Patient Scheduling Statistics

Steve Goldstein
Steve Goldstein
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Patient Scheduling Statistics 2023: Facts about Patient Scheduling outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Patient Scheduling, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Patient Scheduling Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

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Top Patient Scheduling Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 75 Patient Scheduling Statistics on this page 🙂

Patient Scheduling “Latest” Statistics

  • Online appointment scheduling is essential to keeping a younger clientele since 39% of Gen Z people prefer to get customer care over the phone.[1]
  • According to 40% of patients, access to virtual care is now an essential consideration when choosing a provider.[1]
  • Patients now prefer to make appointments online 43% of the time, a trend that is growing yearly.[1]
  • 50% of Gen Xers and Millennials said they’d switch to healthcare providers that provide virtual care.[1]
  • The appointment software scheduling market was predicted to be worth $546.31 million in 2026.[1]
  • The appointment scheduling market is projected to increase at a pace of 13.1% in 2026.[1]
  • The expected yearly growth rate of the native mobile app market for appointment scheduling software is 14.6%.[1]
  • The Asia Pacific area is expected to develop at the fastest rate, with a CAGR of 15.3%.[1]
  • In 2024, 360 million is the projected size of the world market for appointment scheduling software.[1]
  • 22% of online reservations are made on Facebook, and 36% are made on Instagram.[1]
  • 41% of booking services are discovered through social media, 29% directly, 25% via websites that recommend customers, and 44% via organic search.[1]
  • 46% of these appointments were scheduled by customers in 2019, while employees made 54%.[1]
  • Patients who have the opportunity to schedule, alter, or cancel appointments online are more inclined to pick such businesses, according to 68% of them.[1]
  • 82% of customers make appointment bookings on mobile devices, compared to 16% and 2% on PCs and tablets.[1]
  • 10% of dentist patients claim that scheduling appointments online cuts down on free time.[1]
  • 12% of dentist patients claim that online booking platforms do not permit inquiries from customers.[1]
  • The need for an internet connection for online reservations is seen as a drawback by 27% of patients.[1]
  • Through 2024, it is anticipated to expand at a compound yearly growth rate of 15.1%, reaching a market value of 360 million.[1]
  • Patients prefer to make appointments over the phone in 48% of cases.[1]
  • Online appointment scheduling is used by 42% of physicians and 54% of patients in France.[1]
  • Online appointment scheduling services are said to promote patients to maintain appointments with 72% of patients and 60% of healthcare professionals.[1]
  • The most crucial component of a salon’s website, according to 32% of salons and spas, is online booking.[1]
  • If spas don’t provide online booking or app booking, they risk losing 46% of appointments.[1]
  • In the United States, 35% of patients miss appointments despite email reminders.[1]
  • Children less than five years old were included in 35% of telehealth contacts in 2020.[1]
  • 69% of telehealth patients were treated at home during the early pandemic phase.[1]
  • 93% of telehealth patients in the U.S. in 2020 requested treatment for ailments other than covid19.[1]
  • 154% in the last week of march, there was an increase in telehealth visits.[1]
  • 51% of healthcare firms, according to data from VMware and MIT technology review insights released in 2020, are boosting their efforts in the patient experience, such as bolstering virtual care services.[2]
  • 70% of people would choose medical professionals who send emails or texts when it’s time for preventative or follow.[2]
  • Beyond the pandemic, a HealthGrades and Stax survey found that nearly 80% of people prefer a doctor who provides online scheduling.[2]
  • 64% of participants said they expected a better experience if three or more online services were available.[3]
  • Only 53% of providers provide self-scheduling tools, and many of them are merely online request forms that are not connected to provider workflows, despite the fact that 90% of patients, including baby boomers, told Salesforce they want access to them.[3]
  • According to Salesforce statistics, 45% of individuals between the ages of 18 and 29 do not have a primary care physician, which presents an opportunity for businesses to attract a new patient base.[3]
  • Just 23% of healthcare customers stated they entirely trust the industry’s technology to provide them the ability to control their treatment, while 71% of consumers feel responsible for maintaining their health.[3]
  • According to study findings, 89% of patients who were questioned had expressed hesitation about using this online service.[4]
  • 54% of healthcare organizations have websites where patients may request and schedule appointments.[5]
  • 77% of patients believe that being able to schedule, cancel, or alter appointments online is crucial.[5]
  • In order to improve the patient experience, 78.8% of healthcare professionals claim they have utilized patient portals.[5]
  • Digital self-scheduling is revolutionary for the healthcare sector, and 64% of U.S. patients are anticipated to make appointment bookings online.[6]
  • More than 60% of people in the globe actively used cell phones in 2016, and that percentage is anticipated to keep rising.[6]
  • The global internet penetration rate is now 57%, and it is anticipated to expand further over the next years, significantly driving this industry.[6]
  • For receptionists and information clerks, the median pay is the wage estimate at the 50th percentile, meaning that 50% of employees earn less than the median, and 50% of workers earn more than the median.[7]
  • 83% of customers, largely via travel and restaurant websites, are acquainted with online scheduling.[8]
  • When online appointment booking is accessible, providers who provide both see a 24% increase in calls.[8]
  • Among primary care and specialty doctors, over 80% of people choose a doctor who provides online scheduling.[8]
  • The significant majority of patients select the doctor who offers online scheduling when given the option between two doctors with comparable expertise, location, availability, and patient satisfaction ratings, 81% for primary care physicians and 77% for specialists.[8]
  • According to 32% of customers, phone conversations are the most annoying form of customer service.[9]
  • In the last 12 months, 33% of healthcare providers say their phone conversion rates have grown by 25% or more.[9]
  • Scaling conversation intelligence throughout the company has helped or will increase patient acquisition and retention for 41% of healthcare marketers.[9]
  • In comparison to other types of interaction, phone conversations have greater conversion rates and higher average order values, according to 45% of healthcare marketers.[9]
  • Over one bad customer service encounter, 65% of customers have severed their relationship with a business.[9]
  • Insights from inbound contacts and call experiences may uncover expensive blind spots in our company, according to 77% of healthcare marketers.[9]
  • 80% of clients believe that a business’s experiences are just as crucial as its goods and services.[9]
  • According to 81% of healthcare marketers, inbound calls and phone conversations are an important part of their digital business.[9]
  • Healthcare organizations are expected to spend 43% more on advertising globally in 2021.[9]
  • Over 60% of customers do searches before making an appointment in the majority of the main healthcare sectors.[9]
  • In 41 of 52 instances, 79% of those 3% of patients who didn’t schedule an appointment did so because of a protracted wait.[10]
  • About 30% of survey participants admitted to utilizing these techniques to schedule an appointment.[10]
  • About 53% of those who attempted to schedule an appointment preferred a particular identified physician, while 48% had no choice.[10]
  • 82% of respondents indicated a need was successful in scheduling an appointment and had visited a doctor by the time of the survey.[10]
  • Timeliness and the desire for a particular doctor were key factors in scheduling (55% and 43%, respectively).[10]
  • 52.2% of businesses spend at least 10 hours per week making and revising appointment schedules and responding to patient calls and emails.[11]
  • 80% of patients said they would switch providers based on convenience.[11]
  • 97% of patients anticipate being able to schedule appointments online.[12]
  • By the end of 2019, 66% of U.S. health systems are expected to provide consumers with appointment self-scheduling options, and 64% of patients would self-schedule their healthcare appointments online, according to an Accenture poll.[12]
  • Patient self-scheduling is currently used to schedule 50% of medical organizations’ telemedicine sessions.[12]
  • According to the Accenture survey, over 80% of patients indicated they thought it was crucial to be able to schedule, alter, or cancel appointments online.[12]
  • In less than four months, the percentage of self-scheduled appointments increased to 70% when a big dermatological clinic with many locations allowed its patients to plan routine appointments on their own.[12]
  • More than 60% of patients said they would switch doctors if they could get an appointment sooner.[12]
  • Patients think they are more inclined to choose a doctor who allows online scheduling changes and cancellations (68%).[13]
  • 94% of people said they would be more inclined to choose a different service provider if they allow online reservations.[13]
  • 72% of patients and 60% of healthcare professionals agree online appointment scheduling services enable patients to maintain appointments; however, a substantial proportion of individuals will simply disregard you.[13]
  • 54% of all appointments are scheduled by employees, whereas 46% of all appointments are made online by customers.[13]
  • A startling 80% of patients choose a doctor who provides online scheduling, while 67% of all customers prefer online booking.[13]

