Patient Relationship Management Software Statistics 2024

In today’s fast-paced healthcare environment, Patient Relationship Management (PRM) software is transforming the industry. As we progress into 2024, grasping the statistics surrounding these systems is not just beneficial; it is vital for understanding business trends and the competitive landscape. By analyzing the data, stakeholders can gain insights into the effectiveness, adoption rates, and financial implications of PRM software, positioning themselves strategically in a market that’s continually evolving.

This data is particularly valuable to a broad range of stakeholders. Healthcare providers, technology vendors, investors, and policymakers all stand to benefit from understanding the nuances of PRM software statistics. For healthcare providers, these insights can guide them towards optimizing patient interactions and improving care outcomes. Technology vendors can leverage the data to fine-tune their offerings, ensuring they meet the demands of the market. Investors can identify promising opportunities for growth, while policymakers can use the statistics to support regulatory decisions that enhance patient care and data security.

Understanding the forthcoming statistics on PRM software isn’t just about staying informed; it’s about making strategic, data-driven decisions in an industry marked by rapid innovation and change. This information empowers stakeholders to navigate the complexities of the healthcare sector, drive efficiency, and ultimately improve patient outcomes.

Check our review: Best LLC Services, LegalZoom LLC Reviews, ZenBusiness Reviews, LegalZoom Competitorss

Top Patient Relationship Management Software Statistics 2024

☰ Use “CTRL+F” to quickly find Patient Relationship Management Software facts. There are total 70 Patient Relationship Management Software Statistics on this page 🙂

---

Patient Engagement And Communication

• Of all patient engagement tools in the age of the COVID-19 pandemic, telehealth has become the most critical. ^[?]
• According to a Patient Pop survey, 80% of patients switch providers to have easy access to more convenient healthcare, and 68% are more likely to choose providers who offer the option to book, change, or cancel appointments online. ^[1]
• Online scheduling provides the option to book available appointments 24/7, allowing easy access to your healthcare services and helping you keep your schedule full. ^[1]
• A patient portal is a secure online website that gives patients convenient, easy access to electronic health records (EHR) 24/7 from anywhere with an internet connection. ^[1]
• According to the National Institutes of Health, approximately 60% of physicians favor patient communication via social media to provide patient education and health monitoring, encourage behavioral changes and drug adherence, increase compliance, and improve health outcomes. ^[1]
• An NIH survey of family practice patients found that 56% wanted their providers to use social media for reminders, scheduling, diagnostic test results, prescription notifications, and treatment questions. ^[1]
• Some health systems use the 0-10 Net Promoter Scale or another quantitative patient engagement tool to get a pulse on their patients’ satisfaction. ^[1]
• The patients who respond with high scores (9 or 10) can automatically be provided with links to social media review sites where they can share their positive experience with the rest of your followers and future followers. ^[1]
• In fact, 84% of people trust online reviews as much as a personal recommendation, according to a survey published in Provider Tech. ^[1]
• After six months of using these simple patient engagement tools, missed appointments dropped down to 27%. ^[1]
• In another six months, they shrank to 21%, quite low for such a large health system. ^[1]
• Many electronic health records platforms can integrate reminder messages to patients in one of 14 different languages based on the preference listed in their medical records, a huge motivator for them to embrace these patient engagement tools. ^[1]
• According to a study published in the American Journal of Managed Care, 98% of patients prefer to be notified by short message service when their test results are ready. ^[1]
• 82.5% want to receive both normal and abnormal test results via digital patient engagement tools like text, email, or patient portal. ^[1]
• Nearly 77% of patients reported time savings and 31% cited a lower chance of missing the results. ^[1]
• About 40% of participants said email notification was more secure than a hospital website. ^[1]
• Very Well Health reports that as of April 2021, the United States government requires healthcare organizations to share electronic health records with patients free of charge. ^[1]
• The 21st Century Cures Act enables patients to read recap notes from their doctors’ office visits as well as look at test results and electronic health records via OpenNotes (a patient note access advocate). ^[1]
• A report published in the AMA Journal of Ethics found that of the 74% of adults who used the internet, 80% researched their disease or treatment. ^[1]
• In 2017, a series of updates to the Rehabilitation Act of 1973 mandated that all electronic and information technology (EIT), including websites and electronic documents in the U.S., comply with Web Content Accessibility Guidelines (WCAG). ^[1]
• Medical Economics reports that 75% of adults are online daily, and one in four report being connected all the time. ^[1]
• The survey found that 68% of consumers prefer to pay their medical bills electronically, and 92% want to know what their patient responsibility is before getting treatment. ^[1]

Patient Relationship Management (prm) Benefits

• By using a healthcare-contextualized CRM, organizations can accelerate their digital maturity, experience a 20% increase in patient retention, drive a 15% improvement in care outcomes, and boost patient satisfaction by 30%. ^[3]
• Through contextual insights from longitudinal patient views, healthcare CRM software can help provide a health 1:1 journey with reminders for appointments and follow-up care, deliver personalized communication, relevant health information, and educational resources, and offer incentives or rewards for patient loyalty. ^[3]

Check our llc formation guides: Florida LLC, California LLC, Texas LLC, New York LLC, Ohio LLC, Illinois LLC

