Salesforce Appexchange Apps Statistics 2024


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In the ever-evolving digital marketplace, the Salesforce AppExchange continues to be a pivotal platform, driving innovation and operational efficiency for businesses worldwide. As we venture into 2024, understanding the latest statistics from Salesforce AppExchange apps becomes essential for comprehending the broader business landscape. These figures not only reflect current trends but also predict future directions, providing invaluable insights into how enterprises can harness technology to maintain competitive advantage and achieve growth.

Key stakeholders in this ecosystem include businesses large and small, Salesforce partners, app developers, and industry analysts. For businesses, having a finger on the pulse of AppExchange statistics can guide investment decisions, optimize tech stacks, and streamline operations. Salesforce partners and app developers can leverage these insights to hone their solutions, addressing emerging market demands and enhancing user satisfaction. Industry analysts, meanwhile, can use this data to forecast trends and provide actionable intelligence to stakeholders across the sector.

Ultimately, the comprehensive appraisal of Salesforce AppExchange app statistics serves as a strategic compass in a rapidly evolving industry. It informs decision-making, guiding companies toward innovative solutions that can drive efficiencies and boost performance. By staying abreast of these key metrics, organizations can better navigate the complexities of the digital landscape, ensuring they remain resilient and competitive in the face of ongoing change.

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Top Salesforce Appexchange Apps Statistics 2024

☰ Use “CTRL+F” to quickly find Salesforce Appexchange Apps facts. There are total 73 Salesforce Appexchange Apps Statistics on this page 🙂

Adoption And Usage

  • Over 90% of Salesforce customers use AppExchange apps. [?]
  • The AppExchange supports over 7 million installs. [1]
  • As of 2023, Salesforce AppExchange is the world’s largest marketplace for business applications, with over 4,600 apps listed. [2]
  • Salesforce AppExchange is used by 91% of Salesforce customers. [10]
  • 71% of all Salesforce customers install the best apps from the AppExchange. [11]
  • 89% of Fortune 100 companies have installed at least one AppExchange Salesforce app. [11]
  • More than 95% of the Fortune 100 and 88% of Salesforce customers have installed at least one application from AppExchange. [7]
  • The platform lists over 5,000 apps. [16]
  • The AppExchange has flown past 7.5 million installs. [14]
  • The primary app categories include Sales (41%), IT & Administration (22%), Collaboration (10%), Marketing (9%), Customer Service (8%), and Finance (6%). [6]
  • 52.21% of apps on the AppExchange have reviews, while 47.79% remain unrated. [21]
  • The Salesforce app with the highest number of reviews is Docusign eSignature for Salesforce, with 4,639 reviews. [21]
  • Salesforce Labs leads with 492 apps on the AppExchange. [21]
  • The top three Salesforce app categories by business needs are Sales (23.44%), Productivity (16.20%), and IT & Administration (11.32%). [21]

Financials And Pricing

  • ISVforce licenses entitle Salesforce to a 15% share of your sales. [1]
  • OEM Embedded license entitles Salesforce to a 25% share of your sales. [1]
  • For businesses with revenue shares greater than $20 million, the OEM royalty rate is 15%, and for ISVforce, it is 10%. [1]
  • The Security Review costs $2,700 for the first year and $300 for subsequent years for paid apps. [1]
  • Monthly subscription app prices range between $5 and $25 per user, or between $50 and $100 per site license. [1]
  • LiveRamp Distribution costs $1,200 USD per company per year or $120 USD per company per month. [3]
  • Merkury’s pricing starts at $6,000 USD per million records per month. [3]
  • MetaRouter’s pricing starts at $1,000 USD per 10 Data Lake Objects per month. [3]
  • Coastal’s services start at $6,000 USD per month for one million records. [3]
  • AppExchange security review fee is $999 per attempt for paid apps. [4]
  • The annual AppExchange listing fee for paid apps is $150 USD per app. [4]

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Market Trends And Projections

  • The global CRM market could reach $129 billion by 2028. [5]
  • Investing in CRM technology brings an ROI of $30 for every dollar spent. [5]
  • 70% of salespeople consider CRM as very important to closing deals. [5]
  • 80% of businesses recognize that CRM tools have greater utility beyond supporting sales and customer service professionals. [5]
  • The CRM market is projected to reach $129 billion by 2028. [5]
  • The AI-enabled CRM market is expected to be worth $73 billion by 2023. [5]
  • The CRM industry is expected to reach $80 billion in revenue by the end of 2025. [17]
  • 91% of organizations with more than ten employees use CRM systems. [17]
  • The global CRM market is expected to grow 245% by 2028. [18]
  • The average CRM user adoption rate among sales reps is 73%. [18]
  • CRM usage has grown from 15% in 2010 to 97% in 2020. [18]
  • The average ROI of a CRM is $8.71 for every dollar spent. [18]

Customer Satisfaction And Impact

  • 74% of users said their CRM system gave them improved access to customer data. [19]
  • 47% of polled CRM users said their CRM had a significant impact on customer retention. [19]
  • 47% of CRM users cited a significant impact on customer satisfaction. [24]
  • 83% of business leaders reported that CRM software was either very effective or moderately effective at helping them achieve their marketing goals. [24]
  • Implementing a CRM can increase company sales by up to 29% and increase sales productivity by as much as 34%. [24]
  • CRM software can improve the accuracy of sales forecasting by 32% and enhance sales productivity by 39%. [24]
  • CRM software can reduce the sales cycle by up to 8-14%. [24]

