Hotel Management Software Statistics 2024

In today’s competitive hospitality landscape, understanding the latest trends and data around hotel management software is crucial for businesses aiming to stay ahead. The year 2024 promises significant advancements and shifts in this domain, and having a finger on the pulse of these developments is essential for any hotelier. The statistics and insights derived from the latest market data offer invaluable knowledge that can shape the future of hotel management, streamline operations, enhance guest experiences, and ultimately drive revenue growth.

Key stakeholders such as hotel owners, managers, software developers, and investors will find this data particularly valuable. For hotel owners and managers, these statistics provide a clear picture of current trends, helping them choose the right technology to meet their operational needs. For software developers, understanding the market demand is pivotal for creating solutions that are not only innovative but also precisely aligned with the needs of the industry. Investors, on the other hand, can leverage this data to make informed decisions about where to allocate capital for maximum returns.

The insights drawn from this data are not just numbers; they are actionable intelligence that can inform strategic decisions. As the hotel industry continues to evolve rapidly, leveraging accurate and up-to-date statistics will be key to maintaining a competitive edge. By understanding the dynamic landscape of hotel management software in 2024, stakeholders can better navigate challenges, seize opportunities, and drive their businesses towards sustained success.

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Top Hotel Management Software Statistics 2024

☰ Use “CTRL+F” to quickly find Hotel Management Software facts. There are total 82 Hotel Management Software Statistics on this page 🙂

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Cloud Adoption In Hotel Management Software

• The hospitality industry is at a tipping point in terms of cloud adoption. ^[?]
• Hoteliers are expected to invest 7-8% more in cloud technology over the next 2 to 3 years. ^[1]
• Cloud computing offers hotels a centralized infrastructure environment. ^[1]
• Cloud computing provides more flexibility in computing power at lower costs. ^[1]
• Cloud technology reduces IT costs to half for hotels. ^[1]
• With cloud, there is no delay in deployment as services are ready to use from vendors who manage their IT infrastructure. ^[1]
• Hotels can store their data remotely instead of on-site using cloud technology. ^[1]
• The cloud offers the flexibility to work from anywhere, anytime. ^[1]

Impact Of Covid-19 On Hospitality Industry

• The hospitality industry took a $500 billion hit during the first year of the pandemic. ^[2]
• Hotels are on course to book 1.3 billion rooms in 2023. ^[2]
• Business travel is back to 98% of what it was in 2019. ^[2]
• 34% of all pandemic-related job losses happened in the hospitality industry, and it has yet to rebound. ^[2]
• The hospitality sector employs over 16.5 million people, more than 10% of the country’s workforce. ^[2]
• The industry lost more than $21 billion in revenue by May 2020. ^[3]
• More than 670,000 hotel industry operation jobs and nearly 4 million hospitality jobs were lost due to the pandemic. ^[3]
• Annual occupancy in the United States fell to roughly 44% for the full year in 2020. ^[3]
• The global hospitality industry is worth over $4.548 trillion as of 2022. ^[3]
• The market size of the Global Hotels & Resorts industry is $1.5 trillion in 2023. ^[3]

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Sustainability In Hospitality

• Companies with sustainability strategies boost engagement that can deliver up to 21% higher profits. ^[2]
• The Sustainable Hospitality Alliance has a growing membership with 50,000 member hotels representing over seven million rooms worldwide. ^[2]
• Hilton reduced carbon emissions across all properties by 43% in 2021. ^[2]
• MGM Resorts eliminated 263,000 tons of food waste by using it for biofuels and animal feed. ^[2]
• By 2028, global smart hospitality revenue will surge by 28% to $58 billion. ^[2]

Technological Advancements And Innovations

• Chatbots serve as virtual booking agents, take maintenance requests, and act as 24/7 concierges. ^[2]
• The use of AI and machine learning in property operations is growing. ^[4]
• More than 50% of travel brands will supplement their personalization capabilities. ^[2]
• 62% of hoteliers will have a fully contactless experience by 2025. ^[5]
• The global hotel and travel accommodation industry is projected to have a CAGR of 7% by 2025. ^[3]
• AI-driven tools offer 24/7 assistance and provide recommendations for nearby attractions. ^[6]
• 91% of Gen Zers say technology is a major factor in choosing where to work. ^[2]
• By 2026, nearly two-thirds of hospitality players will add location-based awareness to their unified customer data strategies. ^[11]

Market Trends And Future Projections

• The U.S. hotel industry is projected to achieve 1.3 billion occupied room nights in 2023. ^[3]
• Room revenue is projected to reach $197.48 billion in 2023. ^[3]
• The global hotel industry has recovered to pre-pandemic levels as more than 60% of properties recovered RevPAR. ^[3]
• The market size of the Global Hotels & Resorts industry is expected to increase by 12.3% in 2023. ^[3]
• The global hospitality industry contributes $4.7 trillion to the global economy every year. ^[3]
• The market size of the global hotel and resort industry is expected to reach $1.212 billion by 2028. ^[13]

