Remote Support Software Statistics 2025

In today’s ever-evolving digital business landscape, remote support software has become an indispensable tool for seamless operations and customer satisfaction. The statistics surrounding remote support software in 2025 offer a critical insight into how businesses can optimize their support strategies and stay competitive. Understanding these numbers is not just about keeping up with the trends; it is about foreseeing the shifts in user behavior, technological advancements, and market dynamics that shape the future of remote support solutions.

Key stakeholders, including IT managers, customer service leaders, and business strategists, find this data particularly valuable. These statistics provide a window into the performance, scalability, and user satisfaction levels associated with various remote support tools. For industries ranging from tech and telecommunications to healthcare and education, the performance metrics and adoption rates of remote support software directly influence operational efficiency and customer loyalty.

By delving into these statistics, decision-makers can harness the power of data-driven insights to refine their strategies, anticipate future needs, and invest in the right technologies. Armed with this knowledge, businesses can not only enhance their remote support capabilities but also create a more responsive and robust infrastructure that meets the evolving demands of the digital age.

Check our review: Best LLC Services, LegalZoom LLC Review, ZenBusiness Reviews, TailorBrands Reviews

Top Remote Support Software Statistics 2025

☰ Use “CTRL+F” to quickly find Remote Support Software facts. There are total 57 Remote Support Software Statistics on this page 🙂

It Services Market Overview

• The global IT services market size reached US$ 1,132.9 Billion in 2023. ^[?]
• The market is expected to reach US$ 2,183.1 Billion by 2032, exhibiting a CAGR of 7.56% during 2024-2032. ^[1]
• The United States IT Services Market size is estimated at USD 461.03 billion in 2025 and is expected to reach USD 630.76 billion by 2029, growing at a CAGR of 6.47% during the forecast period (2024-2029). ^[2]
• In 2023, the United States IT Services Market size was estimated at USD 431.20 billion. ^[2]
• The IT services market is expected to exhibit a CAGR of 4.1% by 2027, reaching USD 1,322,710 million. ^[13]
• North America dominated the IT services market in 2022, accounting for over 36% share of global revenue. ^[6]

Key Trends And Innovations

• In Q4 2023, global cloud infrastructure service spending grew by $12 billion compared to Q4 2022, bringing total spending to $73.7 billion. ^[1]
• In October 2023, IBM announced the next evolution of its managed detection and response service offerings with new AI technologies. ^[2]
• February 2024: Skyhigh Security launched the addition of managed & professional IT services to its Altitude Partner Program. ^[1]
• August 2023: Rackspace Technology partnered with Google Cloud to help accelerate VM migrations. ^[1]
• August 2023: HCLTech signed an agreement with TIBCO Solutions, a cloud software group. ^[1]
• In June 2023, Genpact revealed a new partnership with Walmart. ^[2]
• In March 2023, Virtusa Corporation announced a pivotal partnership in cloud migration. ^[2]

Check our llc formation guides: Florida LLC, California LLC, Texas LLC, New York LLC, New Jersey LLC, Georgia LLC

Digital Transformation And Cloud Adoption

• The digitization trend in the United States with Industry 4.0 has led to reshoring of IT services back to US shores. ^[2]
• 70% of organizations will use digital adoption platforms across the entire technology stack by 2025 to overcome insufficient application user experiences. ^[5]
• By 2023, IDC predicts that 80% of enterprises will switch to a cloud-based IT infrastructure twice as fast as they did before COVID-19. ^[12]
• The global digital transformation market size was estimated at USD 1.22 trillion in 2022 and is expected to grow at a CAGR of 9.7% from 2023 to 2030. ^[6]
• In 2022, global spending on technologies and services that enable digital transformation reached $2.3 trillion. ^[5]
• The global IT services market for digital transformation was valued at $998.99 billion in 2020 and forecasts an increase to $2,744.68 billion by 2026. ^[14]

Cybersecurity And Data Protection

• More than half (52%) of channel companies surveyed say they are experiencing a shortage of workers with cybersecurity skills. ^[7]
• The cybersecurity market is expected to grow as spending on cybersecurity services increased by 10% to over $60 billion in 2020. ^[12]
• 87% of businesses recognize the imperative of automation in customer experience strategies. ^[10]
• By 2023, 40% of people worldwide would be influenced by the Internet of Behaviors (IoB). ^[12]

