Field Service Management Statistics

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Field Service Management Statistics 2023: Facts about Field Service Management are important because they give you more context about what’s going on in the World in terms of Field Service Management.

LLCBuddy editorial team scanned the web and collected all important Field Service Management Statistics on this page. We proofread the data to make these as accurate as possible. We believe you don’t need to check any other resource on the web for Field Service Management Facts; All are here only 🙂

Are you planning to form an LLC? Thus you need to know more about Field Service Management? Maybe for study projects or business research or personal curiosity only, whatever it is – it’s always a good idea to know more about the most important Field Service Management Statistics of 2023.

How much of an impact will Field Service Management Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your Field Service Management related questions here.

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Top Field Service Management Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 55 Field Service Management Statistics on this page 🙂

Field Service Management “Latest” Statistics

  • By 2020, artificial intelligence will be used to schedule and triage 10% of all emergency field service labor.[1]
  • More than 75% of field service firms with more than 50 users will utilize mobile applications by 2020, and these apps will go beyond simple data collecting to include features that aid technicians in succeeding.[1]
  • Adult Americans choose email for communication 72% of the time.[1]
  • The field service market had $1.78 billion in revenue in 2016, therefore it is anticipated to develop at a pace of 16.5% CAGR.[1]
  • The IoT, which we briefly discussed, is developing, and 42% of field service management companies, according to Mordor Intelligence, have already implemented it.[2]
  • By adopting AI, 64% are capable of handling shifting priorities, increasing software delivery by 64% increasing team output by 47%.[3]
  • 77% of FSOs spend money on tools and technologies that support information enablement.[3]
  • In 2020, 61% of fleet managers said that the capacity of FSM software to gather client information, work specifics, and automatically update records was the most crucial aspect.[3]
  • According to estimates from Allied Market Research, the size of the worldwide field service management market would increase between 2021 and 2030 at a CAGR of 19.7%.[3]
  • Between 2017 and 2022, the US market for field service management software grew by an average of 13% annually.[3]
  • 32% of companies who used fleet monitoring technology saw a good return on investment within only six months.[3]
  • According to allied market research 2021, the worldwide market for field service management was expected to reach $4,005.00 million in 2020.[3]
  • One of the biggest issues for FSOs is that 47% of field service businesses still struggle to find enough qualified technicians and drivers to satisfy business objectives.[4]
  • 50% of fleet managers believe that their performance depends mostly on their capacity to rapidly redirect field technicians for urgent assignments.[4]
  • FSM software is used by 51% of fleet management organizations, and 52% of them include it in their fleet tracking systems.[4]
  • According to 61% of fleet managers, the capacity of FSM software to gather client information, task specifics, and automatically update records is its most crucial function.[4]
  • By 2025, it’s anticipated that 50% of field technicians and service personnel would work freelance.[4]
  • In order to satisfy the growing demand, FSOs allegedly raised investment in service personnel by 72%.[4]
  • If this trend continues, the predicted $3 billion FSM market in 2020 would grow to $5.1 billion by 2025.[4]
  • 25% of FSOs continued to utilize spreadsheets in 2020, while the rest continued to use whiteboards and other manual techniques for task scheduling.[4]
  • Artificial intelligence and mobility together increase field service agent productivity by 30% to 40%.[4]
  • By 2050, it is anticipated that the industrial drone fleet market would reach one million units in the U.S. and Europe.[4]
  • 6 months following its introduction, 32% of fleet monitoring software customers reported a profitable return on investment.[4]
  • 40% of field technicians consider technology like virtual reality VR and AR to be really useful.[5]
  • 56% of businesses are employing remote support technology to help handle the aging workforce, which 73% of service firms saw as a possible danger to their field service operations.[5]
  • 75% of field technicians said that today’s professions need more technical expertise than when they first entered the area of service because goods are more sophisticated.[5]
  • FSOs anticipate AI to have the greatest influence on raising customer satisfaction inside their company, according to 83.81% of them.[5]
  • In 2020, 75% of field service companies that use mobile solutions report higher staff productivity, while the remaining 25% report higher customer satisfaction ratings.[5]
  • Over 50% of field service firms have already used video assistance to aid technicians in doing their work more efficiently.[5]
  • By the year 2025, Microsoft anticipates that up to 95% of consumer contacts would take place through AI-enabled channels.[5]
  • Field service is considered a crucial component of an overall strategy by 80% of decision-makers at businesses that provide it.[6]
  • A pre-visit study of the service history, according to 54% of technicians, is the most difficult task.[6]
  • A smartphone or other portable device is the principal form of communication for 49% of a company’s staff.[6]
  • Competition in the service and product industries is the field service professionals’ major stressor, according to 58% of them.[6]
  • 80% of technical specialists in the field services sector think AI improves labor productivity and competence.[6]
  • Field service managers are more likely to work with stakeholders using mobile devices (86%).[6]
  • 80% of field service professionals claim that using mobile field service technology would significantly boost their effectiveness and efficiency in providing assistance.[6]
  • According to 45% of field technicians, existing tools are not quick enough, and 38% claim they cannot get all the necessary information.[6]
  • According to, the yearly compensation range for field service technicians in the U.S. is from $28k to $59k, with a national average of 41k.[6]
  • Customers are prepared to switch providers if they believe that their data is more secure, which is excellent news for businesses and perhaps explains why 97% of companies see security as a competitive advantage.[6]
  • Mordor Intelligence estimates that there are approximately 20 million field technicians working globally, and that number is growing.[6]
  • By using remote support technology, OJT has increased and the time it takes to educate new technicians has dropped by an average of 41%.[6]
  • From 2021 to 2031, the overall employment of administrative services and facilities managers are anticipated to increase by 7%, roughly as quickly as the national average for all professions.[7]
  • 62% of field service managers use the bring-your-own-device approach to improve communication and productivity.[8]
  • According to the data provided by a research analyst, the market for field service management is anticipated to expand at a CAGR of around 11.7% every year.[9]
  • In 2022, it is anticipated that the market for field service management software would grow by 9.1%.[10]
  • A Yotta poll from 2020 revealed that 37% of Indian businesses have their digital infrastructure on the cloud, with more than 60% projected to do so by 2022.[11]
  • At a compound annual growth rate of 20.6%, the size of the worldwide field service management market is anticipated to increase from $3.02 billion in 2021 to $3.64 billion in 2022.[12]
  • 40% of businesses that use cloud-based FSM software for field service management are expanding.[13]
  • 52% of organizations still rely on manual field service procedures, compared to 48% who use FSM software.[13]
  • Training technicians in soft skills is ranked first or second in importance by 50% of organizations.[13]
  • 77% of field service firms use temporary or freelance staff.[13]
  • 80% of FSOs believe that mobile field service is necessary to increase staff productivity and responsiveness.[13]
  • More than 62% of field service executives use BYOD to some extent inside their organizations.[13]
  • To regulate all processes, 77% of field service operations employ software management FSM solutions.[14]

