PR CRM Statistics 2023
– Everything You Need to Know

Pr Crm Statistics 2023: Facts about Pr Crm outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Pr Crm, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Pr Crm Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

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On this page, you’ll learn about the following:

Top Pr Crm Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 90 Pr Crm Statistics on this page 🙂

Pr Crm “Latest” Statistics

  • The income of CRM enterprises climbed from little under $14 billion dollars in 2010 to around $69 billion in 2020, according to Statista based on a survey by Gartner.[1]
  • 72% of new business owners invest in both online and offline lead-generation marketing strategies, 45% of them invest in diversifying agency service offerings, and 34% invest in implementing new business practices.[2]
  • 12% more companies will employ CRM systems on a steady basis between now and 2028.[1]
  • The capacity to get fresh leads from social media accounts, which some of the finest CRMs currently offer, is just behind it at 24%.[1]
  • Manufacturing comes in at approximately 12%, followed by banking and financial services at about 9%, and then retail at about 8%.[1]
  • Between SAP and Oracle, while Microsoft and Adobe enter the scene only in 2017, with each never quite hitting the 5% mark.[1]
  • According to Statista’s data for the world, professional services account for close to 30% of the market for industry.[1]
  • According to the study’s findings, which were published by Statista, social media monitoring received 25% of the vote as the most desired new item for a CRM kit.[1]
  • According to the survey, in the USA in 2010, 85% of CRM users anticipated that one of the biggest advantages of a CRM would be enhanced customer experiences.[1]
  • According to statistics obtained by Statista from an in depth HubSpot research on inbound marketing, 23% of respondents cite manual data input as one of the major obstacles to utilizing a CRM for the first time or as a struggle while doing so on a regular basis.[1]
  • Less than 40% of the 1,275 participating organizations, according to CSO Insights, had end-user adoption rates more than 90%.[3]
  • The company’s consumer card use is 52% more than the industry average, and the average transaction cost is 30% higher.[3]
  • According to a poll, 43% of RIAs were considering purchasing CRM and performance reporting systems.[4]
  • As of August 2021, intercom was the most widely used mobile CRM SDK, with a 45% integration reach.[4]
  • At a CAGR of 20.9% during the forecast period, the market size of the global contact center software is projected to grow from $24.1 billion to $75.5 billion from 2020 to 2026.[4]
  • 55% of the US respondents indicated managing Salesforce or other CRM applications in 2021.[4]
  • According to January 2022 conversion, the value of the French CRM outsourcing market was around $3.39 billion in 2019, up 61% from the previous year.[4]
  • With a market share of 19.5% in 2020, Salesforce held the top position among vendors in the CRM apps market.[4]
  • In 2020, the CRM market generated $69 billion dollars in revenue, representing a 12.6% increase.[4]
  • In the first half of 2020, Salesforce’s market share of CRM software in china increased to 9%, surpassing that of its main competitors.[4]
  • Software Enterprise revenue is expected to grow 7.12% annually to reach a market volume of about $824.84 billion by 2026.[4]
  • According to survey respondents from North America and Europe in 2021, productivity software and industry specific apps would take up an average of 12% of their companies’ it budgets in 2022.[4]
  • The 2017-2022 Compound Annual Growth Rate (CAGR) for the analytics and business intelligence segment is expected to reach 3.3%.[4]
  • The largest segments of Oracle NetSuite CRM customers are in the United States (82.4%), followed by the United Kingdom (8.2%).[4]
  • According to 47% of customers surveyed by Capterra, utilizing a CRM system greatly increased customer retention and satisfaction.[5]
  • 33% believe that boosting income from current customers is a goal, while 69% say they want to convert additional contacts into customers.[5]
  • 74% of respondents said that CRM systems improve their access to client information, enabling them to provide more individualized service.[5]
  • When making a purchase, 79% of business buyers believe it’s essential to speak with a salesperson they see as a trustworthy counsel.[5]
  • In 2020, 80% of businesses said they will need to update their support technology, which might include giving their CRM system additional features and capabilities.[5]