Statistics On Prm Outcomes

• A survey conducted by the Knot in 2021 found that 74% of engaged couples share their engagement news on social media. ^[8]
• In a 2021 survey by Eventbrite, 63% of respondents reported using social media to plan events with their significant other. ^[8]
• Data has shown that people are feeling more pressure to present a perfect image of their relationship on social media. ^[8]
• The American Psychological Association performed a survey in 2021, finding that 48% of people feel pressure to present a perfect image of their relationship on social media. ^[8]
• A 2021 study by the University of Pennsylvania found that the use of emoticons and emojis in romantic messages has increased by 35% over the past decade. ^[8]

Healthcare Crm Market Growth

• Projections indicate that the healthcare CRM market is poised to expand at a compound annual growth rate (CAGR) of 14.1 percent from 2024 to 2030. ^[7]
• By 2030, healthcare CRM is anticipated to surpass $31.8 billion, marking a substantial increase from $9.7 billion in 2023. ^[7]

Digital Health Integration

• Digital patient engagement is already a $200+ billion market and is expected to grow by over 18% annually through 2032. ^[11]
• Despite substantial uncertainty in ascertaining the prevalence and resulting cost impact of long COVID, the aggregate analysis employs a point estimate of $19 billion as a conservative estimate. ^[10]
• Specialty pharmacy profit pools are expected to increase at a 7% CAGR from 2021 to 2026. ^[19]
• Digital Market Outlook indicates the global reach of online dating services as of 2023, by country. ^[18]

Adoption And Use Of Prm Software

• According to Marketing Sherpa, using Customer Relationship Management (CRM) software to nurture leads shows an increase of 47% on average conversion value. ^[5]
• A study conducted by Success Accelerators over the last ten years indicates that 26-70% of Customer Relationship Management (CRM) implementations fail to achieve the expected outcome, which results in diminutive ROI. ^[5]
• On average, a median of $8.66 million savings is reported on implementing digital adoption on enterprise CRM systems. ^[5]
• Apty successfully works on various CRM platforms like Salesforce.com, MS Dynamics 365, Oracle CX Cloud, and many more. ^[5]
• Join 6000+ monthly readers learning about best practices, solutions, and strategies to drive software adoption. ^[5]

Electronic Health Records (ehr) And Telehealth

• In June 2021, nearly one-quarter of non-routine medical visits occurred via telehealth. ^[14]
• The tool analyzes data from 7,714 patient samples and 31 cancer types to help determine which medicines work best on different types of patients. ^[15]
• HealthyPeople.gov reports that preventable environmental factors cause 23% of all deaths. ^[15]
• Some 60% of healthcare executives currently use healthcare data analytics in their organizations, according to a Society of Actuaries survey. ^[15]
• Of those executives, 42% saw improved patient satisfaction and 39% reported cost savings. ^[15]

Data Analysis And Predictive Analytics

• Datapine reports that predictive analytics in healthcare can identify with up to 90% accuracy not only who is at risk or in need of a service but also whether they will be receptive to messages and likely to take action based on outreach. ^[15]
• The average length of stay among short-term acute care hospitals in the U.S. was 7.2 days in 2022. ^[6]
• Readmission rates track the percentage of patients that are admitted into the same or another hospital within 30 days of being discharged for the same condition or a complication from the original episode of care. ^[6]
• The average all-cause hospital readmission rate in 2022 was 15% according to Definitive Healthcare data. ^[6]

Patient Satisfaction And Retention

• According to Tebra’s healthcare provider survey, healthcare providers who implemented these practices experienced a 15% increase in patient satisfaction and retention. ^[2]
• The survey included 1,000 patients and 100 healthcare providers, exploring the importance of the doctor-patient relationship. ^[2]
• The results revealed that 87% of patients believed that a strong relationship with their doctor had a positive impact on their patient journey. ^[2]

Online Reviews And Feedback

• 90 percent of patients use online reviews to evaluate physicians. ^[9]
• 80 percent of consumers trust online reviews as much as personal recommendations. ^[9]
• Integrating patient feedback and reviews into PRM software can significantly enhance patient trust and engagement. ^[9]
• Digital Marketing for Doctors: 8 Proven Tips to Book New Patients. ^[4]

Crm Implementation And Usage

• 91% of companies with over 10 employees use CRM software. ^[12]
• However, mere software adoption doesn’t equate to overnight success. ^[12]
• Sending automated and timely reminders for an upcoming appointment increased confirmation by 156%. ^[13]
• LeadSquared provides 100+ ready-to-use dashboards for lead source, referrals, pipeline, revenue by location, and more. ^[13]

Prm Software Features

• Insights into patient preferences and behaviors can be gained through PRM software, leading to more personalized care. ^[17]
• 83% of those using PRM technology said they can communicate better with patients. ^[17]
• 62% said that patients were more engaged when PRM was used. ^[17]
• 81% had a no-show rate of 10 percent or less and 41% had a no-show rate under five percent. ^[17]

Trends In Healthcare Technology

• The AI in healthcare market was an estimated $14 billion in 2020 but is projected to reach $119.8 billion by 2027. ^[16]
• The healthcare cybersecurity market had an estimated value of $9.52 billion in 2020 and is expected to reach $24.1 billion by 2026. ^[16]
• $8.8 Billion U.S. Medical Weight Loss Market Poised for Future Growth. ^[16]

Conclusion

• Patient relationship management software plays a critical role in enhancing patient engagement, satisfaction, and retention. [5, 12, 144]
• The healthcare CRM market is expected to grow significantly in the coming years, driven by advancements in technology and increased demand for personalized patient care. [44, 79]
• Effective implementation and use of PRM software can lead to substantial improvements in patient outcomes and organizational efficiency. [25, 98, 99]

Also Read