Last Mile Delivery Statistics

Steve Goldstein
Steve Goldstein
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Last Mile Delivery Statistics 2023: Facts about Last Mile Delivery are important because they give you more context about what’s going on in the World in terms of Last Mile Delivery.

LLCBuddy editorial team scanned the web and collected all important Last Mile Delivery Statistics on this page. We proofread the data to make these as accurate as possible. We believe you don’t need to check any other resource on the web for Last Mile Delivery Facts; All are here only 🙂

Are you planning to form an LLC? Thus you need to know more about Last Mile Delivery? Maybe for study projects or business research or personal curiosity only, whatever it is – it’s always a good idea to know more about the most important Last Mile Delivery Statistics of 2023.

How much of an impact will Last Mile Delivery Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your Last Mile Delivery related questions here.

Please read the page carefully and don’t miss any words.

Top Last Mile Delivery Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 100 Last Mile Delivery Statistics on this page 🙂

Last Mile Delivery “Latest” Statistics

  • According to a poll by Digital Commerce 360, 98% of customers feel that delivery is essential to maintaining their brand loyalty.[1]
  • 63% of customers want to purchase at businesses that use sustainable practices, and 76% are prepared to spend extra for products that have been certified as sustainable, according to Deloitte’s 2021 Holiday Survey.[1]
  • Consumers, particularly millennials, will pay a 30% premium for same-day delivery and even more for assured delivery, according to a McKinsey analysis.[1]
  • Final mile delivery according to a newly released analysis of Facts and Factors, the market for delivery robots is predicted to rise by 20.4% in 2026, from USD17.13 billion in 2020 to USD55 billion.[1]
  • 47% of customers would not make another purchase from a firm with poor delivery visibility, while 93% of consumers want to be kept informed at every stage of the delivery process.[1]
  • According to the U.S. Census Bureau, 83% of Americans live in urban areas, and by 2050, that number is expected to rise to 89%.[1]
  • Finding suitable drivers is, according to over 37% of last-mile delivery businesses, their primary challenge.[2]
  • 72% of businesses acknowledge they don’t have a platform that is adequate for supporting reverse logistics activities.[3]
  • 37% of businesses have developed an agile delivery system. While the costs may be cut by up to 20% with key operational optimization efforts like delivery management systems.[3]
  • As a direct consequence of reverse logistics activities, 40% of U.S. businesses claim that their firms now generate less waste.[3]
  • Data analysis, according to 41% of supply chain experts, is their top goal for technological innovation.[3]
  • Within their supply chain, 48.4% of brick-and-mortar retailers act as depots or distribution centers.[3]
  • According to MIT research, 49% of businesses have sustainable supply chain objectives, while just 35% of their rivals do.[3]
  • 51% of businesses are inclined to engage in automation; e-commerce businesses are more likely to do so than others, at 66%; food and beverage businesses are at 59%, and third-party logistics businesses are at 55%.[3]
  • 16% of last-mile delivery merchants and logistics service providers cited electric cars as one of the pivotal developments in the evolution of deliveries.[3]
  • After two or three bad encounters, 59% of customers say they won’t ever do business with a firm again.[3]
  • 60% of millennials say they prefer to purchase online because they think it has less of an impact on the environment.[3]
  • In the U.S., 90% of consumers say that a decision’s main influencing factor is the company’s customer service.[3]
  • 61% of customers do not expect to spend extra on grocery delivery.[3]
  • 86% of customers agree that when placing a purchase for products, businesses should provide consumers with the choice to choose the most convenient delivery method.[3]
  • Customers report that 47% of the time, they can never or seldom get the delivery choice they prefer.[3]
  • Customers indicate online retailers offer the shipping alternatives they desire in 61% of cases.[3]
  • Long delivery times are cited by 34% of customers as the main justification for shopping offline as opposed to online.[3]
  • If the shipment period was too long or wasn’t disclosed, 46% of buyers leave their online purchasing carts.[3]
  • According to 81% of professionals, their businesses will mostly or only compete with others in the future on the basis of their customer experience.[3]
  • Reusable transportation packaging is being driven by automation, according to 81% of supply chain experts.[3]
  • Customers are 86% more ready to pay more and spend more on businesses that provide excellent customer service.[3]
