Enterprise Wiki Software Statistics 2024


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In the dynamic world of 2024, enterprise wiki software has become an integral tool for organizations seeking to optimize knowledge management and collaboration. As businesses grapple with mountains of data and increasingly complex workflows, the statistical landscape of enterprise wiki software offers critical insights. Understanding these statistics is crucial as they reveal emerging trends, adoption rates, and the effectiveness of different platforms, thereby shaping how organizations forge ahead in their digital transformation journeys.

Key stakeholders such as corporate executives, IT professionals, and business analysts will find this data invaluable. For decision-makers, these statistics provide a roadmap for selecting the right wiki software that aligns with their strategic goals. IT professionals can leverage this information to streamline integration and enhance user adoption, while business analysts can assess the impact on productivity and collaboration. Ultimately, these statistics drive the industry by highlighting successful implementations and pinpointing areas ripe for innovation.

In a rapidly evolving industry, this data is not just informative but transformative. By delving into the intricacies of enterprise wiki software through data analysis, organizations can make informed decisions that propel their knowledge management strategies forward. As we navigate through 2024, being equipped with comprehensive, data-driven insights is paramount for staying competitive and fostering an environment of continuous improvement.

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Top Enterprise Wiki Software Statistics 2024

☰ Use “CTRL+F” to quickly find Enterprise Wiki Software facts. There are total 126 Enterprise Wiki Software Statistics on this page 🙂

Employee Productivity And Time Management

  • 73% of employees spend 1-3 hours looking for information or trying to find specific documents at work. [6]
  • The average employee spends about 20% of their time tracking down internal information or colleagues who can help them. [2]
  • A robust onboarding process can improve new employee retention by as much as 82%. [2]
  • A real-world example shows that an internal knowledge base (IKB) can save a 100-person company over $300,000 annually. [2]
  • 28% of agents say they spend most of a customer interaction looking up information. [3]
  • The average knowledge worker spends 20% of their time searching for internal information or tracking down colleagues. [5]
  • A searchable record of knowledge can reduce the time people spend looking for company information by up to 35%. [5]
  • If a team works 8 hours per day, each person spends 1.6 hours looking for information each day. [5]
  • For a team of 25 people, they spend 9600 hours per year searching for information. [5]
  • If the average person makes $30 per hour, that’s $288,000 wasted per year. [5]
  • Reducing the time spent searching by 35% saves more than $100,800 per year. [5]
  • Employees spend 19% of their time searching for and gathering information to do their daily job. [7]
  • Large businesses in the U.S. lose approximately $47 million in productivity each year due to inefficient knowledge sharing. [7]
  • Fortune 500 companies lose a combined $31.5 billion per year from employees failing to share knowledge effectively. [9]
  • NBC’s corporate wiki reduced time spent searching for information from 3-5 minutes to 39 seconds. [9]
  • Wikipedia is accessed from 67 million devices daily. [6]
  • Wikipedia editors have cited over 100 reputable sources to create articles. [6]
  • Wikipedia is the 8th most visited site in the US and 13th globally. [6]
  • Fortune 500 companies lose roughly $31.5 billion a year from not sharing knowledge effectively. [10]
  • Organizations with a standard onboarding process experience 50% greater new-hire productivity. [7]
  • 72% of customers prefer to use the internet to find answers to their questions rather than using a phone or email. [7]
  • Employees spend almost 20% of the workweek searching and gathering information. [9]
  • Employees spend 9.3 hours per week searching for internal company information. [21]
  • Knowledge sharing tools can save large companies up to $47 million a year. [19]
  • Knowledge workers spend 9.3 hours every week searching for information. [25]