Also Read

How Useful is Field Service Management

One of the key benefits of FSM is its ability to optimize scheduling and route planning. With FSM software, companies can assign jobs to technicians based on factors such as location, skill set, and availability, minimizing travel time and ensuring that the right technician is sent to each job. This not only saves time and money but also improves customer satisfaction by reducing wait times and ensuring that technicians arrive promptly.

In addition to scheduling and dispatching, FSM software also includes features such as inventory management, work order management, and customer communication tools. These features help businesses stay organized, track job progress, and keep customers informed throughout the service process. For example, technicians can use FSM software to access work orders, update job statuses, and communicate with customers in real-time, providing a higher level of service and increasing customer satisfaction.

Furthermore, FSM software provides valuable data and insights that can help businesses make more informed decisions. By tracking key metrics such as technician performance, job completion times, and customer feedback, businesses can identify areas for improvement and strategize for future growth. FSM software can also integrate with other business systems, such as CRM, accounting, and ERP software, allowing companies to streamline their operations and improve collaboration between departments.

Overall, Field Service Management is a valuable tool for businesses looking to optimize their operations, improve customer satisfaction, and increase efficiency. By automating processes, optimizing scheduling, and providing real-time insights, FSM software helps companies stay organized, deliver better service, and make data-driven decisions.

In conclusion, Field Service Management is a crucial component of modern businesses that rely on a mobile workforce to deliver services to customers. By utilizing FSM software, companies can improve efficiency, reduce costs, and enhance customer satisfaction. As technology continues to evolve, FSM will only become more essential for businesses looking to stay competitive and provide top-notch service to their customers.


  1. capterra –
  2. fieldpoint –
  3. financesonline –
  4. financesonline –
  5. sightcall –
  6. webinarcare –
  7. bls –
  8. fortunebusinessinsights –
  9. globenewswire –
  10. ibisworld –
  11. mordorintelligence –
  12. prnewswire –
  13. timelinxsoftware –
  14. zipschedules –

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