Patient Engagement Software Statistics 2025

In an era where healthcare is increasingly centered around patient satisfaction and successful outcomes, the significance of patient engagement software cannot be overstated. As we venture into 2025, understanding the evolving landscape of patient engagement software becomes crucial for stakeholders aiming to thrive in the highly competitive healthcare industry. This software is revolutionizing the way healthcare providers interact with patients, fostering a more engaging, accessible, and efficient healthcare experience. The latest statistics will illuminate how far the industry has progressed and where it is heading, offering a comprehensive overview that is vital for both established entities and new entrants alike.

Healthcare providers, policymakers, technology developers, and investors stand to gain immensely from these insights. For providers, understanding trends in patient engagement software can enhance patient care and operational efficiency. Policymakers can leverage this data to shape regulations that promote effective patient-provider communication. Technology developers will find invaluable guidance for innovation, ensuring their products meet market demands. Investors, seeking to make informed decisions, can identify burgeoning opportunities and mitigate risks. The statistics touch upon each facet of the industry, impacting strategic decisions and future investments.

As the healthcare industry continues to evolve at a rapid pace, data-driven decision-making becomes essential. The forthcoming statistical analysis offers a roadmap for strategic planning, helping stakeholders navigate the complexities of patient engagement. By integrating these insights into their strategies, businesses and institutions can adapt to ongoing changes, ensuring they remain at the forefront of healthcare innovation and patient satisfaction.

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Top Patient Engagement Software Statistics 2025

☰ Use “CTRL+F” to quickly find Patient Engagement Software facts. There are total 52 Patient Engagement Software Statistics on this page 🙂

Importance Of Online Scheduling

• 68% of patients are more likely to choose a healthcare provider that offers online booking options. ^[?]
• Online scheduling allows booking appointments 24/7, improving access and keeping schedules full. ^[2]

Telemedicine And Remote Care

• Telehealth has become the most critical patient engagement tool during the COVID-19 pandemic. ^[2]
• The number of physicians using televisits rose from 14% to 80% between 2016 and 2022. ^[5]

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Patient Portals

• A patient portal provides secure, 24/7 access to electronic health records (EHR) from anywhere with an internet connection. ^[2]
• 81% of applicants would use a secure online portal to schedule appointments. ^[5]
• 79% of patients are more likely to choose a provider with online, mobile, and self-service interactivity. ^[5]

Social Media And Patient Communication

• 60% of physicians favor communication via social media for patient education and health monitoring. ^[2]
• 84% of people trust online reviews as much as personal recommendations. ^[2]

Patient Reminders And Notifications

• 56% of patients want providers to use social media for reminders and notifications. ^[2]
• 98% of patients prefer to be notified by short message service when their test results are ready. ^[2]
• 82.5% want to receive both normal and abnormal test results via digital tools like text, email, or patient portal. ^[2]

Impact Of Patient Engagement

• Patient engagement can lower hospital readmissions by as much as 14%. ^[5]
• 42% of patients are more likely to follow treatment plans if reminded between visits. ^[5]
• 100% of cardiac patients in a recent study lowered their blood sugar levels through remote patient monitoring. ^[5]

Government Regulations And Requirements

• The United States government requires healthcare organizations to share electronic health records with patients free of charge. ^[2]
• The 21st Century Cures Act enables patients to read recap notes from their doctors and view test results and EHR via OpenNotes. ^[2]

Digital Payment And Billing

• 68% of consumers prefer to pay their medical bills electronically. ^[2]
• 92% want to know their patient responsibility before getting treatment. ^[2]

Utilization Of Technology In Healthcare

• 77% of patients receive paper billing, despite 52% preferring online billing. ^[5]
• 75% of adults are online daily, and one in four report being connected all the time. ^[2]

Educational Content And Compliance

• 60% of patients say a bad online experience can ruin their relationship with a provider. ^[5]
• 72% of patients use online reviews to navigate healthcare providers. ^[7]

Patient Preferences And Behavior

• Nearly 77% of patients reported time savings and 31% cited a lower chance of missing results due to digital tools. ^[2]
• 40% of participants said email notification was more secure than a hospital website. ^[2]

Healthcare Utilization And Costs

• The average hospital stay in the US lasts 5.4 days. ^[3]
• Patient readmission rate refers to the number of patients readmitted to the same hospital within 30 days for the same condition. ^[3]
• The average cost per discharge for Veterans Affairs Hospitals was $40,763 in 2020. ^[3]
• The average cost of a common hospital stay in the US was $12,100 in 2017. ^[3]

Consumer Behavior And Digital Adoption

• 85% of business leaders see digital adoption as a priority. ^[4]
• 91% of UK companies have experienced failed software investments. ^[4]
• 62% of employees feel their business explains digital transformation plans clearly enough. ^[4]

Influencer And Video Marketing

• Video content is preferred by 44% of people for learning about new products. ^[6]
• 87% of marketers report increased sales from video marketing. ^[6]
• 50.1% of marketers believe TikTok offers the highest ROI for short-form video content. ^[6]

Social Media Usage And Trends

• There are estimated to be 5.17 billion social media users worldwide in 2025. ^[6]
• Facebook is the largest online social network with roughly 3.05 billion monthly active users. ^[6]
• Instagram boasts 2 billion active monthly users. ^[6]

Patient Satisfaction And Feedback

• 84% of patients expect their healthcare providers to send them personalized reminders and messages. ^[7]
• 57% of individuals acknowledge social media’s impact on their choice of healthcare provider. ^[7]
• 72% of patients wield online reviews as a compass to navigate the sea of healthcare providers. ^[7]

Digital Tools And Patient Experience

• 90% of patients want to use technology to self-manage their care. ^[13]
• 88% of patients said they would book appointments online. ^[13]
• 84% of patients said they enjoy using digital messaging to communicate with their providers. ^[13]

Regulatory Changes And Future Trends

• Health systems will focus on data science strategy and infrastructure capabilities, including cloud capabilities, to discover, use, and share data. ^[10]
• A globalized health workforce will offer 24/7, 365-day care, with complex cases delivered. ^[11]

Ai And Healthcare Technology

• AI is anticipated to handle 95% of all customer interactions by 2025. ^[9]
• 60% of marketers plan to spend more on influencer marketing campaigns in 2024. ^[6]

Healthcare Market Growth

• The global patient engagement solutions market is expected to reach $74.28 billion by 2030. ^[12]
• North America held the greatest revenue share in the industry, with 36.23% in 2021. ^[12]

Consumer Expectations And Personalization

• 66% of consumers would stop using a brand if their experience weren’t personalized. ^[8]
• Consumers said they spend an average of 21% more when brands personalize their experiences. ^[8]

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