  • Before selecting an item and completing a purchase, 67% of customers also review the return policy page.[3]
  • Customers think that if a company’s return procedure is simple, 92% of them will stay on as clients.[3]
  • 58% of consumers desire a no-questions-asked return policy, while 47% anticipate receiving a return label along with their purchase.[3]
  • Only 49% of retail businesses provide free return shipping, even though 79% of consumers want it.[3]
  • 96% of consumers feel their brand loyalty is mostly influenced by their positive customer experience.[3]
  • Emissions from deliveries would increase by 32%, while those from traffic congestion will increase by 21%.[3]
  • The main problem facing delivery and supply chain experts is visibility, which is at a rate of 21.1%.[3]
  • At least 82% of all customers worldwide have done their shopping online in the previous 3 months.[3]
  • The worldwide ePharmacy market will reach over USD177 billion by 2026, growing at a 17.2% CAGR.[3]
  • By 2023, 32% of the furniture in the U.S. would, for instance, be sold online and delivered to clients’ houses.[3]
  • 27% of consumers are prepared to pay more than $1,000 if you give them a free return with their purchase.[3]
  • In fact, poor quality control accounts for 70% of all consumer complaints about meal delivery.[3]
  • Delivering innovations in 2020, 44% of organizations want to boost their technology investment.[3]
  • 57% of buyers claim that the procedure of returning an item is very difficult or might be made simpler.[3]
  • A wide range of options is among the crucial additional elements. 65.7% of people have a prime membership, and 49.2% get the greatest deals.[3]
  • Environmental protection and sustainable delivery if a firm doesn’t provide sustainable delivery choices, 43% of UK consumers are likely to hunt for an alternative.[3]
  • Together with the availability of free delivery, accounts for 79.8% of U.S. consumers choose Amazon.[3]
  • 60% of retail organizations see reverse logistics as a valuable tool for their business.[3]
  • 62% of consumers will visit your online store if they can return an item to your brick-and-mortar location.[3]
  • Receiving the incorrect item is the main justification given by consumers for returning merchandise by 23%.[3]
  • Daily performance is the most popular KPI for delivery logistics monitoring, followed by cost reduction (35%), production service rate (29%), and inventory turn (28%).[3]
  • The food isn’t hot enough or fresh enough, 17% and the delivery is late, 16%, are the most prevalent complaints.[3]
  • Customers chose delivery over takeout when a restaurant is over 3 kilometers away—79% of consumers.[3]
  • Customers returned the items that they didn’t order (22%) and got something damaged (20%).[3]
  • Only 1% of the entire 275 billion in income in the healthcare and pharmaceutical delivery sectors came from online sales.[3]
  • Ecommerce sales were up 55% year over year for the first seven months of the year, with USD434.5 billion spent online, according to Adobe Analytics statistics.[4]
  • According to a poll, 59% of shoppers said they purchase from merchants that provide quick, simple, and open delivery more and more often.[4]
  • Consumers spent USD601.75 billion online with U.S. businesses in 2019, increasing 14.9% from USD523.64 billion in 2018, according to the U.S. Department of Commerce.[4]
  • According to the same poll, 48% of customers between the ages of 18 and 26 had complained on social media about a delivery experience.[4]
  • After a poor last-mile delivery experience, 84% of customers are less inclined to make another purchase from a business, and 98.1% of customers believe that delivery is crucial for maintaining brand loyalty.[5]
  • An astonishing 5% of last-mile deliveries fail, costing an average of USD17.78 for every unsuccessful delivery.[5]
  • Amazon is living evidence that efficient deliveries account for 99% of the delivery experience.[5]
  • A delivery fleet’s out-of-route kilometers may make up as much as 10% of its overall mileage.[5]
  • Since online items have an outrageous 20% return rate, e-commerce fulfilment is particularly difficult.[5]
  • Automation has helped 43% of businesses significantly or somewhat throughout the outbreak. According to 81% of supply chain experts, automation is pushing the use of reusable transport packaging.[6]
  • 46.1% of professionals are managing delivery logistics using a cloud-first strategy. 37% of businesses now use ai in some capacity daily.[6]
  • Innovative approaches like load pooling, dynamic scheduling, and database connection might save CO2 emissions by 30%, traffic by 30%, and delivery costs by 25%.[6]
  • Customer service is cited as a key factor in decision-making by 90% of U.S. citizens. After two or three bad encounters, 59% of customers say they won’t ever do business with a firm again.[6]
  • 47% of customers claim that the delivery option they desire is sometimes unavailable or never accessible to them.[6]