Knowledge Management Benefits

  • An effective IKB reduces the time it takes to search for internal information by up to 35%. [2]
  • A robust onboarding process can improve new employee retention by as much as 82%. [2]
  • A 2024 survey by Accenture found that 90% of respondents believe data is becoming a competitive differentiator when assessing generative AI tools for business. [8]
  • With a knowledge base, you can reduce your customer support by up to 60%. [7]
  • 69% of employees are more likely to stay with a company for three years if they experienced great onboarding. [7]
  • According to McKinsey, companies can increase knowledge workers’ productivity by 20-25% by using social technologies. [13]
  • A strong onboarding process can boost productivity by 70%. [14]
  • Knowledge management systems can reduce information search time by as much as 35% and raise organization-wide productivity by 20-25%. [17]
  • Fortune 500 companies lose roughly $31.5 billion a year by failing to share knowledge. [24]
  • A strong onboarding process can improve new hire retention by 82%. [20]
  • McKinsey research estimates that the average office employee invests about 20% of their work time into researching internal information. [18]
  • According to recent statistics, 74% of organizations believe that knowledge management is essential for business growth. [15]
  • Knowledge management tools can improve overall productivity by up to 6%. [19]

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Enterprise Wiki Software Features

  • ProProfs offers a 15-day money back guarantee as well as a free basic-version. [4]
  • Process Street integrates seamlessly into 40+ apps, such as Slack, Lucidchart, and Jira. [4]
  • Nuclino offers a 7-day free trial, a free basic plan, and paid plans beginning at $5 per user per month. [4]
  • DrupalWiki can be tested free of charge for 30 days and costs €75 for 25 users per month. [4]
  • ProProfs Essentials subscription starts at $19.99 per user per month if purchased annually, suitable for three users. [4]
  • ProProfs offers over 40 professionally designed templates. [4]
  • For larger teams, ProProfs software is available from $5.75 per month and can be tested for 7 days for free. [4]
  • Google Workspace starts at $6 per user per month. [4]
  • The price of the software depends on factors like team members and number of features, starting at €12 per user per month for teams. [4]
  • SharePoint’s costs start at $4.70 per user per month. [4]
  • Microsoft SharePoint has more than 200,000 companies already using the tool. [4]

Statistics And Facts About Wikipedia

  • Wikipedia entered the Guinness World Records in 2021 for being the largest online encyclopedia with over 55,632,716 articles. [6]
  • Wikipedia ranks 13th in Alexas top 50 most popular global sites. [12]
  • Wikipedia currently has more than 53.2 million pages, including talk pages, redirects, etc. [12]
  • The Wikipedia statistics page views reached a total of 5.4 billion as of April 2021. [12]
  • Wikipedia has accumulated a total of 5.72 billion visits as of March 2021. [12]
  • Wikipedia is accessed from more than 46.4 million mobile devices and over 23.4 million desktops daily. [12]
  • Wikipedia’s first 100 pages were created within four days from January 15 to 19, 2001. [12]
  • Wikipedia pages have been edited a total of 1.016 billion times since Wikipedia was established. [12]
  • The COVID-19 pandemic article became the most viewed article in 2020 with nearly 84 million views. [12]
  • Wikipedia has over 41.4 million registered users on the English Wikipedia. [12]
  • The top three most viewed Wikipedia articles in 2020 were about the COVID-19 pandemic, Donald Trump, and deaths in 2020. [12]
  • Wikipedia’s COVID-19 coverage includes over 5,200 articles available in 175 languages. [12]

Financial Impact Of Inefficient Knowledge Sharing

  • Large businesses in the U.S. lose approximately $47 million in productivity each year due to inefficient knowledge sharing. [7]
  • Fortune 500 companies lose a combined $31.5 billion per year from employees failing to share knowledge effectively. [9]
  • Knowledge sharing tools, including knowledge bases, can save large companies up to $47 million a year. [19]
  • The average U.S. enterprise-sized company loses an estimated $42.5M per year due to insufficient knowledge sharing. [25]
  • According to Panopto, knowledge-sharing tools can save large companies up to $47 million a year. [19]
  • Poor onboarding creates an environment of discomfort for new hires, which is the main reason why they tend to leave in just 3 or 6 months. [14]

