Online Appointment Scheduling Statistics

Steve Goldstein
Steve Goldstein
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Online Appointment Scheduling Statistics 2023: Facts about Online Appointment Scheduling outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Online Appointment Scheduling, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Online Appointment Scheduling Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

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Top Online Appointment Scheduling Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 101 Online Appointment Scheduling Statistics on this page 🙂

Online Appointment Scheduling “Latest” Statistics

  • Customers that use the Reserve with Google interface for online booking generally receive a 64% increase in new reservations.[1]
  • When recurring appointments and rebooking reminders are used, this results in a 30% increase in repeat bookings.[1]
  • When requested to wait until a new appointment slot arises, 17% of clients get irritated.[2]
  • Online scheduling for medical appointments is preferred by 25% of users, according to GetApp.[2]
  • Due to a poor online customer experience, 28% of patients have either moved or ceased visiting a medical provider.[2]
  • One of the decisive factors when choosing a healthcare provider, according to 35% of clients, is the availability of online appointments.[2]
  • 40% of all medical appointments made online are for the same day or the next day.[2]
  • 41% of voice users are concerned about passive listening, which occurs when a device captures your voice while you aren’t aware of it.[2]
  • 48% of consumers are willing to use their mobile devices to plan, study, and arrange their journey to another location.[2]
  • 50% of patients think that a bad online experience makes the overall doctor visit unpleasant.[2]
  • 51% of medical institutions are spending money to improve patient satisfaction.[2]
  • Accenture found that 70% of patients would prefer to get preventative or follow-up treatment by email or text message from their healthcare professionals.[2]
  • Following a favorable customer experience, 77% of consumers will refer a company to others.[2]
  • If a company offers personalized services, 78% of consumers are more inclined to make a purchase from it.[2]
  • When reaching a voicemail, 87% of prospective new patients don’t leave a message or schedule an appointment.[2]
  • By 2023, speech technology will probably be included in 93% of smartphones.[2]
  • 94% of consumers said they would be more likely to discover a new company if it had a website with a booking calendar.[2]
  • The most recent figures on appointment scheduling software show that North America contributed 39% to the development of this industry.[2]
  • Statistics on appointment scheduling in other industries nearly 50% of spa and beauty salon appointments were made online while companies were closed, according to Phorest.[2]
  • For 42% of consumers, being required to wait on hold is a significant waste of time.[2]
  • Businesses that provide online appointment scheduling tools have seen a 24% increase in phone traffic.[2]
  • While doing it over the phone takes 8.1 minutes given that calls are transferred 63% of the time.[2]
  • More than 95% of male patients who made an online appointment with Zocdoc rescheduled with a comparable specialist.[2]
  • Rebooking reminders increase the number of repeat visits by 30%, according to an online appointment study.[2]
  • According to data on patient scheduling, between 59% and 70% of patients prefer to self-schedule.[2]
  • Doctors who provide both phone and internet appointments were scheduled 24% more often than doctors who just offer phone consultations.[2]
  • Between 2021 and 2025, the market for appointment scheduling software is anticipated to grow by $633.47 million.[2]
  • By 2025, it is anticipated that the voice technology market would be worth $26.8 billion.[2]
  • Online appointment scheduling is essential to keeping a younger clientele since 39% of Gen Z people prefer to get customer care over the phone.[3]
  • Access to virtual care, according to 40% of patients, is now a very essential consideration when choosing a provider.[3]
  • Patients now prefer to make appointments online 43% of the time, a trend growing yearly.[3]
  • 50% of Gen Xers and Millennials said they’d switch to healthcare providers that provide virtual care.[3]
  • The appointment software scheduling market was predicted to be worth $546.31 million in 2026.[3]
  • The expected yearly growth rate of the native mobile app market for appointment scheduling software is 14.6%.[3]
  • With a cagr of 15.3%, the Asia Pacific region is anticipated to have the fastest development when it comes to online appointments.[3]
  • Instagram accounts for 36% of all online reservations via Facebook (22%).[3]
  • 41% of booking services are discovered through social media, 29% directly, 25% via websites that recommend customers, and 44% via organic search.[3]
  • 46% of appointments were scheduled by customers in 2019 according to BookedIn, while 54% were made by employees.[3]
  • Patients who have the opportunity to schedule, alter, or cancel appointments online are more inclined to pick such businesses, according to 68% of them.[3]
  • According to BookedIn in 2019, 82% of customers make appointment bookings on mobile devices, compared to 16% and 2% on PCs and tablets, respectively.[3]
  • 10% of dentist patients claim that scheduling appointments online cuts down on free time.[3]
  • 12% of dental patients claim that using online booking platforms prevents them from asking inquiries.[3]
  • The need for an internet connection for online reservations is seen as a drawback by 27% of patients.[3]
  • Online appointment scheduling is used by 42% of physicians and 54% of patients in France.[3]
  • Online appointment scheduling services are said to promote patients to maintain appointments with 72% of patients and 60% of healthcare professionals.[3]
  • If spas don’t provide online booking or app booking, they risk losing 46% of appointments, according to Phorest in 2019.[3]
  • 51% of healthcare firms, according to data from VMware and MIT Technology Review Insights released in 2020, are boosting their efforts in the patient experience, such as bolstering virtual care services.[4]
  • According to a 2019 Accenture poll, 70% of people would choose medical professionals who send emails or texts when it’s time for preventative or follow.[4]
  • 13% of unsatisfied consumers will discuss their situation with 15 or more individuals.[5]
  • With more than 290 million smartphone users, the U.S. is the biggest smartphone market in the world.[5]
  • More than 75% of millennials prefer texting over phone calls for communication.[5]
  • Nearly 38% of all appointments, or 986 million of them, will be self-scheduled, with the majority of them estimated to be worth $3.2 billion to these providers.[6]
  • According to a study, 17% of people polled recently arranged a doctor’s appointment using a website or app.[6]
