Intelligent Virtual Assistants Statistics


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Intelligent Virtual Assistants Statistics 2023: Facts about Intelligent Virtual Assistants outlines the context of what’s happening in the tech world.

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Top Intelligent Virtual Assistants Statistics 2023

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Intelligent Virtual Assistants “Latest” Statistics

  • According to a 2019 Zippia analysis, of those working full-time, 66% worked for the commercial sector, and 29% for the public sector.[1]
  • According to a 2020 report, businesses hired 41% more virtual assistants in 2020 when they let go of full-time U.S. employees because of the epidemic.[1]
  • Worldwide Workspace Analytics reported a major global card services supplier of 43% of American Express remote employees was more productive in 2021.[1]
  • According to data, the Philippines and India were the two most popular countries for employing virtual assistants in 2021.[1]
  • Customer service is the top outsourced duty for virtual workers in 2021, increasing at a rate of 8.5% in 2020-2028, and customer service is 31% of its revenue, according to the 2021-2028 Business Process Outsourcing Market Size Report.[1]
  • Over 65% of freelancers say they are happier working independently than as typical workers, according to a 2017 ReportLinker poll.[1]
  • Over 97% of UK virtual assistants took on full-time employee work duties in 2021 compared to 80% in 2008, according to a poll by the Society of Virtual Assistants UK.[1]
  • Employees at American Express who work remotely are 43% more productive than those who work in offices.[1]
  • According to Robert Half’s 2020 study, over 34% of remote workers currently work over eight hours every day, and over 55% of them work on the weekends.[1]
  • Due to the nature of their work, over 15% of them also experienced loneliness and higher levels of stress.[1]
  • In 2021, Buffer found that more than 27% of remote workers struggled to unplug after work hours.[1]
  • For instance, in 2017, over 82% of independent contractors expressed pride in their jobs.[1]
  • But according to a 2019 CGS poll, over 86% of consumers still choose to talk to real people over chatbots and clever virtual assistants.[1]
  • According to a study, approximately 23.9% of virtual assistants work between 31 and 40 hours per week in 2021.[1]
  • According to research, over 85% of VAs have a personal website and work more than 58.9% of the time.[1]
  • According to data from 2020 research, as of 20.21, 60% of virtual assistants had a college degree.[1]
  • Comparing that to the 9% of virtual workers who worked between 31 and 40 hours per week in 20.07, there has been a substantial rise.[1]
  • According to the same analysis, customer service generates more than 31% of the outsourcing market’s revenue and is anticipated to expand at a pace of 85% between 2020 and 2028.[1]
  • The same survey also found that more than 16% of remote workers had trouble interacting with customers.[1]
  • Software companies, according to JD Edwards, their remote workers were 20%-25% more productive than their onsite workers.[1]
  • A chatbot would be used by 35% of individuals to make a complaint, solve an issue, or get information.[2]
  • In a worldwide poll of almost 3,000 customers, 40% of respondents claimed they would rather use self-service than interact with a live person in the future.[2]
  • 61% of customers claim to have ceased doing business with a company because of receiving subpar service.[2]
  • Executives claim that 64% of them do not plan to employ chatbots because they are concerned about user uptake.[2]
  • Businesses may lower customer support expenses by up to 30% by deploying conversational solutions like virtual agents and chatbots, according to Chatbots Magazine.[2]
  • An employee spends, on average, 10 hours a week looking for and collecting information, according to a McKinsey study.[2]
  • Almost two-thirds of respondents stated they would wait only two minutes, while 13% answered that no delay is acceptable.[2]
  • 30% of customer service firms will use AI-enabled process orchestration and continuous intelligence to offer proactive client services by 2023.[2]
  • Crowdsourcing, telecommuting, work-from-home agents, and gig economy employees will handle 35% of the customer support task by 2023, up from 5% in 2017.[2]
  • By 2023, digital and online self-serve channels will provide over 60% of all customer care interactions, up from 23% in 2019.[2]
  • Organizations providing customer service that integrates AI into their platforms for multichannel consumer interaction will see a 25% increase in operational efficiency by 2025.[2]
  • Drift instead of using live chat, 34% of retail consumers would feel comfortable conversing with customer care using an AI chatbot.[2]
  • By 2021, according to Gartner, over 50% of corporate organizations, including Google, IBM, and Facebook, will invest more money annually in chatbots than in mobile applications.[2]
  • One minute on wait is too long, according to over 60% of respondents in a poll of over 2,500 customers.[2]
  • 32.3% of customers think customer support representatives should respond right away with no wait time.[2]
  • By 2022, it’s anticipated that chatbots will handle up to 80% of routine customer support inquiries, cutting banking contact expenses by an average of 70 cents for each encounter.[2]
  • By 2020, there will be 5 billion MAUs for messaging applications, or 60% of the global population.[2]
  • 29% of the top 100 android applications, according to Microsoft’s state of global customer service report, could respond to even the most basic queries.[2]
  • According to Velaro, 62% of consumers find it frustrating when companies only have one or two means for them to contact them, and 60% of customers would hang up after waiting too long on the phone.[2]
  • With a predicted CAGR of 29.7%, the chatbot industry is expected to increase from 2.6 billion in 2019 to 9.4 billion by 2024.[2]
