption within enterprises is projected to experience a growth rate of 9.2% annually. ^[1]
• The most widely used multifactor authenticators were SMS time-based one-time passwords (TOTPs), which are employed by approximately 56% of organisations worldwide. ^[4]
• The average cost of a data breach in companies that do not use IAM systems is estimated to be $4.24 million. ^[1]
• In another study by a leading cloud security firm, One Identity, 80% of respondents said that better identity management solutions and practices would have prevented some or all of the attacks on their organization. ^[3]
• The number of identity threats detected by AI-based IAM systems increased by 30% in 2020. ^[1]
• The market is expected to grow at a CAGR of 13.20% between 2024 and 2032. ^[4]
• 60% of USA IT and cybersecurity leaders stated that biometrics, such as voice verification, iris, fingerprint, and facial recognition, have supplanted passwords as of 2023. ^[4]

Future Trends

• By 2025, it is estimated that there will be 33 billion IoT devices that will require advanced IAM solutions. ^[1]
• Gartner predicts that by 2022, 80% of new digital business applications opened up to ecosystem partners will be accessed through modern IAM platforms. ^[1]
• In 2024, IAM researchers and vendors will concentrate more on new directions and security postures to make IAM implementation more successful. ^[2]
• By 2024, organizations that implement a cohesive customer identity and access management solution will have 30% better customer retention and 50% fewer customer breaches than those that don’t. ^[5]
• According to a Verizon survey, over 90% of breaches involve phishing attempts. ^[2]
• 80% of IT managers and decision-makers globally have used, intended to use, or wanted to enhance their cloud-based identity and access management solutions within the next two years. ^[3]

Regulatory And Compliance

• IAM service providers strongly emphasize maintaining compliance with laws such as GDPR, COPAA, HIPPA, SOX, ISO/IEC 27017, and others. ^[2]
• For example, the Health Insurance Portability and Accountability Act of 1996 mandates that businesses in the healthcare industry guarantee the privacy of patient records and the portability of health insurance coverage (HIPAA). ^[4]
• CCPA became law on Jan. 1, 2020, and is the United States’ strictest data privacy regulation for consumer rights. ^[11]
• Advanced Encryption Standard (AES) using a 256-bit key to encrypt and decrypt data. ^[11]

Companies And Investments

• Thales, a leading provider of cybersecurity solutions, acquired OneWelcome in 2022, strengthening its position as a market-leading identity and access management provider. ^[7]
• In November 2022 Okta announced the Workforce Identity Cloud Innovations to Drive Business Security, Productivity and Resilience. ^[14]
• In April 2023, Saviynt announced that it teamed with the World’s Technology and Consulting Giants like IBM to introduce New Saviynt Thus bringing to market Solution Exchange. ^[14]
• In November 2023, Saviynt and AWS collaborated for its identity governance technology and Amazon Web Services (AWS) Identity and Access Management (IAM) Access Analyzer. ^[18]
• In March 2024, Okta Ventures invested strategically in Accredify, a Singapore-based provider of verifiable digital credential solutions, as part of its Series A extension. ^[25]
• In July 2022, Thales Group, IAM provider, announced the acquisition of ‘OneWelcome,’ a European Customer Identity and Access Management (CIAM) company for approx. ^[15]
• In January 2024: ForgeRock, a U.S.-based identity and access management software company, announced a merger with Ping Identity, an identity security platform provider, to make a significant evolution in the identity and access management (IAM) market. ^[15]

Costs And Financial Impact

• The global average cost of a data breach in 2022 was $4.35M. ^[10]
• The average cost of a data breach among 553 surveyed organizations was 4.45 million dollars. ^[23]
• Breaches caused by phishing and stolen or compromised credentials were the two most prevalent attack vectors over the past year, costing an average of 4.76 million USD and 4.62 million USD respectively. ^[9]
• The average cost of a data breach in companies that do not use IAM systems is estimated to be $4.24 million. ^[1]
• Organizations can decrease their data breach costs by approximately $180,000 by implementing identity and access management metrics in their security policy. ^[3]
• The market value of IAM solutions was $26.3 billion in 2022 and is expected to grow by 130% by 2028. ^[20]
• The global consumer identity and access management (CIAM) market is projected to reach US$ 32.9 Bn by 2030 from US$ 10.9 Bn in 2020. ^[19]

Technological Adoption And Integration

• Approximately 60-70% of organizations implemented a Single Sign-On (SSO) solution or are planning to opt for it. ^[3]
• Single Sign-On (SSO) adoption within enterprises is projected to experience a growth rate of 9.2% annually. ^[1]
• Over 80% of global IT leaders have implemented or intend to implement or expand cloud-based identity and access management in the next two years. ^[12]
• Nearly 75% of enterprise security and risk managers, plan to increase their spending on multi-factor authentication. ^[12]
• In March 2021, according to ForgeRock, 80.0% of IT decision-makers have adopted, expanded, or plan to adopt cloud-based solutions. ^[16]
• The cloud IAM segment is anticipated to witness the fastest growth over the forecast period, expanding at a CAGR of 15.0%. ^[1]

Importance Of Iam In Cybersecurity

• 94% of organizations have experienced an identity-related breach at some point in time. ^[6]
• 56% of these companies had reported theft of their credentials and 48% had incidents of social engineering such as phishing. ^[12]
• 70% of employees have access to data they shouldn’t, emphasizing the need for role-based access control. ^[1]
• 80% of data breaches stem from attackers guessing or stealing weak passwords. ^[3]
• In another study, 89% of the companies reported they were subject to ransomware attacks in a year. ^[3]
• A data breach results in financial damages of up to 4.24 million dollars on average. ^[3]
• 45% of remote workers use the same password for work and personal accounts, increasing cybersecurity risks. ^[3]
• Security teams can detect and contain breaches caused by stolen or compromised credentials in an average of almost 11 months (328 days). ^[3]
• Close to half of businesses (49%) give at least one employee more access privileges than those needed for their job role. ^[3]

Customer Experience And Personalization

• By 2024, organizations that implement a cohesive customer identity and access management solution will have 30% better customer retention and 50% fewer customer breaches than those that don’t. ^[5]
• 70% of online businesses fall through because of bad User Experience. ^[13]
• 52% of respondents cited a positive experience as a reason for sticking with a brand, and 52% indicated they would increase their spending if the service were delivered quickly and efficiently. ^[22]
• Nearly 80% of IT leaders believe their organization lacks sufficient protection against cyberattacks despite increased IT security investments made in 2020. ^[6]
• 78% Lack Confidence in Their Company’s Cybersecurity Posture, Prompting 91% to Increase 2021 Budgets. ^[6]
• In another survey, 89% of organizations stated that they were targeted by ransomware in the past year. ^[23]

Emerging Technologies And Future Directions

• By 2025, it is estimated that there will be 33 billion IoT devices that will require advanced IAM solutions. ^[1]
• Gartner predicts that by 2022, 80% of new digital business applications opened up to ecosystem partners will be accessed through modern IAM platforms. ^[1]
• In 2024, IAM researchers and vendors will concentrate more on new directions and security postures to make IAM implementation more successful. ^[2]
• According to a Verizon survey, over 90% of breaches involve phishing attempts. ^[2]
• 80% of IT managers and decision-makers globally have used, intended to use, or wanted to enhance their cloud-based identity and access management solutions within the next two years. ^[3]

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