Also Read

How Useful is Patient Scheduling

One of the primary benefits of patient scheduling is its ability to reduce wait times for patients. By carefully arranging appointments based on factors such as appointment length, patient needs, and provider availability, healthcare providers can ensure that patients are seen in a timely manner. This not only helps to alleviate patient anxiety and frustration but also ensures that patients receive the care they need when they need it, potentially leading to better health outcomes.

In addition to reducing wait times, effective patient scheduling can also help to optimize provider schedules. By carefully coordinating appointment times and adjusting provider schedules based on patient demand, healthcare organizations can ensure that providers are able to see as many patients as possible in a given day. This not only maximizes the efficiency of the healthcare system but also allows providers to spend more time with each patient, improving the quality of care delivered.

Patient scheduling can also play a crucial role in improving patient satisfaction and overall patient experience. By offering patients the ability to schedule appointments at their convenience and providing them with timely reminders and updates, healthcare organizations can help to streamline the appointment process and ensure that patients have a positive experience when interacting with the healthcare system. This can go a long way in building patient trust and loyalty, leading to increased patient retention and positive word-of-mouth referrals.

Furthermore, patient scheduling is an essential tool for healthcare organizations to manage their resources effectively. By accurately predicting patient demand and allocating resources accordingly, healthcare providers can avoid overbooking or underutilization of staff and facilities, leading to a more cost-effective and sustainable healthcare system. This can ultimately benefit both patients and providers, ensuring that resources are used efficiently to provide the best possible care to patients.

Overall, patient scheduling may not be the most glamorous aspect of healthcare delivery, but its importance cannot be overstated. From reducing wait times and optimizing provider schedules to improving patient satisfaction and resource management, patient scheduling plays a crucial role in the effective and efficient delivery of healthcare services. As healthcare organizations continue to strive for better patient care and operational efficiency, it is clear that patient scheduling will remain a cornerstone of success in the healthcare industry.


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