Restaurant Management Software Statistics 2024

In a rapidly evolving industry, understanding the nuances and intricacies of restaurant management has never been more crucial. The statistics surrounding restaurant management software in 2024 provide a window into the ever-changing dynamics of the hospitality sector. These insights reveal trends, challenges, and opportunities that shape the present and future of restaurant operations. With technology advancing at breakneck speed, staying informed about the latest developments in restaurant management software is essential for maintaining a competitive edge.

For stakeholders ranging from restaurant owners and managers to investors and tech developers, the data we’ll explore is invaluable. Restaurant owners and managers can leverage this information to streamline operations, enhance customer experiences, and boost profitability. Investors can identify promising opportunities and assess the viability of their investments in the sector. Tech developers, on the other hand, can align their innovations with the needs and expectations of the industry. In essence, these statistics not only influence individual businesses but also have a ripple effect on the broader hospitality economy.

As we delve deeper into the specifics, it becomes clear that informed decision-making is the key to thriving in this fast-paced environment. The detailed analysis of restaurant management software in 2024 will serve as a guiding light for professionals navigating this complex landscape, ensuring that strategic choices are grounded in robust, data-driven insights. This article aims to equip you with the knowledge necessary to make informed decisions and stay ahead in the competitive arena of restaurant management.

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Top Restaurant Management Software Statistics 2024

☰ Use “CTRL+F” to quickly find Restaurant Management Software facts. There are total 54 Restaurant Management Software Statistics on this page 🙂

Importance Of Technology In Restaurants

• 52% of restaurateurs plan to invest in technology specifically looking for kitchen efficiency solutions in 2023. ^[?]
• 47% of restaurant operators believe technology and automation will help address labor shortages. ^[2]
• Over 80% of smartphone users have at least one restaurant-related app. ^[4]
• 79% of consumers agree that technology helps improve their restaurant experience. ^[8]
• 81% of independent restaurants still use a traditional legacy POS system. ^[10]
• 56% of restaurants use technology to manage some elements of their operation. ^[10]
• 76% of restaurants use a cloud-based POS system. ^[9]
• 54% of restaurateurs changed their POS system in the past year. ^[9]

Digital Ordering And Sales

• Digital sales comprised 15% of Burger King U.S. sales mix in 2023. ^[5]
• Popeyes U.S. recorded a digital sales mix of 25% last year. ^[5]
• Firehouse Subs’ digital sales mix reached 40% of system-wide sales. ^[5]
• Taco Bell achieved a record digital sales mix of 31%. ^[5]
• Wendys’ digital sales jumped 30% in 2023. ^[5]
• Chipotle’s total digital sales grew over 8% in 2023. ^[5]
• 31% of restaurants generate 50% or more of total sales through digital channels. ^[7]
• 22% of restaurants generate 25-50% of sales through digital channels. ^[7]

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Online Ordering Trends

• 95% of restaurants use at least one online ordering platform. ^[9]
• On average, most restaurants use three online ordering platforms. ^[9]
• 31% of US diners order from platforms like Uber Eats or DoorDash at least twice a week. ^[12]
• 70% of customers prefer ordering directly from a restaurant’s website. ^[12]
• Using third-party delivery services can increase restaurant sales by 10-20%. ^[12]
• 23% of diners want the option to pre-schedule pickup and delivery orders. ^[9]

Impact Of Covid-19

• The COVID-19 pandemic caused significant disruptions to the restaurant industry. ^[1]
• The pandemic accelerated the adoption of digital tools in restaurants. ^[3]
• 54% of Americans say they are cooking more now, and 51% plan to continue even after the pandemic. ^[3]
• Restaurant sales in the US grew significantly from $842.3 million in 2021 to $1,087 million in 2023. ^[14]

Financial Performance Metrics

• Gross profit margin (%) = [(Total Revenue – Cost of Goods Sold) / Total Revenue] x 100. ^[6]
• Net Profit Margin is calculated by subtracting all operating expenses, taxes, interest, and other expenses from the Total Revenue. ^[6]
• Labor cost percentage = (Total Revenue / Total Labor Costs) x 100. ^[6]
• Food Cost as a Percentage is calculated by dividing the total food cost by the total food sales (revenue). ^[6]
• Employee turnover rate = (Number of Separations / Average Number of Employees) x 100. ^[6]

Consumer Preferences And Behavior

• 85% of consumers read comments and reviews online before visiting a restaurant. ^[10]
• 43% of diners have tried a restaurant because of a post they saw on social media. ^[8]
• 46% of diners decide where to eat based on location. ^[9]
• 67% of diners rank quality of food as the most important factor when dining in. ^[9]

Revenue And Sales Growth

• The global food service market size was USD 2,395.03 billion in 2022 and is projected to grow to USD 5,423.59 billion by 2030. ^[11]
• Restaurant sales in the US are expected to reach $1.1 trillion in 2024. ^[14]
• The global online food delivery market is expected to reach $128.5 billion by 2027. ^[13]
• The average spend for dine-in orders in the US is $48. ^[9]
• Sales for online ordering have grown 300% faster than dine-in since 2014. ^[12]

Employee And Labor Management

• 97% of restaurants reported being short at least one position in 2023. ^[9]
• 34% of full-service restaurants are short on dishwashers, making it the most in-demand position. ^[9]
• 29% of operators say they have cross-trained or repurposed staff to keep labor costs low. ^[9]
• $3,646 is the average cost of training a new restaurant employee. ^[9]
• 110 days is the average employee tenure in the restaurant industry. ^[9]

Marketing And Customer Engagement

• 72% of operators have a website for their restaurant. ^[9]
• 81% of restaurateurs use Facebook to promote their business. ^[9]
• 67% of restaurants currently offer a loyalty program. ^[9]
• 53% of diners say email is their preferred way to hear from restaurants. ^[9]
• 58% of diners are influenced to open restaurant emails for coupons or promotions. ^[9]

Investment In Digital Tools

• 89% of restaurants report using some form of AI. ^[9]
• 65% of restaurateurs have automated inventory management. ^[9]
• 70% have automated payroll at their restaurant. ^[9]
• 37% of restaurateurs say the biggest barrier to automation is the high upfront cost. ^[9]

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