  • It is estimated that 91% of the data in CRM systems is incomplete, old, or duplicated every year.[5]
  • According to LinkedIn’s state of sales study, 64% of businesses see CRM technology as having an effect or having a very large impact.[5]
  • According to industry estimates from Grandview Research, more than 91% of companies with 10 or more employees use a CRM to manage conversations with customers.[5]
  • Almost 68% of marketing executives claim that their business is increasingly competing on the basis of customer experience above all other factors.[5]
  • 40% of businesses don’t use a CRM at all, and about 22% of salespeople claim to be unaware of what one is.[5]
  • 72% of businesses claim that having access to superior client data is a benefit of utilizing a CRM.[5]
  • According to a recent analysis, 82% of the businesses polled claim to utilize the CRM systems for process automation and sales reporting.[5]
  • A whopping 92% of businesses say technology is essential to attaining their objectives of customer centricity and fostering deeper brand ties.[5]
  • CRM decision makers believe that utilizing social and mobile CRM increases their productivity by 14.6%.[5]
  • In the era of the customer experience, 47% of CRM users claim that the technology they employ has a significant influence on how satisfied the customers are.[5]
  • 77% of agents think their work is more strategic and data intensive than it was two years ago.[5]
  • According to research from Salesforce, CRM software may boost sales by up to 29%, sales forecasting accuracy up to 32%, and sales efficiency up to 39%.[5]
  • According to the HubSpot State of Marketing study, 75% of businesses say it’s becoming more crucial for their teams to complete more transactions, and 48% desire to boost the effectiveness of the sales funnels.[5]
  • The value of CRM technology is anticipated to reach $128.97 billion billion in 2028, reflecting a CAGR of 12.1% over the next seven years.[5]
  • According to research from Zendesk, 64% of consumers will start utilizing new channels for customer care in 2020, and they will want more uniform user interfaces across all platforms.[5]
  • According to a study by Zendesk, customized experiences increase brand loyalty, and 52% of devoted consumers would spend more money if it meant buying from their preferred businesses.[5]
  • 75% want to complete more transactions, 48% want to increase the effectiveness of the sales funnel, and 69% want to increase the number of contacts they turn into clients.[6]
  • In 2011, it was projected that a CRM’s return on investment was $5.60 out of every dollar spent on it.[6]
  • In reality, just 40% of CRM clients have an organizational adoption rate of above 90%, implying that most users of these systems are not fully using their potential.[6]
  • According to Statista, in May 2022, the median annual wage for a PR specialist in the United States specialist was about 62.8 thousand U.S. dollars.[7]
  • More than 1 in 4 journalists (28%) receive over 100 pitches per week – and most of these pitches are reported to be irrelevant.[7]
  • 59% of PR professionals believe that technology will be key in driving the transformation of the PR industry.[7]
  • 80% of customers are more inclined to buy from a business that provides a customized experience.[8]
  • According to, 22% of business owners say adopting new technology is the largest problem their organization faces.[8]
  • 17% of salespeople claim that CRM’s manual data input and lack of tool integration are big obstacles.[9]
  • CRM solutions are used by a third of salespeople for three to five hours per week, and by 24% for more than ten hours per week.[9]
  • According to CRM ROI data, using CRM may increase profit margins by more than 2% and dramatically increase revenue per salesperson.[9]
  • Companies using CRM software have reported accuracy on contacts data of 39%, accuracy on company data of 36%, and reporting abilities of 30%, in addition to being user friendly and simple to manage.[9]
  • Cloud CRM statistics show that only 12% of companies used cloud-based CRM in 2008, with that percentage skyrocketing to 87% by 2020 due to the efficiency and cost-effectiveness of CRM tools.[9]
  • CRM industry figures show that companies increased their mobile sales targets by 35% from 22%.[9]
  • Upselling may increase revenue by 39%, sales by 45%, and customer satisfaction and retention by 47%.[9]
  • Mobile CRM is rising by 11%, reaching $15 billion globally as consumers use their phones more and more.[9]
