Help Authoring Tools Statistics 2025

In today’s dynamic business environment, staying ahead of technological trends is crucial for maintaining a competitive edge. Help authoring tools, which facilitate the creation of documentation and support materials, are evolving rapidly, driving significant changes in how businesses operate and service their customers. Understanding the latest statistics surrounding these tools in 2025 provides invaluable insights into current market trends, user preferences, and technological advancements that are shaping the industry. This article delves into the data, offering a comprehensive analysis that is essential for grasping the broader business landscape.

For stakeholders such as software developers, technical writers, and customer support managers, the statistics on help authoring tools are particularly pertinent. These professionals can leverage this data to optimize their workflows, enhance productivity, and improve the overall user experience. Additionally, executives and business leaders can utilize this information to make informed strategic decisions, ensuring their companies remain at the forefront of innovation in an increasingly digitized world. By understanding the latest trends and developments in help authoring tools, stakeholders can identify opportunities for growth and improvement within their respective domains.

Ultimately, the wealth of data presented in this article will serve as a critical resource for any entity invested in the help authoring tools industry. Accurate and up-to-date statistics empower decision-makers to craft strategies that align with current and future technological trends. As we explore these key metrics, readers will gain the insight needed to navigate the complexities of this fast-evolving field, reinforcing their ability to thrive in a competitive marketplace.

Check our review: Best LLC Services, LegalZoom LLC Reviews, ZenBusiness Reviews, TailorBrands Reviews

Top Help Authoring Tools Statistics 2025

☰ Use “CTRL+F” to quickly find Help Authoring Tools facts. There are total 88 Help Authoring Tools Statistics on this page 🙂

Market Size And Growth

• The Global Document Management System Market size is expected to reach $11.3 billion by 2029, rising at a market growth of 10.7% CAGR during the forecast period. ^[?]
• Cloud-based deployment mode is anticipated to generate more than 40% share of the market by 2029. ^[1]
• The services segment acquired a significant revenue share in the market in 2022. ^[1]
• The small and medium enterprises segment garnered a prominent revenue share in the market in 2022. ^[1]
• The North America region led the market by generating the maximum revenue share in 2022. ^[1]
• The Global Document Management System Market size to reach USD 11.3 Billion by 2029. ^[1]
• The Solution market acquired the maximum revenue share in the Market by Component in 2022, achieving a market value of $7.6 billion by 2029. ^[1]
• The Healthcare market has shown a high growth rate of 11.3% during 2023 – 2029. ^[1]
• The North America market dominated the Market by Region in 2022 and would continue to be a dominant market till 2029, achieving a market value of $3.7 billion by 2029. ^[1]

Key Developments And Partnerships

• May-2023: Newgen Software announced the launch of its new product named RMS 4.0, which is an upgraded version of the Records Management System. ^[1]
• Dec-2022: Oracle announced a partnership with Tata Motor, an Indian automobile manufacturer. ^[1]
• Oct-2022: Oracle entered into a partnership with HSBC, a well-known financial service provider. ^[1]
• Oct-2022: Oracle entered into a partnership with NIVIDA, a high-end graphics processing units (GPUs) manufacturer. ^[1]
• Aug-2022: Hyland Software, Inc signed a partnership with etherFAX, a company engaged in the business of providing hybrid-cloud fax solutions, a secure document delivery platform, and a suite of applications. ^[1]
• Aug-2022: OpenText took over Micro Focus, a technology company that is engaged in offering solutions, software products, and services. ^[1]
• Feb-2022: IBM joined hands with SAP, a software company that develops enterprise software, for providing technology and consulting expertise to clients and making their hybrid cloud process easier. ^[1]
• Oct-2021: Oracle announced to expand its geographic footprint with the opening of 14 cloud regions across Europe, the Middle East, Asia Pacific, and Latin America. ^[1]
• Jun-2021: Oracle Content Management expanded its offerings with the launch of its new feature named Capture. ^[1]
• Jun-2021: Xerox took over Document Systems, a company engaged in offering document solutions. ^[1]
• Apr-2021: OpenText launched its new content services platforms named OpenText Core Content and OpenText Core Case Management. ^[1]
• Apr-2021: Xerox took over Groupe CT, a Canadian-based document management provider. ^[1]

Check our llc formation guides: Florida LLC, California LLC, Texas LLC, New York LLC, Ohio LLC, Georgia LLC

Licensing And Pricing

• Single User License: 10% OFF $4,000; 3600. ^[1]
• Multi User License: 20% OFF $5,401; 4320. ^[1]
• Corporate User License: 30% OFF $8,640; 6048. ^[1]