  • In fact, research has shown that over 96% of consumers feel that customer service plays a major role in influencing their brand loyalty.[3]
  • Recent research from 2019 found that customers utilize virtual assistants for two reasons: perceived utility and perceived fun.[4]
  • Around 1 billion people worldwide are predicted to be regular users of digital virtual assistants by the middle of 2017.[4]
  • Retail Big Opportunity in March 2018. The power of conversational commerce retail touchpoints is recognized by 87% of U.S. consumers.[4]
  • It was named after the fastest typist in the world at the time and had a vocabulary of 20,000 words. It employed prediction to determine the most probable outcome based on previous statements.[4]
  • Westar has data showing that 39% of their callers can complete transactions via self-service as of 2019.[5]
  • Overall, 80% of callers were pleased with their interaction, contributing to the organization’s 25% rise in JD power ratings after implementation.[5]
  • With a 91% success rate for answering questions posed in English and an 89% success rate for questions answered in Spanish, the service has handled over 10.5 million inquiries from 3.3 million different visitors.[5]
  • Grand view research estimates that the market for intelligent virtual assistants worldwide was worth USD3.7 billion in 2019 and would increase at a compound annual growth rate of 34% throughout the forecast period.[6]
  • A higher rating of up to 100% shows that the product has more clear privacy policies and better methods for safeguarding user data.[7]
  • A substantial majority of voice-activated assistant has never been the target of a disrespectful or inappropriate remark from a kid, according to 68% of parents.[7]
  • Over 43% of parents with children ages 6 to 8 report that they use a smart gadget to assist with schoolwork.[7]
  • Beginning with the fact that 71% of parents have done or wished to take actions to restrict data collection—roughly half of those believe they have and half want to—we may go forward.[7]
  • Automatic speech recognition technology is anticipated to develop at the quickest CAGR of 30.0% during the forecast period because of the growing use of smart speakers in several sectors.[8]
  • In addition, banking customers that used intelligent virtual assistants in their procedures saw a 46% improvement in customer service.[8]
  • In 2022-2032, the global intelligent virtual assistant market is expected to rise at a 28.2% CAGR.[8]
  • In 2021, the intelligent virtual assistant market was USD3.9 billion, compared to the estimated USD62 billion by 2032.[8]
  • Through the forecast period, the intelligent virtual assistant market’s voice recognition sector is anticipated to grow at a CAGR of 29.1%.[8]
  • The American Medical Association estimates that primary care doctors spend around 27% of their time actively addressing patient issues while spending about 49% of their time on desk work and electronic health record analysis.[9]
  • Because of the widespread use of smart speakers across a variety of industries, automatic voice recognition technology is anticipated to grow at the quickest CAGR of 30% over the course of the projected year.[9]
  • With a revenue share of 68.9% in 2020, the chatbot category led the market for intelligent virtual assistants.[9]
  • With a revenue share of 43.94% in 2020, North America led the intelligent virtual assistant industry in terms of market size.[9]
  • With a revenue share of 18.5% in 2020, the consumer electronics sector topped the intelligent virtual assistant industry in terms of market size.[9]
  • According to estimates, the market for intelligent virtual assistants would be worth USD5.82 billion globally in 2020 and USD8.98 billion in 2021.[9]
  • Over the projected period, the smart speaker market is anticipated to grow at the quickest CAGR of 29%.[9]
  • With a revenue share of 59.7% in 2020, the text-to-speech sector led the intelligent virtual assistant industry.[9]
  • For individuals who used a smartphone or smart speaker, all effects were equivalent and significant at the 95% level in each case.[10]
  • 79% of the 120 participants in the virtual assistant condition used a smartphone, 12% used a smart home speaker, and the other participants utilized a tablet or a television.[10]
  • However, the non-significant TOST equivalency tests prevented the equivalence of the two media from being accepted.[10]
  • A further 42% of respondents answered questions using just their voices. 44% of people solely used a keyboard, whereas 14% used both.[10]
  • Between the end of 2017 and the end of 2019, the total number of smart speakers in the U.S climbed by 13.5%, and 60 million Americans on average own over two speakers.[10]
  • For comparison, the findings of the replicated trials and the many labs’ replication are shown with Cohen’s d effect sizes and 95% confidence ranges.[10]
  • 38% of the participants in the survey listened to the instructions and questions, whereas 28% read them.[10]
  • Approximately 75% of the instructions had to be repeated because either the users asked for it or the virtual assistant did not completely grasp a response.[10]
  • Depending on the experiment, there were different numbers of repetitions 52% for the framing experiment and 10.9% for the double.[10]
  • The participants ranged in age from 20 to 69 (M=33.77; SD=9.77), with 65.8% of the men and 32.5% of the women taking part.[10]
  • According to the relevant linear regression, word count had a negligible influence: β = 0.00075, 95% CI = [–0.000066, 0.0016], p = 0.071.[10]
  • This result is consistent with the minimal amount of repeats under the helper conditions; on average, the Survey Mate had to repeat just 2.4% (0.68) of the 28 IPS, RCBS, and KSE-G questions.[10]
  • Only 29% of participants in the pricey item condition planned to travel, compared to 68% of those in the inexpensive item condition when asked if they would visit the other branch.[10]
  • Although opposing responses were expected, an asymmetry was discovered, with 62% of respondents in the prohibit condition responding negatively while only 46% in the allow condition responded positively.[10]

