Employee Communications Software Statistics 2025

As the business landscape continues to evolve, the ability to streamline communication within organizations has never been more critical. Employee communications software has emerged as a pivotal tool in fostering a cohesive, efficient, and productive work environment. Understanding the latest statistics around this technology in 2025 is essential for grasping how companies can leverage these tools to enhance internal communication and drive business success. By analyzing the numbers, businesses can gain a clear picture of the trends, challenges, and opportunities that define the current and future state of employee communication.

This data is invaluable to a wide range of stakeholders, including business leaders, HR professionals, IT managers, and communication strategists. For executives, these insights can help guide decisions on investments in communication infrastructures. HR professionals can utilize this information to improve employee engagement and satisfaction, while IT managers can assess the technological requirements and integration capabilities that these tools demand. Communication strategists can better understand how to craft messages that resonate across different platforms, ensuring that the entire workforce remains informed and motivated.

In a rapidly evolving digital age, the ability to make informed decisions based on solid data can set companies apart from the competition. The statistics surrounding employee communications software in 2025 not only shed light on current practices but also predict future trends. This foresight enables businesses to adapt proactively, refine their strategies, and ultimately, achieve greater operational efficiency and employee satisfaction. By diving into these statistics, organizations can better navigate the complexities of modern communication and remain resilient in an ever-changing industry.

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Top Employee Communications Software Statistics 2025

☰ Use “CTRL+F” to quickly find Employee Communications Software facts. There are total 68 Employee Communications Software Statistics on this page 🙂

Usage And Preferences

• The majority of workers use digital communication tools for up to 20 hours a week. ^[?]
• Workers are spending an average of 20 hours a week using digital communication tools. ^[1]
• Google Meet and Zoom ranked highest for video calls, being used by 40% and 46% of respondents, respectively. ^[1]
• VoIP systems were used by over a quarter of total respondents, with 37% of remote workers using them, 23% of on-site workers, and 24% of hybrid workers. ^[1]
• For on-site workers, the mobile phone was the most effective method of communication for 38% of respondents, followed by landline (22%) and Zoom (21%). ^[1]
• For people working remotely, Zoom was the most effective method for 22% of respondents, as well as Google Chat (also 22%). ^[1]
• Hybrid workers followed a similar trend: 31% ranked Zoom as the most effective and 23% ranked Google Meet as the most effective. ^[1]
• Most people turn to tools beyond the standard phone to communicate at work, with 14% of respondents using VoIP when they didn’t prior to the pandemic. ^[1]
• It may seem obvious that more people began using Zoom (24% of respondents), but mobile phones also saw a spike in use by 20% after March 1, 2020. ^[1]
• Email is the most popular tool, with 18% of total respondents marking it as their preference (25% of remote workers and 10% of on-site workers). ^[1]
• Video calls were the next popular choice (17%) followed by direct messages (16%). ^[1]
• For on-site workers, in-person conversations were by far the most preferred method of communication, with 34% of respondents saying it’s their preference. ^[1]
• Preferences were the same across gender, though varied considerably when it came to video calls: 22% of male respondents preferred video, while 12% of females preferred video. ^[1]
• Age played a role in preference of communication methods: 40% of respondents between 59 and 77 preferred in-person conversation, while that was only true for 17% of people ages 18 to 26 and 16% of people ages 27 to 42. ^[1]
• More than half (56%) of respondents use video for their communication and 55% use audio. ^[1]
• Emojis and GIFs are still relatively common forms of communication: 42% and 34% respectively. ^[1]
• Respondents between 18 and 26 years old were the most likely to prefer video (69%). ^[1]

Impact And Challenges

• Digital communication makes 58% of workers feel like they need to be available more often. ^[1]
• Over 40% of workers feel more connected to their team since Covid-19. ^[1]
• While Covid-19 changed the way offices and teams communicate, it didn’t necessarily lead to workers feeling less connected across the board. ^[1]
• A total of 45% of workers who took the survey actually felt more connected to their team after Covid-19 (43% of on-site, 52% remote, and 46% hybrid workers). ^[1]
• Remote workers were the most likely to report feeling less connected (34%) while the numbers were lower for on-site workers (27%) and hybrid workers (20%). ^[1]
• For over 40% of workers, poor communication reduces trust both in leadership and in their team. ^[1]
• Remote workers were more affected, with 54% reporting poor communication impacts trust in leadership and 52% reporting it impacts trust in the team. ^[1]
• For on-site workers, poor communication did not impact trust to the same extent, though it still had a big impact: 43% reported trust in leadership was impacted and 38% said trust in their team was affected. ^[1]
• Job satisfaction is another big area that is affected by communication: 48% said they were impacted. ^[1]
• For 46% of respondents, seeing messages ignored for long periods of time led to stress in the workplace. ^[1]
• The notification that their manager is typing a message caused stress for 45% of respondents. ^[1]
• Many other aspects of digital communication led to stress as well: crafting digital responses with the right tone of voice (42%), deciphering the tone behind digital messages (38%), last-minute video calls from leadership (36%), and turning off your camera when on video calls (35%). ^[1]
• Nearly 25% of workers said that they always feel pressured to stay connected to their peers, while 35% said they often feel pressure. ^[1]
• Seven percent said they rarely felt pressure while 10% said they never do. ^[1]
• Our survey showed that 60% of respondents said that digital communication increased feelings of burnout. ^[1]
• Nearly 70% of remote workers said they experienced burnout from digital communication. ^[1]
• Hybrid and on-site workers were less likely to experience burnout as a result of digital communication: 56% and 49% respectively. ^[1]