Features And Benefits

• RMS 4.0 offers a modern user interface that helps in a seamless experience, an easily customizable dashboard, and gives users the flexibility to classify and define records. ^[1]
• Exhaustive coverage: The highest number of Market tables and figures Subscription-based models available Guaranteed best price Support with 10% customization free after sale. ^[1]

Regional Insights

• North America is expected to continue being the dominant market till 2029, achieving a market value of $3.7 billion by 2029. ^[1]

Customer Service And Satisfaction

• 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. ^[4]
• 86% of customers turn one-time clients into long-term brand champions due to good customer service. ^[4]
• 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. ^[4]
• Increasing customer retention rates by just 5% can increase profits by between 25% and 95%. ^[4]

Digital Transformation Trends

• Digital transformation is reshaping the business world, with a staggering 91% of businesses embarking on digital initiatives. ^[2]
• By 2025, 70% of organizations will use digital adoption platforms across the entire technology stack to overcome still insufficient application user experiences. ^[2]
• Research supports this, with a 2020 report from Deloitte highlighting that small and medium-sized enterprises (SMEs) investing in digital tools saw a 26% increase in productivity. ^[2]
• According to IDC, global spending on technologies and services that enable digital transformation will reach $2.3 trillion by 2023. ^[2]

Social Media And Marketing Insights

• In 2025, there are estimated to be 5.17 billion total social media users worldwide, with an average person using 6.7 different social networks per month. ^[3]
• Social media advertising spend is projected to reach $219.8 billion in 2025, with mobile generating $255.8 billion of this total by 2028. ^[3]
• Video content continues to be popular, with 44% of people preferring to learn about new products through short video content and 87% of marketers reporting increased sales from video marketing. ^[3]

Financial And Investment Trends

• According to IDC, global IT spending is expected to reach around USD 3.9 trillion in 2021, a recovery from the decline experienced in 2020 due to the COVID-19 pandemic. ^[11]
• The global document management system market size is projected to grow from $7.16 billion in 2025 to $24.91 billion by 2032, at a CAGR of 16.9%. ^[16]

Technological Advancements And Integration

• Integration Capabilities: ClickHelp comes with 20+ out-of-the-box integrations, including Google Translate, Google Analytics, Zendesk, Salesforce, Azure AD, LiveChat, and Disqus, among others. ^[7]
• Flare provides nearly 20 out-of-the-box templates for both HTML and PDF outputs, which greatly simplifies the work of Tech Writers. ^[12]

Product And Service Innovations

• March 2023: Newgen Software entered into a partnership with BRAC Bank, based in Bangladesh. ^[16]
• December 2022: Inspectorio, a provider of cloud-based SaaS solutions for logistics enterprises, unveiled Inspectorio DocuFlow, a document management solution. ^[16]
• March 2023: Newgen Software entered into a partnership with BRAC Bank, based in Bangladesh, to implement a document management system (DMS). ^[16]

Market Challenges And Opportunities

• The complexity of implementation is a major challenge for manufacturing brands, with 76% rating digital transformation as somewhat challenging and highly challenging. ^[6]
• Upfront costs (75%), time allotment required for full transformation (75%), and the availability of qualified staff (75%) are significant issues companies recognize when moving toward digital transformation. ^[6]

Demographic And User Behavior

• Almost a quarter of Facebook users in the US are between the ages 25-34. ^[3]
• 61.1% of total Instagram users worldwide are between the ages 18-34, and mostly identify as male. ^[3]
• TikTok’s user base skews female, with 48% of users identifying as women (based on available gender data). ^[3]

Covid-19 Impact

• The COVID-19 pandemic has been unprecedented and staggering, with help authoring tool (HAT) software experiencing higher-than-anticipated demand across all regions compared to pre-pandemic levels. ^[10]
• March 2022: Xerox Corporation launched an electronic document management system to enhance efficiency and create a smart workplace post-pandemic. ^[11]

Future Projections

• The global intelligent document processing market size was valued at USD 1.75 billion in 2023 and is projected to grow from USD 2.30 billion in 2025 to USD 19.32 billion by 2032, exhibiting a CAGR of 30.5% during the forecast period (2024-2032). ^[17]
• The market is expected to exhibit a CAGR of 5.22% by 2032. ^[10]

Revenue And Economic Insights

• The document capture software industry has been spotted exhibiting a CAGR of 6.5% in the historical period. ^[19]
• The market attained a value of US$ 6,370.0 million in 2018 and US$ 8,211.1 million in 2022. ^[19]