Customer Preferences And Self-service

  • 72% of customers prefer to use the internet to find answers to their questions rather than using a phone or email. [7]
  • 67% of customers prefer self-service over engaging with a company representative. [23]
  • 78% of millennial customers have moved their business elsewhere after one poor customer service experience. [23]
  • 70% of customers prefer to use a company’s website to get answers to their questions rather than use phone or email. [23]
  • A Zendesk report found that 63% of customers always or almost always start with a search on a company’s online resources when they have an issue. [22]

Integration And Customization

  • ProProfs offers over 40 professionally designed templates. [4]
  • Process Street integrates seamlessly into 40+ apps, such as Slack, Lucidchart, and Jira. [4]
  • Google Workspace starts at $6 per user per month. [4]
  • The price of the software depends on factors like team members and number of features, starting at €12 per user per month for teams. [4]
  • Modern knowledge management tools offer 100% customization. [11]

Tools And Software For Knowledge Management

  • ProProfs Essentials subscription starts at $19.99 per user per month if purchased annually, suitable for three users. [4]
  • For larger teams, ProProfs software is available from $5.75 per month and can be tested for 7 days for free. [4]
  • DrupalWiki can be tested free of charge for 30 days and costs €75 for 25 users per month. [4]
  • Microsoft SharePoint has more than 200,000 companies already using the tool. [4]
  • ProProfs offers a 15-day money back guarantee as well as a free basic-version. [4]
  • Thanks to over 40 professionally designed templates, anyone can create a wiki with ProProfs. [4]

Digital Transformation And Data Management

  • Knowledge management systems can reduce information search time by as much as 35% and raise organization-wide productivity by 20-25%. [17]
  • Digital adoption platforms (DAP) are essential for modern enterprises, improving engagement and productivity. [16]
  • Knowledge management tools can improve overall productivity by up to 6%. [19]
  • Companies with effective knowledge management systems have a 94% success rate in achieving or exceeding growth expectations. [17]
  • Modern knowledge management tools offer 100% customization. [11]

Organizational Impact And Efficiency

  • A strong onboarding process can improve new hire retention by 82%. [20]
  • Organizations with a standard onboarding process experience 50% greater new-hire productivity. [7]
  • Knowledge sharing tools can save large companies up to $47 million a year. [19]
  • Poor onboarding creates an environment of discomfort for new hires, which is the main reason why they tend to leave in just 3 or 6 months. [14]
  • Knowledge management tools can improve overall productivity by up to 6%. [19]
  • The average U.S. enterprise-sized company loses an estimated $42.5M per year due to insufficient knowledge sharing. [25]

Employee Engagement And Retention

  • 69% of employees are more likely to stay with a company for three years if they experienced great onboarding. [7]
  • A strong onboarding process can improve new hire retention by 82%. [20]
  • Poor onboarding creates an environment of discomfort for new hires, which is the main reason why they tend to leave in just 3 or 6 months. [14]
  • Organizations with a standard onboarding process experience 50% greater new-hire productivity. [7]
  • Companies with effective knowledge management systems have a 94% success rate in achieving or exceeding growth expectations. [17]

Future Trends And Predictions

  • Digital adoption platforms (DAP) are essential for modern enterprises, improving engagement and productivity. [16]
  • Knowledge management tools can improve overall productivity by up to 6%. [19]
  • Companies can increase knowledge workers’ productivity by 20-25% by using social technologies. [13]
  • Artificial intelligence will manage 15% of all customer support interactions by 2021, a 400% increase from 2017. [23]

Financial Impact And Cost Efficiency

  • Fortune 500 companies lose roughly $31.5 billion a year by failing to share knowledge. [24]
  • Large businesses in the U.S. lose approximately $47 million in productivity each year due to inefficient knowledge sharing. [7]
  • Knowledge sharing tools, including knowledge bases, can save large companies up to $47 million a year. [19]
  • Poor onboarding creates an environment of discomfort for new hires, which is the main reason why they tend to leave in just 3 or 6 months. [14]
  • Companies with effective knowledge management systems have a 94% success rate in achieving or exceeding growth expectations. [17]
  • A strong onboarding process can boost productivity by 70%. [14]
  • Knowledge management tools can improve overall productivity by up to 6%. [19]

