Enterprise Feedback Management Statistics 2023: Facts about Enterprise Feedback Management outlines the context of what’s happening in the tech world.
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Top Enterprise Feedback Management Statistics 2023
☰ Use “CTRL+F” to quickly find statistics. There are total 10 Enterprise Feedback Management Statistics on this page 🙂Enterprise Feedback Management “Latest” Statistics
- Just 60% of the businesses who used third-party contractors expressed satisfaction with them, with 20% expressing extreme satisfaction.[1]
- Comparing businesses that did not utilize third-party suppliers to the industry average, client loyalty is at the 68th percentile.[1]
- Gartner predicted EFM solutions would account for 40% of all feedback system implementations.[2]
- Since then, venture capital investors have significantly backed technological businesses like Medallia and Satmetrix, and the EFM market has expanded by 60% to 70%.[2]
- Less than 0.1% of websites with known content management systems utilize Enterprise Feedback Suite.[3]
- Ipsos collaborated with one of Europe’s leading telecoms firms to cut their proportion of dissatisfied customers and complaints by 50%.[4]
- Working with a leading insurance provider in the UK to change their operations has increased dramatically, and customer advocacy has improved by 40%.[4]
- TLScontact had gathered more than 400,000 completed forms, which represents around 15% of the individuals who visited one of the visa application centers over the same time.[5]
- TLScontact has a response rate much higher than the typical 5%–8%.[5]
- The ratio of satisfied customers in TLScontact is significantly higher than the 80% target of most businesses.[5]
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Reference
- businessoverbroadway – https://businessoverbroadway.com/efm-vendors
- wikipedia – https://en.wikipedia.org/wiki/Enterprise_feedback_management
- w3techs – https://w3techs.com/technologies/details/cm-enterprisefeedbacksuite
- ipsos – https://www.ipsos.com/en-vn/enterprise-feedback-management
- tlscontact – https://www.tlscontact.com/en/insights/customer-experience/data-driven-decisions-how-to-improve-onsite-customer-experience/