Enterprise Solutions And Applications

• Document Management System Market Size & Share, by Offering: Solution, Services; Deployment Mode: On-premises, Cloud, Hybrid; Organization: Small & Medium Sized Enterprises, Large Enterprises; Application: BFSI, Government, Education, Healthcare, Enterprise, Industrial Manufacturing – Global Supply & Demand Analysis, Growth Forecasts, Statistics Report 2024-2036. ^[21]
• The global document management system market size is projected to grow from $7.16 billion in 2025 to $24.91 billion by 2032, at a CAGR of 16.9% during the forecast period. ^[16]

User Experience And Customer Satisfaction

• 87% of consumers read online reviews for local businesses in 2020. ^[4]
• 72% of customers will share their good experiences with others. ^[4]
• 84% of customers report that their expectations had not been exceeded in their last interaction with customer service. ^[4]

Digital Innovation And Ai Integration

• 69% of marketers plan to use AI in launching their influencer campaigns. ^[3]
• 63% of marketers plan to use AI for identifying influencers. ^[3]
• 84% of bloggers/SEOs say AI and automation have impacted their SEO strategy for 2023. ^[13]

Geographic Market Insights

• The North America document management system market is projected to hold the largest market share of 38% and grow with a CAGR of 14.6% during the forecast period. ^[21]
• The Asia Pacific document management system market is anticipated to grow at a CAGR of 16% till 2036. ^[21]

Industry Use Cases

• For instance, the insurance industry is considered one of the most paper-intensive industries and deals with more than 100 million documents each year. ^[17]
• In August 2022, Kofax Inc., an intelligent automation solutions provider, announced the acquisition of Ephesoft Inc., an intelligent data capture company, to expand IDP and cloud capabilities of the company. ^[17]

Performance And Efficiency

• The average employee spends 3.6 hours daily searching for information, an increase of one hour from the prior year’s report (Coveo, 2022). ^[5]
• IT employees spend half their day (4.2 hours) looking for relevant information (Coveo, 2022). ^[5]

Consumer Behavior And Preferences

• 56% of people globally will shop both online and locally offline. ^[9]
• 85% of Gen Z customers plan to join a premium loyalty program in 2023. ^[15]
• Nearly half (43%) of customers discover new products through social networks. ^[13]

Strategic Insights And Recommendations

• Implementing AI-driven personalization can drive growth in businesses. ^[13]
• Enhancing customer retention and engagement are considered top priorities in lead nurturing programs by 43% of marketers. ^[13]
• Allocating more resources and time to lead nurturing is viewed by 84% of marketers as a strategy that could significantly improve conversion rates. ^[13]

Ai And Technology Adoption

• 92% of businesses are using AI-driven personalization to drive growth in their business (Twilio Segment). ^[13]
• 61% of salespeople believe generative AI will help them better serve their customers (Salesforce). ^[13]
• 84% of salespeople using generative AI say it helps increase sales at their organization by enhancing and speeding up customer interactions. ^[13]

Content And Documentation Trends

• As we step into 2025, several trends are reshaping the way tech documentation is created, delivered, and consumed. ^[20]
• AI, Content-as-a-Service, and rich user experiences are key trends driving the future of technical documentation. ^[20]

Security And Compliance

• Increasing security and compliance standards and regulations are expected to be seen over the next 10 years. ^[18]

Automation And Process Efficiency

• Automated processes are reliable, adaptable, efficient, and scalable, making industries resilient to disruptions like the COVID-19 pandemic. ^[14]

Market Analysis And Forecast

• The global document management system market is expected to grow at a CAGR of 14.5% to reach USD 14.82 billion by 2029. ^[8]
• Document Management System market size was valued at USD 6.1 billion in 2023 and is projected to grow from USD 6.9 billion in 2025 to USD 17.7 billion by 2032, exhibiting a compound annual growth rate (CAGR) of 12.6% during the forecast period (2024 – 2032). ^[11]

Future Outlook

• The global document management system market size is projected to grow from $7.16 billion in 2024 to $24.91 billion by 2032, at a CAGR of 16.9% during the forecast period. ^[16]
• The global intelligent document processing market size is projected to reach USD 19.32 billion by 2032, exhibiting a CAGR of 30.5% during the forecast period. ^[17]

Key Takeaway

• There are significant opportunities for growth and innovation in the document management system market, driven by advancements in digital transformation, AI integration, and automation technologies.

Also Read