  • Even if a cure or vaccination is developed, 88% of individuals believe they would keep shopping online.[6]
  • The loyalty of 96% of consumers to a brand is attributed to their positive customer experience. If the delivery is late, 13% of customers will never make another purchase.[6]
  • To keep their B2C clients, a forward-thinking courier service will work to increase their on-time delivery rate to about 90% or 100%.[6]
  • Convey reports that 81% of retailers want to increase expenditure on more complicated last-mile logistics projects.[6]
  • Global retail e-commerce sales will reach $7 trillion by 2024, accounting for 25% of all retail sales.[6]
  • The last-mile delivery business in North America will expand by 16% yearly between 2021 and 2025, according to a new Technavio report.[6]
  • Industry experts estimate that the percentage of online grocery sales is now about 2% and will increase to 20% of the grocery retail market by 2025.[6]
  • Various industry estimates place the cost of the final mile at around 50% of the total cost of logistics.[6]
  • And the food delivery sector will increase by 25% annually from now through 2024, reaching 182 billion.[6]
  • The automated parcel delivery terminals market is expected to grow at a CAGR of 8.9% from 2020 to 2026, from USD959.6 million to USD1,601.4 million.[6]
  • The market for autonomous last-mile delivery is expected to be worth USD11.90 billion in 2021 and USD84.72 billion by 2030, growing at a CAGR of 24.4%.[6]
  • When the latter sum is multiplied by the 28% BEA, the market for the last mile is a staggering 417 billion.[6]
  • Customers claim that a simple return procedure will result in their continued business with a firm 92% of the time.[6]
  • Delivery delays are inevitable, and achieving a 10% on-time performance rate may not be possible, but consistently performing on time is crucial to the success of deliveries.[6]
  • The amount of money spent on online shopping in the United States in 2017 was USD453.5 billion, up 16% from USD390 billion in 2016.[6]
  • A significant portion of the North American last mile delivery for large items market—41% —comprised items weighing 50 pounds or less.[6]
  • Nearly 4 million shipments were handled via our locker systems by Parcel Pending by Quadient in December 2020, a 46% increase from 2019.[6]
  • According to Invesp, most customers expect a lenient return policy and 79% of them expect free return shipping.[6]
  • Details of the last mile delivery market report coverage base year and page number forecast period growing force the CAGR will increase at a pace of 15.06%.[6]
  • The cost of fulfilling orders for the web was cited in the report as the reason Target’s gross margin dropped to 28.7% in the third quarter of 2018.[6]
  • The Bureau of Economic Analysis found that the final leg of overall transportation expenditures accounts for up 28% of total logistics expenses, highlighting just how significant a financial influence last mile revenues have on the whole economy.[6]
  • The market for autonomous last-mile delivery is anticipated to reach 12.88 million in 2021 and 90.21 million by 2030, growing at a CAGR of 24.1% between 2021 and 2030.[7]
  • 53% of last-mile logistics providers said that their focus is ensuring that customers have a positive experience.[8]
  • 98% of consumers stated they felt better when they were informed right away about any delivery difficulties.[8]
  • According to Convey’s most recent statistics, 17% of packages don’t arrive at their destination on time, which equates to almost 9 million packages every day.[9]
  • In 2020, the number of packages climbed by 37%, and in five years, it is expected to quadruple.[9]
  • Consumers are 60% more likely to choose a brand again if a past problem has been satisfactorily handled.[10]
  • Convey assists major retailers across the world, such as, Eddie Bauer, and Grove Collaborative, in managing over 10 million shipments per month. This results in a 4x quicker problem resolution time and a 22% faster delivery time.[10]
  • 98% of over 1,500 respondents agreed that delivery affects brand loyalty, and 84% say they’re unlikely to purchase there again after only one bad encounter, up 34% from 2017.[10]
  • 62% of respondents rank delivery costs as the most crucial consideration. 87% believe companies should apologize if they miss a delivery deadline.[10]
  • By 2027, the last-mile delivery market is anticipated to reach USD62.7 billion with a CAGR of 18.9%.[11]
  • According to a 2017 study carried out in North America and Europe, 73% of e-commerce logistics companies prioritize improving communication with their last-mile clients to enhance their experience.[12]
  • Given that international orders made up 26% of e-commerce sales in western Europe in 2019, Europe has emerged as an area with significant potential.[13]
  • Better last-mile assistance in transportation management and storage is crucial since last-mile delivery may account for up to 30-35% of the overall delivery cost.[13]