  • When the preference for scheduling a doctor’s appointment using a website or app without having to phone the clinic was queried in the poll, roughly 42% said that this is the preferred situation.[6]
  • Digital self-scheduling is revolutionary for the healthcare sector, and 64% of us patients are anticipated to make appointment bookings online by the year 20.[7]
  • More than 60% of people in the globe actively used cell phones in 2016, and that percentage is anticipated to keep rising.[7]
  • The global internet penetration rate is now 57%, and it is anticipated to expand further over the next years, significantly driving this industry.[7]
  • 59% of respondents expressed frustration with phone appointment scheduling’s awkward office hours and hold times.[8]
  • For 20% of respondents, choosing a convenient time slot is a major problem, and when phoning a service provider to make an appointment, consumers have a limited number of days or few time slots to pick from.[8]
  • If there were a range of booking alternatives, over 70% of respondents said they would prefer to book online, while just 22% would choose to book via phone.[8]
  • 59% of respondents who were questioned about the most difficult aspects of arranging appointments mentioned the drawbacks of booking via phone.[8]
  • 83% of customers, largely via travel and restaurant websites, are acquainted with online scheduling, according to a recent Stax Inc. study commissioned by Healthgrades.[9]
  • According to a report, online scheduling is a key consideration for roughly 35% of customers when weighing their alternatives.[9]
  • When online appointment booking is accessible, providers who provide both see a 24% increase in calls.[9]
  • The survey discovered that amongst primary care and specialty doctors, over 80% of people choose a doctor who provides online scheduling.[9]
  • The significant majority of patients select the doctor who offers online scheduling when given the option between two doctors with comparable expertise, location, availability, and patient satisfaction ratings, 81% for primary care physicians and 77% for specialists.[9]
  • According to Zocdoc’s most recent trends report, more than 95% of consumers who scheduled a virtual consultation for mental health reasons rebooked their appointment with the same clinic.[10]
  • Phone conversations, according to 32% of customers, are the most annoying form of customer service.[11]
  • In the last 12 months, 33% of healthcare providers say their phone conversion rates have grown by 25% or more.[11]
  • Scaling conversation intelligence throughout the company has helped or will increase patient acquisition and retention for 41% of healthcare marketers.[11]
  • In comparison to other types of interaction, phone conversations have greater conversion rates and higher average order values, according to 45% of healthcare marketers.[11]
  • Over one bad customer service encounter, 65% of customers have severed their relationship with a business.[11]
  • Insights from inbound contacts and call experiences may uncover expensive blind spots in our company, according to 77% of healthcare marketers.[11]
  • 80% of clients believe that a business’s experiences are just as crucial as its goods and services.[11]
  • It is anticipated that healthcare organizations would spend 43% more on advertising globally in 2021.[11]
  • Over 60% of customers do searches before making an appointment in the majority of the main healthcare sectors.[11]
  • 52.2% of businesses spend at least 10 hours per week to making and revising appointment schedules and responding to patient calls and emails.[12]
  • 80% of patients claimed they would switch healthcare providers based just on convenience.[12]
  • Only 54% of appointment reservations, according to new statistics from Phorest Salon Software, take place within salon and spa operating hours.[13]
  • More than 5,000 salons’ and spas’ hourly appointment booking patterns were examined, and Phorest discovered that 28% of bookings occur in the evening after salons shut and 18% occur in the early morning before salons open.[13]
  • 54% of bookings that take place during business hours are mobile or originate from customers’ busy offices.[13]
  • According to the respondents’ ages, 43% of Gen Z customers, who are 18–24 years old, and 36% of millennials, who are 25–34 years old, want to see online bookings on salon websites.[13]
  • Only 6% of individuals say they don’t believe customer reviews, compared to 15% of customers who don’t trust firms without reviews.[14]
  • 34% of travelers are pleased to book via an agency, and 60% are willing to pay extra as long as they get the level of knowledge they want.[14]
  • When making a reservation, about 80% of American consumers still like using their desktops or laptop.[14]
  • By 2023, it is anticipated that 700 million individuals would purchase a flight online.[14]
  • 83% of U.S. people prefer to make their travel reservations online.[14]
  • According to a different poll, 70% of international tourists said they’d be more inclined to reserve a hotel if they knew it was environmentally friendly and sustainable.[14]
  • About 72% of new consumers won’t make a reservation without doing some kind of research, which often involves reading reviews from previous customers.[14]
  • 60% of individuals believe their digital travel booking is their most costly online transaction, and almost 80% of all digital travel purchases take place online.[14]
  • According to recent data, over 90% of passengers will do their research online and 82% will ultimately make their reservations online.[14]
  • Those who reserve their activities in advance spend more on lodging (47% more) and transport (81% more).[14]
  • Only 23% of leisure travelers feel they can get the same hotel or airfare offer on mobile as opposed to desktop, therefore the majority of consumers who do their online travel research do it on the desktop website.[14]
  • 82% of the 148 million online reservations made for travel in 2018 happened via a smartphone app or website without any human involvement.[14]
  • 90% of all passengers want a customized experience when they book a hotel, which is one of the most alarming numbers.[14]
  • Following the launch of an app, some businesses reported a rise in the percentage of total reservations made through mobile from 41% to 60%.[14]
  • According to statistics, more than 70% of all passengers wish to support sustainable tourism, but they encounter a number of obstacles.[14]
  • Online travel sales are now rising at a pace of 15.4%, while online hotel reservations are growing at a rate of 10.3%.[14]
  • With an expected $817 billion in online reservations by 2020, the travel booking procedure has firmly entered the 21st century.[14]
  • The tourist sector environment is significantly different in 2020 compared to last year, and 2021 is expected to be much more diverse.[14]
  • The yearly value of the travel business is expected to be approximately $1.2 trillion, of which the internet booking sector accounts for around $756 billion.[14]

