Digital Employee Experience Management Software Statistics 2024

In today’s fast-paced business environment, the digital employee experience has become a pivotal component for organizational success. As companies increasingly pivot towards remote and hybrid work models, effective management of these digital experiences is paramount. The significance of understanding the metrics and statistics surrounding digital employee experience management software cannot be overstated. These insights are crucial for gauging workforce productivity, engagement, and overall job satisfaction, which are key drivers of business performance and competitive advantage.

Key stakeholders such as HR professionals, IT managers, and C-suite executives are particularly invested in this data. For HR professionals, comprehensive statistics provide a clear picture of employee well-being and areas requiring improvement. IT managers rely on these insights to optimize software performance and resolve technical issues promptly. Meanwhile, C-suite executives use this data to shape strategic decisions, driving innovation and maintaining a motivated workforce. The ripple effects of these statistics impact not just individual companies, but the industry as a whole, setting benchmarks and influencing trends.

As the industry continues to evolve, the ability to harness and interpret data from digital employee experience management software becomes indispensable. Organizations can leverage these statistics to refine their strategies, enhance employee satisfaction, and ultimately achieve sustained growth. This article delves into the critical data points and trends that will shape digital employee experience management in 2024, providing a roadmap for informed decision-making in an ever-changing landscape.

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Top Digital Employee Experience Management Software Statistics 2024

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Digital Workplace Trends And Statistics

• 95% of organizations agree that a digital workplace is important. ^[?]
• 92% of workers said having technology that makes their jobs easier impacts their happiness with their jobs. ^[2]
• Only 30% of employees said their experience with their company’s technology exceeds their expectations. ^[2]
• Employees satisfied with their IT services and technology experience are 158% more engaged at work. ^[2]
• Employees who work for firms that make apps available and highly accessible spend 17% less time on manual processes. ^[2]
• 54% of CIOs agree that the ability of their workforce to easily access business applications has reduced attrition rates. ^[2]
• Employees have a 61% higher intent to stay with their employers if they feel they have the technology that supports them at work. ^[2]
• 80% of employees prefer to work for digital leaders. ^[2]
• 27% of workers estimate they lose up to an entire day every week on irrelevant emails and messages. ^[2]
• 70% of workers report having to enter the same data in multiple systems to get their job done, due to a lack of integrations between the technology they work with daily. ^[2]
• 20-25% of the global workforce telecommutes on a regular basis. ^[2]
• 50% of the workforce is made up of front-line workers such as grocery store clerks, nurses, cleaners, warehouse workers, and bus drivers. ^[2]
• 53% of employees say mobile apps improve business processes and productivity. ^[2]
• 46% of employees in a supervisory role say they feel overwhelmed by technology at work. ^[2]
• 61% of supervisors say they spend more time getting technology to work than they’d like. ^[2]
• 81% of respondents say that it is important or very important that the workplace software they purchase moving forward has AI functionality. ^[2]

Employee Experience Management Market

• The Employee Experience Management Market size was valued at USD 6.1 billion in 2023 and is estimated to register a CAGR of over 6.5% between 2024 and 2032. ^[7]
• North America accounted for 35% of the revenue share in 2023. ^[7]
• Large enterprises held over 69% of the employee experience management market share in 2023. ^[7]
• Oracle and Qualtrics hold a significant market share of over 9% in the employee experience management industry. ^[7]
• The market is expected to reach USD 10.8 billion by 2032. ^[7]

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Employee Satisfaction And Technology

• Only 38% of employees are satisfied or very satisfied with work-related tools and technology. ^[2]
• 36% of organizations still don’t have a clear strategy around how to improve digital employee experience. ^[2]
• 95% of business and IT leaders surveyed believe delivering a seamless digital employee experience (DEX) is important to remain competitive. ^[3]
• Highly engaged organizations achieve a 23% increase in profitability. ^[13]
• Employees of organizations with high DEX maturity lose only 30 minutes of productive time per week on average compared to those employed by organizations with low levels of DEX maturity that face more than four times (128 minutes) as much productivity loss. ^[6]

Frontline Workers And Digital Inclusion

• Frontline digital inclusion is crucial for the majority of businesses globally, with 80% of the global workforce now deskless. ^[13]
• 34% of frontline healthcare employees cannot easily access workplace systems on their mobile devices. ^[13]
• 35% of employees feel their job is harder due to outdated processes and technology. ^[13]

Employee Burnout And Retention

• 43% of middle managers are grappling with burnout, surpassing the rates observed in other employee cohorts. ^[10]
• Women experience a burnout rate that is 32% higher than that of men. ^[10]
• Employee burnout costs American businesses up to USD 190 billion each year. ^[10]
• 84% of employees are satisfied with their jobs, but 58% plan to look for new jobs in the next year. ^[14]
• 43% of employees are open to pay cuts if it results in an improved work-life balance. ^[14]

Ai And Automation In The Workplace

• AI is predicted to drive 95% of customer interactions by 2025. ^[12]
• 70% of B2B buyers are willing to make large purchases ($50,000 or more) via self-service channels. ^[9]
• 55% of companies plan on investing more in building self-service chatbots. ^[1]
• 81% of respondents say AI functionality in workplace software is important or very important. ^[2]
• 71% of CX leaders will increase their investment in AI chatbots for delivering support in 2024. ^[1]

Digital Employee Experience Tools

• Digital employee experience (DEX) tools are particularly useful for large enterprises with more than 10,000 employees that have a lot of legacy technology in very complex environments. ^[11]
• By 2025, at least 60% of infrastructure and operations (I&O) leaders will use Digital Experience Monitoring to measure the performance of their services and endpoints from the employees’ perspective, a massive increase from just 20% in 2021. ^[5]
• 80% of IT decision-makers and knowledge workers say DEX is key to their enterprises’ digital transformation strategy. ^[4]
• 95% of leaders identify at least one major obstacle hindering their ability to deliver an excellent digital employee experience for end-users. ^[8]

Employee Engagement And Feedback

• Employees who report having a positive employee experience are 16 times more engaged than employees with a negative experience. ^[17]
• 77% of adults across key global markets would weigh a company’s culture before considering applying for a role there. ^[17]
• 63% of employees that feel like they have a good work-life balance are willing to go above and beyond for their organization. ^[17]
• 45% of workers say their level of work-related stress has increased somewhat or substantially in the past year. ^[17]
• 38% of employees say that they’re at risk of potential burnout as a result of inefficient work processes. ^[17]

Remote And Hybrid Work

• 67% of workers prefer a hybrid work setup, blending remote and in-person work. ^[17]
• 84% of EX professionals believe that supporting their employees’ preferences of working is a top priority for business. ^[17]
• 86% of employees believe they would be happier if given the possibility of fully remote or hybrid work. ^[17]
• 75% of remote workers feel connected to their colleagues, even though a majority work across time zones. ^[17]
• 60% of career conversations happen less often in a hybrid work setting compared to companies that report having enough facetime with employees. ^[17]

Future Predictions And Trends

• By 2025, 50% of IT organizations will have established a DEX strategy, team, and management tool, up from 15% in 2022. ^[5]
• 72% see the digital workplace as a top priority, while only 8% consider it slightly important or not important. ^[16]
• 73% of organizations intend to undertake projects aimed at enhancing their DEX in the coming 24 months. ^[16]
• Digital workplace market is projected to exceed $75 billion by 2027 in terms of value. ^[16]
• The employee experience management market is expected to grow from $6.8 billion in 2023 to $22.08 billion by 2025 at a CAGR of 10.5%. ^[15]

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