Also Read

How Useful is Last Mile Delivery

One of the key benefits of last mile delivery is convenience. In today’s fast-paced world, customers expect their orders to be delivered quickly and efficiently. Last mile delivery services help meet this demand by ensuring that products are delivered right to the customer’s door, saving them time and effort. This level of convenience not only enhances the customer experience but also helps to build brand loyalty and repeat business.

Another significant advantage of last mile delivery is its impact on reducing overall transportation costs. By optimizing delivery routes and consolidating shipments, companies can minimize the number of trips needed to transport goods, reducing fuel consumption and lowering carbon emissions. This not only benefits the environment but also helps companies save money on transportation expenses, ultimately leading to higher profitability.

Furthermore, last mile delivery plays a vital role in improving inventory management and reducing product wastage. By ensuring that goods reach customers in a timely manner, companies can better forecast demand and adjust their inventory levels accordingly. This helps prevent excess stock from piling up in warehouses, reducing the risk of obsolescence and minimizing the need for costly markdowns.

In addition, last mile delivery can also have a positive impact on urban congestion and infrastructure. With more and more people opting for online shopping, traditional delivery routes can become congested, leading to traffic jams and delays. By embracing innovative technologies such as route optimization and alternative delivery methods like drones and autonomous vehicles, companies can work towards easing the burden on urban infrastructure and reducing traffic congestion.

Despite its undeniable benefits, last mile delivery does come with its challenges. The cost of delivery operations can be significant, especially for smaller businesses or those operating on tight margins. Companies must find ways to balance the cost of providing fast and reliable delivery services with profitability, whether through economies of scale, strategic partnerships, or innovative solutions.

Moreover, the rise of same-day and next-day delivery expectations has put pressure on companies to meet increasingly demanding delivery timeframes. This can present logistical challenges and strain resources, making it imperative for businesses to invest in robust supply chain management systems and optimized delivery processes to meet customer expectations while maintaining operational efficiency.

In conclusion, last mile delivery is an integral part of the modern supply chain that has revolutionized the way goods are transported and delivered to customers. Its significant impact on customer satisfaction, cost savings, inventory management, and urban infrastructure cannot be overlooked. While challenges exist, companies that embrace innovation and adapt to changing consumer expectations will undoubtedly reap the benefits of efficient last mile delivery services.


  1. ajot –
  2. eliteextra –
  3. elogii –
  4. legacyscs –
  5. optimoroute –
  6. webinarcare –
  7. alliedmarketresearch –
  8. dispatchtrack –
  9. forbes –
  10. getconvey –
  11. globenewswire –
  12. upperinc –
  13. deloitte –

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