Also Read

How Useful is Online Appointment Scheduling

One of the most significant advantages of online appointment scheduling is its accessibility. With just a few clicks, users can book appointments from anywhere at any time, whether they are at home, at work, or on the go. This flexibility is especially beneficial for busy individuals who may not have the time to make phone calls during regular business hours. Additionally, online scheduling eliminates the need for back-and-forth communication between both parties, saving time and reducing the likelihood of scheduling errors.

Another key benefit of online appointment scheduling is the convenience it offers to businesses. By automating the booking process, businesses can reduce the time and resources required to manage their appointments manually, allowing them to focus on providing better service to their customers. Online scheduling also provides businesses with valuable data on their appointment trends, allowing them to better plan and optimize their schedules for maximum productivity.

Moreover, online appointment scheduling can improve customer satisfaction by providing a seamless booking experience. Users can easily view available time slots, select their preferred appointment times, and receive instant confirmation of their bookings. This transparency and instant gratification can enhance the overall customer experience, increasing loyalty and retention rates.

However, despite its many benefits, online appointment scheduling is not without its limitations. Some users may feel uncomfortable navigating unfamiliar digital platforms or may prefer the personal touch of speaking to a live receptionist. Additionally, technical glitches or system errors can sometimes disrupt the booking process, leading to frustration for both businesses and customers.

Overall, the usefulness of online appointment scheduling cannot be understated. Its convenience, accessibility, and efficiency make it a valuable tool for businesses and consumers alike. By embracing this technology and investing in user-friendly platforms, businesses can enhance their operations, improve customer satisfaction, and stay ahead in today’s digital age. As technology continues to evolve, online appointment scheduling will likely become even more integral to the way appointments are made and managed in the future.


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