In the rapidly evolving landscape of digital communication, the VoIP (Voice over Internet Protocol) industry stands as a cornerstone for businesses across the globe. As we approach 2024, understanding the current statistics of VoIP providers becomes paramount. These statistics are not mere numbers; they reflect the shifting dynamics, technological advancements, and emerging opportunities within the sector. For businesses, comprehending these trends is crucial for staying competitive and capitalizing on new growth avenues.
Key stakeholders, including telecommunication companies, IT professionals, business strategists, and investors, will find this data indispensably valuable. For telecommunication firms, it offers insights into market positioning and innovation trends. IT professionals gain a clearer picture of integration possibilities and potential challenges, while business strategists can leverage the data to sculpt informed strategies, ensuring their services resonate with the evolving market demands. Investors, always on the lookout for lucrative ventures, can discern promising investment opportunities within this vibrant field through these statistics.
By delving into the detailed statistics of VoIP providers for 2024, businesses and stakeholders alike can make informed, strategic decisions that align with the industry’s trajectory. This data not only sheds light on the present landscape but also propels informed forecasting, enabling stakeholders to navigate the future of digital communication with confidence and precision.
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Top Voip Providers Statistics 2024
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Usage And Adoption
- The majority of workers use digital communication tools for up to 20 hours a week [?]
- With work from home increasing to 58% of the workforce (92 million workers), digital communication has become a focal point of workplace communication and productivity. [1]
- The survey also found that 28% of all respondents report using a voice-over-internet-protocol (VoIP) phone system. [1]
- While half of the respondents worked in a hybrid environment, 27% worked remotely and 20% on-site. [1]
- Workers are spending an average of 20 hours a week using digital communication tools. [1]
- Digital communication makes 58% of workers feel like they need to be available more often. [1]
- Google Meet and Zoom ranked highest for video calls, being used by 40% and 46% of respondents, respectively. [1]
- VoIP systems were used by over a quarter of total respondents, with 37% of remote workers using them, 23% of on-site workers, and 24% of hybrid workers. [1]
- For on-site workers, the mobile phone was the most effective method of communication for 38% of respondents, followed by landline (22%) and Zoom (21%). [1]
- For people working remotely, Zoom was the most effective method for 22% of respondents, as well as Google Chat (also 22%). [1]
- Hybrid workers followed a similar trend: 31% ranked Zoom as the most effective and 23% ranked Google Meet as the most effective. [1]
- Most people turn to tools beyond the standard phone to communicate at work, with 14% of respondents using VoIP when they didn’t prior to the pandemic. [1]
- It may seem obvious that more people began using Zoom (24% of respondents), but mobile phones also saw a spike in use by 20% after March 1, 2020. [1]
- Over 40% of workers feel more connected to their team since Covid-19 [1]
- While Covid-19 changed the way offices and teams communicate, it didn’t necessarily lead to workers feeling less connected across the board. [1]
- A total of 45% of workers who took the survey actually felt more connected to their team after Covid-19 (43% of on-site, 52% remote, and 46% hybrid workers). [1]
- Remote workers were the most likely to report feeling less connected (34%) while the numbers were lower for on-site workers (27%) and hybrid workers (20%). [1]
- Of these respondents, on-site workers were the most likely to report no change (28%). [1]
- The highest percentage of respondents (16%) said they spend 21 to 25 hours per week on digital communication platforms. [1]
- Fifteen percent spent 16 to 20 hours, 14% spent 11 to 15 hours and 12% spent six to 10 hours. [1]
- There was a sharp decrease when the numbers reached 31 to 35 hours: only 5% said they spent this much time on digital communication tools. [1]
- Digital communication tools took up the use of more than a 40-hour workweek for 2% of respondents. [1]
- Nearly 25% of workers said that they always feel pressured to stay connected to their peers, while 35% said they often feel pressure. [1]
- Seven percent said they rarely felt pressure while 10% said they never do. [1]