Workforce And Remote Work Statistics

• By the end of 2022, it’s estimated that 25% of all job vacancies will be remote. ^[8]
• 64% of survey respondents agree that remote work has improved their productivity. ^[8]
• 90% of employees state their productivity working remotely is the same as it was in the office or has improved. ^[8]
• 44% of workers who can do their jobs from home agree that doing so has made it easier for them to meet deadlines. ^[8]
• 97% of remote workers would recommend remote work to their peers and would like to continue working remotely. ^[8]
• 91% of respondents agree that the flexible hours of remote work contribute to their level of happiness at work. ^[8]
• 84% of employees agree that being able to work remotely after the pandemic would improve their happiness. ^[8]

Customer Service And User Experience

• 68% of consumers say they are willing to pay more for products and services from a brand known to offer good customer service experiences. ^[9]
• For 86%, good customer service turns one-time clients into long-term brand champions. ^[9]
• 89% of consumers are more likely to make another purchase after a positive customer service experience. ^[9]
• 93% of customers are likely to make repeat purchases with companies who offer excellent customer service. ^[9]
• 78% of customers have backed out of a purchase due to a poor customer experience. ^[9]
• 90% of customers rate an “immediate” response as essential or very important when they have a customer service question. ^[9]

Software Adoption And Digital Tools

• The software adoption process follows 6 phases: awareness, interest, evaluation, trial, activation, and adoption. ^[4]
• In SaaS, retaining customers is as important as acquiring them and can be up to 25 times less expensive. ^[4]
• Digital transformation is reshaping the business world, with 91% of businesses embarking on digital initiatives. ^[5]
• Successful digital transformation is challenging as only 16% of organizations report success in their digital transformation efforts. ^[5]
• 10 Key Elements of Digital Adoption that help enable and support employees through digital transformations. ^[5]

Market Insights And Forecasts

• IMARC Group provides an analysis of key trends in each segment of the global IT services market report for 2024-2032. ^[1]
• The report covers the United States IT Services Market historical market size for years: 2019, 2020, 2021, 2022, and 2023. ^[2]
• The report also forecasts the United States IT Services Market size for years: 2025, 2026, 2027, 2028, and 2029. ^[2]
• In 2025, the United States IT Services Market size is expected to reach USD 461.03 billion. ^[2]
• The global IT services market is expected to reach USD 1,322,710 million by 2027. ^[13]

Industry Statistics

• The global IT services market size was valued at USD 1114.22 Billion in 2021 and is expected to reach USD 2554.76 Billion by 2030, growing at a CAGR of 5.8% during 2021-2030. ^[3]
• The United States IT Services Market size is estimated at USD 461.03 billion in 2025, and is expected to reach USD 630.76 billion by 2029, growing at a CAGR of 6.47% during the forecast period (2024-2029). ^[2]
• The IT Services Market size is estimated at USD 1.20 trillion in 2025, and is expected to reach USD 1.81 trillion by 2029, growing at a CAGR of 8.38% during the forecast period (2024-2029). ^[16]
• The USA IT Service Market Size – Industry Report on Share, Growth Trends & Forecasts Analysis (2024 – 2029). ^[2]
• In 2025, the IT Services Market size is expected to reach USD 1.20 trillion. ^[16]

Regional And Sectoral Insights

• The IT professional services market size will gain the most in China at $239 billion. ^[11]
• North America dominated the market in 2022, accounting for over 36% share of global revenue owing to technological advancements, digital transformation initiatives, and increasing reliance on technology across various industries. ^[6]
• The Asia Pacific IT professional services market is anticipated to witness significant growth at a CAGR of 11.0% over the forecast period. ^[15]
• In 2025, the North American region accounts for the largest market share in the IT Services Market. ^[16]
• The IT professional services market in China will grow at a CAGR of 11.6% during the forecast period. ^[15]
• The United States IT Services Market size is expected to reach USD 1.20 trillion by 2025. ^[16]

Also Read