Customer Experience And Personalization

• 88% of travelers want to explore the local culture and environments when they visit new places. ^[2]
• 88% of hotel guests say the staff is one of the top reasons for repeat visits to a property. ^[2]
• Companies that personalize customer experiences see 40% higher revenue than competitors. ^[2]
• 83% of consumers are okay with sharing data to get a more personalized experience. ^[2]
• 76% of guests are frustrated by unmet expectations regarding personalized experiences. ^[9]
• 58.7% of consumers do not participate in any hotel loyalty programs. ^[5]

Digital Transformation And Mobile Technology

• Mobile bookings accounted for 39% of online bookings in 2020. ^[10]
• Online bookings make up almost 60% of all hotel bookings. ^[5]
• 70% of hotel customers expect a mobile app for a more seamless experience. ^[10]
• 62% of travelers prefer to check-in and check-out via a mobile app. ^[10]
• 54% of hoteliers prioritize implementing technology that improves or eliminates the front desk experience by 2025. ^[5]

Revenue And Financial Performance

• The global average hotel profit could increase to 22% in the next few years. ^[5]
• U.S. hotels are expected to generate $46.71 billion in state and local tax revenue in 2023. ^[3]
• The industry is projected to add 1.9 million jobs from 2021 to 2023, accounting for 23% of all projected new jobs in the U.S. economy. ^[3]
• Hotel room revenue is projected to reach $197.48 billion in 2023. ^[3]
• The global hotel industry revenue was approximately $525 billion in 2020. ^[13]

Employee And Workforce Trends

• The hospitality industry has one of the highest rates of employee loss, with 45% of job openings remaining unfilled. ^[2]
• 23.1% of all jobs available in the next decade will be in the hospitality industry. ^[2]
• 59% of HR teams are prioritizing upskilling to create growth pathways for frontline teams. ^[2]
• 30% of organizations are expected to adopt AI-based solutions for HR. ^[2]
• The average age of employees in the U.S. hospitality industry is 35. ^[3]

Sustainability And Eco-friendly Trends

• 78% of global travelers intend to stay in a sustainable property at least once in 2023. ^[3]
• 50% of consumers are willing to pay more for sustainable transportation, activities, and lodging. ^[3]
• 64% of travelers are willing to consider less-popular destinations to reduce environmental impact. ^[3]
• 26% of people believe the government is responsible for making positive environmental changes regarding travel. ^[3]
• 35% believe that air conditioners and heaters should be controlled by keycards or energy-saving sensors. ^[3]

Bleisure And Business Travel

• 60% of U.S. business travelers add vacation time to their business trips. ^[3]
• 79% of bleisure travelers volunteer more frequently for business trips where they can extend and enjoy some vacation time. ^[3]
• Business travel is important for the economy, generating $12.50 in additional revenue for every $1 spent. ^[3]
• Bleisure travel is projected to grow to $5.8 trillion by 2027. ^[3]

Hospitality Technology And Automation

• 67% of global consumers have used AI chatbots to plan travel, including hotel bookings. ^[15]
• 89% of hoteliers believe technology companies don’t understand their needs. ^[12]
• 86% of hotels believe that data analytics can help increase revenue. ^[16]
• 77% of hotel chains see predictive modeling for energy, water, and waste-monitoring tools as the biggest AI usage opportunity. ^[15]
• 70% of hotel guest interaction will be handled by technology, not staff, by 2025. ^[10]

Global Market Insights And Regional Data

• Las Vegas, Nevada, takes the top spot for the most hotel rooms worldwide, with over 150,000 rooms. ^[3]
• The hotel occupancy rate in the United Kingdom was 81% in September 2022. ^[3]
• The U.S. hotel industry had a total industry revenue of $206 billion in 2019. ^[14]
• China had the highest ADR gain (+81.2%) in 2023, with growth in Indonesia and Germany exceeding 20% YoY. ^[3]
• Japan’s ADR is projected to grow by 4.9% in the next 12 months. ^[5]

Social Media And Digital Marketing

• Social media platforms attracted 1.7% of traffic to hotel websites in Q4 2022. ^[7]
• 55% of consumers liked a hotel’s page on Facebook for information. ^[8]
• 76% of people post their vacation photos to Facebook and other social media. ^[8]
• Websites with videos are 53 times more likely to appear on the first page of Google search results. ^[8]
• 81% of travelers always or often read reviews before booking accommodations. ^[8]

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