Security And Compliance

  • The Security Review is compulsory for paid apps. [1]
  • Salesforce recommends avoiding associating more than 10,000 Opportunities to a single Account to prevent performance issues. [13]
  • The first mobile CRM was launched in 1999, and mobile CRM systems have become particularly important during the COVID-19 pandemic. [5]
  • 56.8% of employees use their personal technological devices at work. [12]

Partnerships And Integrations

  • Capgemini has been a top Global Strategic Partner for Salesforce for more than 14 years. [3]
  • A Salesforce Partner for 19+ years, Persistent delivers world-class CX fueled by Salesforce’s platforms and solutions. [3]
  • Salesforce and its ecosystem of partners will create 1 million jobs and generate $272 billion in GDP impact worldwide by 2018. [6]
  • AppExchange opens the door to over 1,500 certified experts with deep technical knowledge and industry-class expertise. [22]

Specific App Features And Use Cases

  • LiveRamp Distribution empowers brands to create personalized experiences by connecting and distributing audiences to over 500 platforms and partners. [3]
  • MetaRouter enables customer data collection, providing a full view of user activity and complete control over third-party identity resolution. [3]
  • The AppExchange provides over 5,000 pre-configured applications that can be integrated with existing Salesforce configurations. [7]
  • Salesforce introduced cloud-based CRM in 2007 with the launch of Force.com, a custom application platform. [9]

Industry Impact

  • The Salesforce ecosystem may generate revenue of $1.2 trillion and create 4.2 million new jobs worldwide between 2019 and 2024. [7]
  • The customer relationship management market is projected to grow from USD 101.41 billion in 2024 to USD 262.74 billion by 2032, at a CAGR of 12.6%. [23]
  • The cloud segment is anticipated to expand at a significant CAGR of 16.1% from 2023 to 2030. [24]

User Engagement And Productivity

  • Organizations using mobile business apps achieve a 74% increase in customer satisfaction due to faster response to requests and inquiries. [12]
  • Organizations using mobile business apps achieve a 77% boost in productivity and efficiency of frontline employees. [12]
  • Mobile CRM solutions are crucial, with 65% of sales reps achieving their quotas compared to only 22% from companies without a mobile strategy. [12]
  • CRM systems have shown to increase customer retention rates by 27% and improve customer relationships in 74% of businesses. [24]

Technological Advancements

  • AI can take traditional business process automation (BPA) to the next level, automating repeatable processes and operational workflows. [8]
  • The AI-enabled CRM market is expected to reach a value of $73 billion by 2023. [5]
  • IoT devices can send data on product defects directly to an organization’s CRM system. [5]
  • The integration of AI and automation with CRM was predicted to help grow revenues by $1.1 trillion by 2021. [24]

Market Analysis By Region

  • The North American regional market dominated the CRM market in 2022 with a market share of 43.6%. [20]
  • Europe’s CRM market was expected to hold a market share of around 25% in 2023. [20]
  • Asia Pacific is anticipated to rise as the fastest-developing regional market at a CAGR of 15.6% over the forecast period. [20]

Future Projections And Innovations

  • Salesforce will boost AppExchange revenues 5X over the next 5 years. [6]
  • The CRM market is expected to show an annual growth rate (CAGR) between 2024 and 2028 of 10.59%, projecting a 2028 market value of US$131.90 billion. [24]
  • CRM tools will integrate AI that aids more intensive customer data gathering. [15]

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Sources

  1. magicfuse – https://magicfuse.co/blog/the-ultimate-guide-to-appexchange-pricing-and-monetisation/
  2. synebo – https://www.synebo.io/blog/how-to-get-listed-on-salesforce-appexchange/
  3. salesforce – https://appexchange.salesforce.com/mktcollections/cloud-collections/customerdataplatform
  4. stackexchange – https://salesforce.stackexchange.com/questions/7766/do-i-have-to-pay-any-fees-to-salesforce-before-putting-my-paid-app-in-appexchang
  5. financesonline – https://financesonline.com/crm-software-trends/
  6. medium – https://medium.com/understanding-as-a-service-uaas/demystifying-the-numbers-behind-salesforce-com-s-appexchange-60b3cedbc01f
  7. arkasoftwares – https://www.arkasoftwares.com/blog/salesforce-appexchange-guide/
  8. cio – https://www.cio.com/article/1255983/customer-relationship-management-crm-trends.html
  9. salesforce – https://www.salesforce.com/resources/articles/future-of-crm/
  10. salesforce – https://www.salesforce.com/solutions/appexchange/faq/
  11. magicfuse – https://magicfuse.co/blog/best-salesforce-appexchange-apps/
  12. nomalys – https://www.nomalys.com/en/28-surprising-crm-statistics-about-adoption-features-benefits-and-mobility/
  13. idealistconsulting – https://idealistconsulting.com/blog/designing-salesforce-improve-performance-and-avoid-data-skew
  14. foundhq – https://www.foundhq.com/resources/what-is-the-salesforce-appexchange
  15. tiny – https://www.tiny.cloud/blog/crm-trends/
  16. saasguru – https://www.saasguru.co/what-is-appexchange-in-salesforce/
  17. bigcontacts – https://www.bigcontacts.com/blog/crm-trends/
  18. depositfix – https://www.depositfix.com/blog/crm-statistics
  19. nutshell – https://www.nutshell.com/blog/crm-stats
  20. grandviewresearch – https://www.grandviewresearch.com/industry-analysis/customer-relationship-management-crm-market
  21. sfapps – https://www.sfapps.info/salesforce-apps-stats-2024/
  22. cyntexa – https://cyntexa.com/blog/salesforce-appexchange-solutions/
  23. fortunebusinessinsights – https://www.fortunebusinessinsights.com/customer-relationship-management-crm-market-103418
  24. wpforms – https://wpforms.com/crm-statistics/

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