Also Read

How Useful is Intelligent Virtual Assistants

One of the key advantages of IVAs is their ability to provide convenient and hands-free assistance. Whether it’s setting reminders, sending messages, or controlling smart home devices, IVAs offer a seamless way to accomplish tasks without having to lift a finger. This hands-free approach not only saves time but also simplifies multitasking, making it easier to juggle multiple responsibilities at once. Moreover, IVAs can also enhance accessibility for individuals with disabilities, offering a more inclusive experience for all users.

Furthermore, IVAs are increasingly being integrated into various industries to streamline business processes and improve customer service. In sectors such as healthcare, finance, and retail, these AI-powered assistants are being utilized to automate repetitive tasks, handle customer inquiries, and personalize interactions with clients. By leveraging IVAs, organizations can enhance operational efficiency, reduce overhead costs, and deliver a more personalized and responsive customer experience.

Additionally, IVAs can serve as valuable tools for enhancing productivity and fostering creativity. With the ability to provide instant access to information, generate reminders, and offer personalized recommendations, IVAs can help individuals stay organized and focused on their tasks. Moreover, by automating routine tasks, IVAs can free up time and mental bandwidth for more strategic and creative endeavors, empowering individuals to innovate and problem-solve in new ways.

However, despite their numerous benefits, IVAs also come with their own set of limitations and challenges. One of the primary concerns surrounding IVAs is privacy and security. As these intelligent assistants collect and analyze vast amounts of personal data, there is a risk of potential data breaches and privacy infringements. Moreover, IVAs may also raise ethical concerns related to data ownership, consent, and transparency, prompting a need for robust regulations and safeguards to protect user rights.

Furthermore, the accuracy and reliability of IVAs can vary, with some virtual assistants struggling to understand complex commands or accents. This can lead to frustration and inefficiency, undermining the potential benefits of using IVAs in everyday life. Additionally, the overreliance on IVAs may also contribute to a reduction in critical thinking skills, cognitive abilities, and interpersonal communication, as individuals become accustomed to delegating tasks to AI-powered assistants.

In conclusion, while IVAs offer a wide range of benefits and capabilities, their usefulness ultimately depends on how effectively they are implemented and integrated into our daily lives. By addressing the challenges and limitations surrounding IVAs, we can harness the full potential of these intelligent assistants to enhance productivity, streamline tasks, and foster innovation in today’s rapidly evolving digital landscape.

Reference


  1. timedoctor – https://biz30.timedoctor.com/virtual-assistant-stats/
  2. kore – https://blog.kore.ai/top-intelligent-virtual-assistants-statistics-to-follow-in-2020
  3. devops – https://devops.com/intelligent-virtual-assistants-and-their-role-in-helping-brands-transform-customer-experiences/
  4. wikipedia – https://en.wikipedia.org/wiki/Virtual_assistant
  5. getvoip – https://getvoip.com/blog/intelligent-virtual-assistant/
  6. towardsdatascience – https://towardsdatascience.com/conversational-ai-intelligent-virtual-assistants-and-the-road-ahead-6345db47d106
  7. commonsense – https://www.commonsense.org/education/articles/compare-the-privacy-practices-of-the-most-popular-smart-speakers-with-virtual-assistants
  8. factmr – https://www.factmr.com/report/intelligent-virtual-assistant-market
  9. grandviewresearch – https://www.grandviewresearch.com/industry-analysis/intelligent-virtual-assistant-industry
  10. nih – https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8432958/
  11. g2 – https://www.g2.com/articles/artificial-intelligence-statistics
  12. nih – https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8432958

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