  • Only 18% adopt CRM within their first year of work, 65% of companies adopt CRM in the first five years, and only 10% after the 6th year and beyond, according to recent customer relationship management trends and statistics.[9]
  • Since 2018, when 59% of businesses utilized CRM software, the proportion of users has climbed, demonstrating how swiftly CRM has changed the industry.[9]
  • Using CRM will increase the sales team’s productivity by 34% and the conversion rates by 30%.[9]
  • When making a purchase, 45.9% of companies list the customer experience as one of their top objectives.[10]
  • 74% of companies claim that using effective sales tools is essential or very important for completing agreements.[10]
  • 84% of customers place equal importance on the customer experience and the item or service they purchase.[10]
  • According to a recent research, 53% of top performing salespeople have faith in their CRM data.[10]
  • According to a recent poll, 45.9% of organizations will place a high priority on customer experience during the next five years.[10]
  • By 2024, 50% of AI investments will have been quantified and connected to KPIs to calculate ROI.[10]
  • 84% of consumers claim that a company’s experiences are as significant to its goods and services.[10]
  • According to research, businesses that cooperate and share material with more than 75% of their employees saw a 41% increase in account growth.[10]
  • Buying when making a purchase, 45.9% of companies list the customer experience as one of their top concerns.[10]
  • Overall employment of advertising, promotions, and marketing managers is projected to grow 10% from 2021 to 2031, faster than the average for all occupations.[11]
  • In the future, according to 72% of CEOs, it will be critical to develop their staff members’ data skills and provide them access to a single source of truth.[12]
  • According to Salesforce, by 2023, around 79% of companies are likely to be using AI-powered automation to improve customer/prospect engagement.[12]
  • According to Zendesk, 75% of consumers think they’ll spend more money on items from a firm that provides a positive customer experience.[12]
  • According to joint research from Salesforce and Forbes, CX is on the top five list of priorities for 65% of all executives in the next three years, particularly after Covid.[12]
  • 82% of businesses that use CRM systems also use automation and sales reporting technologies.[12]
  • 61% of shoppers claim to favor online shops that provide augmented reality experiences.[12]
  • Approximately 67% of consumers now connect with companies on social media sites, and additional customer care channels like SMS and texting are starting to emerge.[12]
  • Grandview Research predicts around 91% of organizations with ten or more employees currently use CRM solutions to track and improve the customer journey.[12]
  • Salesforce currently holds around 19.5% of the market share for Customer Relationship Management tools.[12]
  • With a 15% conversion rate in 2020, email collecting forms were the most effective at converting visitors.[13]
  • 64% of SEO marketers call mobile optimization an effective investment.[13]
  • 47% of CRM users surveyed claimed their software had a big influence on customer satisfaction and 47% said it had a substantial impact on customer retention.[14]
  • 81% of CRM users utilize a variety of devices, including laptops, desktops, cellphones, and tablets, to access their CRM.[14]
  • Applications for customer relationship management may boost revenue by up to 29%, productivity by up to 34%, and sales forecast accuracy by 42%.[14]
  • 40% of salespeople still use informal methods like spreadsheets and email programs to store customer data.[14]
  • According to Cision’s State of the Media report, a whopping 92% of journalists prefer it.[14]

Also Read


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  8. tech –
  9. truelist –
  10. activecampaign –
  11. bls –
  12. cxtoday –
  13. hubspot –
  14. nutshell –

About Author & Editorial Staff

Steve Goldstein, founder of LLCBuddy, is a specialist in corporate formations, dedicated to guiding entrepreneurs and small business owners through the LLC process. LLCBuddy provides a wealth of streamlined resources such as guides, articles, and FAQs, making LLC establishment seamless. The diligent editorial staff makes sure content is accurate, up-to-date information on topics like state-specific requirements, registered agents, and compliance. Steve's enthusiasm for entrepreneurship makes LLCBuddy an essential and trustworthy resource for launching and running an LLC.

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