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Usage Statistics

• The highest percentage of respondents (16%) said they spend 21 to 25 hours per week on digital communication platforms. ^[1]
• Fifteen percent spent 16 to 20 hours, 14% spent 11 to 15 hours, and 12% spent six to 10 hours. ^[1]
• There was a sharp decrease when the numbers reached 31 to 35 hours: only 5% said they spent this much time on digital communication tools. ^[1]
• Digital communication tools took up the use of more than a 40-hour workweek for 2% of respondents. ^[1]

Communication Effects On Job Satisfaction And Performance

• Only 11% of workers report that ineffective communication does not have any effect on them. ^[1]
• Nearly 50% of respondents reported that ineffective communication impacted job satisfaction while 42% said it affected stress levels. ^[1]
• For 46% of respondents, seeing messages ignored for long periods of time led to stress in the workplace. ^[1]

Preferences And Trends

• Email is the most popular tool, with 18% of total respondents marking it as their preference (25% of remote workers and 10% of on-site workers). ^[1]
• Video calls were the next popular choice (17%) followed by direct messages (16%). ^[1]
• For on-site workers, in-person conversations were by far the most preferred method of communication, with 34% of respondents saying its their preference. ^[1]
• Preferences were the same across gender, though varied considerably when it came to video calls: 22% of male respondents preferred video while 12% of females preferred video. ^[1]
• Age played a role in preference of communication methods: 40% of respondents between 59 and 77 preferred in-person conversation while that was only true for 17% of people ages 18 to 26 and 16% of people ages 27 to 42. ^[1]
• More than half (56%) of respondents use video for their communication and 55% use audio. ^[1]
• Emojis and GIFs are still relatively common forms of communication: 42% and 34% respectively. ^[1]
• Female respondents preferred personalized greetings more than male respondents: 47% compared with 40%. ^[1]

Remote Work Statistics

• Forbes Advisor found the total number of people working from home in each state in 2023. ^[1]
• Between 20% and 24.2% of people work from home in the 11 states with the largest work-from-home workforce. ^[1]
• Washington has the highest percentage of people who work from home at 24.2% of the workforce working at home, followed by Maryland (24%) and Colorado (23.7%). ^[1]
• Massachusetts was the next state with the highest percentage of people working from home (23.7%), followed by Oregon (22.7%), Virginia (22.3%) and New Jersey (22.1%). ^[1]
• Of the 1.2 million workers, only 6.3% (76,556) of people work from home. ^[1]

Burnout And Stress

• Nearly 70% of remote workers said they experienced burnout from digital communication. ^[1]
• Hybrid and on-site workers were less likely to experience burnout as a result of digital communication: 56% and 49% respectively. ^[1]
• Only 11% of workers report that ineffective communication does not have any effect on them. ^[1]
• Nearly 50% of respondents reported that ineffective communication impacted job satisfaction while 42% said it affected stress levels. ^[1]
• For over 40% of workers, poor communication reduces trust both in leadership and in their team. ^[1]
• Remote workers were more affected, with 54% reporting poor communication impacts trust in leadership and 52% reporting it impacts trust in the team. ^[1]
• For on-site workers, poor communication did not impact trust to the same extent, though it still had a big impact: 43% reported trust in leadership was impacted and 38% said trust in their team was affected. ^[1]

Employee Feedback And Expectations

• Nearly 25% of workers said that they always feel pressured to stay connected to their peers, while 35% said they often feel pressure. ^[1]
• Seven percent said they rarely felt pressure while 10% said they never do. ^[1]
• Our survey showed that 60% of respondents said that digital communication increased feelings of burnout. ^[1]
• Nearly 70% of remote workers said they experienced burnout from digital communication. ^[1]

Communication Preferences By Demographics

• Preferences were the same across gender, though varied considerably when it came to video calls: 22% of male respondents preferred video while 12% of females preferred video. ^[1]
• Age played a role in preference of communication methods: 40% of respondents between 59 and 77 preferred in-person conversation while that was only true for 17% of people ages 18 to 26 and 16% of people ages 27 to 42. ^[1]
• Respondents between 18 and 26 years old were the most likely to prefer video (69%). ^[1]

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