Integration And Customization

  • ProProfs offers over 40 professionally designed templates. [4]
  • Process Street integrates seamlessly into 40+ apps, such as Slack, Lucidchart, and Jira. [4]
  • Google Workspace starts at $6 per user per month. [4]
  • The price of the software depends on factors like team members and number of features, starting at €12 per user per month for teams. [4]
  • Modern knowledge management tools offer 100% customization. [11]

Tools And Software For Knowledge Management

  • ProProfs Essentials subscription starts at $19.99 per user per month if purchased annually, suitable for three users. [4]
  • For larger teams, ProProfs software is available from $5.75 per month and can be tested for 7 days for free. [4]
  • DrupalWiki can be tested free of charge for 30 days and costs €75 for 25 users per month. [4]
  • Microsoft SharePoint has more than 200,000 companies already using the tool. [4]
  • ProProfs offers a 15-day money back guarantee as well as a free basic-version. [4]
  • Thanks to over 40 professionally designed templates, anyone can create a wiki with ProProfs. [4]

Digital Transformation And Data Management

  • Knowledge management systems can reduce information search time by as much as 35% and raise organization-wide productivity by 20-25%. [17]
  • Digital adoption platforms (DAP) are essential for modern enterprises, improving engagement and productivity. [16]
  • Knowledge management tools can improve overall productivity by up to 6%. [19]
  • Companies with effective knowledge management systems have a 94% success rate in achieving or exceeding growth expectations. [17]
  • Modern knowledge management tools offer 100% customization. [11]

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Sources

  1. whatfix – https://whatfix.com/blog/internal-wiki/
  2. tettra – https://tettra.com/article/internal-knowledge-base/
  3. knowmax – https://knowmax.ai/blog/internal-knowledge-base/
  4. getflowshare – https://getflowshare.com/enterprise-wiki-software/
  5. tettra – https://tettra.com/article/case-internal-knowledge-base/
  6. devrix – https://devrix.com/tutorial/wikipedia-page-for-your-company/
  7. helpjuice – https://helpjuice.com/blog/corporate-wiki
  8. dataversity – https://www.dataversity.net/knowledge-management-and-ai-putting-your-internal-data-to-work/
  9. tettra – https://tettra.com/article/corporate-wiki/
  10. archbee – https://www.archbee.com/blog/business-wiki-software-benefits
  11. proprofskb – https://www.proprofskb.com/blog/trends-in-knowledge-base-management/
  12. financesonline – https://financesonline.com/wikipedia-statistics/
  13. happeo – https://www.happeo.com/blog/corporate-wiki
  14. proprofskb – https://www.proprofskb.com/blog/create-internal-knowledge-base/
  15. glean – https://www.glean.com/blog/what-is-an-internal-knowledge-base-and-how-can-you-set-one-up-for-your-organization
  16. wikipedia – https://en.wikipedia.org/wiki/Digital_adoption_platform
  17. getguru – https://www.getguru.com/reference/what-is-knowledge-management
  18. document360 – https://document360.com/internal-knowledge-base-software/
  19. liveagent – https://www.liveagent.com/blog/how-to-create-internal-knowledge-base/
  20. archbee – https://www.archbee.com/blog/internal-vs-external-knowledge-base
  21. nuclino – https://www.nuclino.com/solutions/enterprise-wiki
  22. helpscout – https://www.helpscout.com/blog/knowledge-base-software/
  23. document360 – https://document360.com/blog/knowledge-base-statistics/
  24. nuclino – https://www.nuclino.com/solutions/internal-knowledge-base
  25. helpjuice – https://helpjuice.com/blog/blueprint-plan-internal-knowledge-base

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