- Our survey showed that 60% of respondents said that digital communication increased feelings of burnout. [1]
- Nearly 70% of remote workers said they experienced burnout from digital communication. [1]
- Hybrid and on-site workers were less likely to experience burnout as a result of digital communication: 56% and 49% respectively. [1]
- Only 11% of workers report that ineffective communication does not have any effect on them. [1]
- Nearly 50% of respondents reported that ineffective communication impacted job satisfaction while 42% said it affected stress levels. [1]
- For over 40% of workers, poor communication reduces trust both in leadership and in their team. [1]
- Remote workers were more affected, with 54% reporting poor communication impacts trust in leadership and 52% reporting it impacts trust in the team. [1]
- For on-site workers, poor communication did not impact trust to the same extent, though it still had a big impact: 43% reported trust in leadership was impacted and 38% said trust in their team was affected. [1]
- Job satisfaction is another big area that is affected by communication: 48% said they were impacted. [1]
- For 46% of respondents, seeing messages ignored for long periods of time led to stress in the workplace. [1]
- The notification that their manager is typing a message caused stress for 45% of respondents. [1]
- Many other aspects of digital communication led to stress as well: crafting digital responses with the right tone of voice (42%), deciphering the tone behind digital messages (38%), last-minute video calls from leadership (36%), and turning off your camera when on video calls (35%). [1]
- Email is the most popular tool, with 18% of total respondents marking it as their preference (25% of remote workers and 10% of on-site workers). [1]
- Video calls were the next popular choice (17%) followed by direct messages (16%). [1]
- For on-site workers, in-person conversations were by far the most preferred method of communication, with 34% of respondents saying it’s their preference. [1]
- Preferences were the same across gender, though varied considerably when it came to video calls: 22% of male respondents preferred video while 12% of females preferred video. [1]
- Age played a role in preference of communication methods: 40% of respondents between 59 and 77 preferred in-person conversation while that was only true for 17% of people ages 18 to 26 and 16% of people ages 27 to 42. [1]
- More than half (56%) of respondents use video for their communication and 55% use audio. [1]
- Emojis and GIFs are still relatively common forms of communication: 42% and 34% respectively. [1]
- Female respondents preferred personalized greetings more than male respondents: 47% compared with 40%. [1]
- Male respondents preferred audio more than female respondents: 63% compared with 50%. [1]
- Respondents of ages 43 to 58 had the highest preference for GIFs: 42% compared with 31% of respondents between the ages of 18 and 26. [1]
- Respondents between 18 and 26 years old were the most likely to prefer video (69%). [1]
- Preference for video declined with age: 60% of respondents between the ages of 27 and 42, 50% of people between 43 and 58 years old and only 23% of people surveyed between the ages of 59 and 77. [1]
- Forbes Advisor found the total number of people working from home in each state in 2023. [1]
- Between 20% and 24.2% of people work from home in the 11 states with the largest work-from-home workforce. [1]
- Washington has the highest percentage of people who work from home at 24.2% of the workforce working at home, followed by Maryland (24%) and Colorado (23.7%). [1]
- Massachusetts was the next state with the highest percentage of people working from home (23.7%), followed by Oregon (22.7%), Virginia (22.3%) and New Jersey (22.1%). [1]
- Of the 1.2 million workers, only 6.3% (76,556) of people work from home. [1]
- While much has changed in the world of digital communication since Covid-19, there have also been constants. [1]
Cost And Efficiency
- Using .100 Mbps of symmetrical bandwidth (which is just a little overkill), you could talk 16 hours in a day and only use 21 GB per month. [2]
- As far as bandwidth, a .256 Mbps by .256 Mbps connection far exceeds the requirements for normal VoIP. [2]
- For example, if you video called for 1 hour, you would use an estimated .2 GB of data. [2]
- If you video called for 8 hours a day, you would need an estimated 48 GB of data per month. [2]
- Bandwidth would also need to increase to 1.5 Mbps Down and 1.5 Mbps Up. [2]
- For HD video calls: 1.5 Mbps download / 1.5 Mbps upload [2]
- $183.7 billion expected size of mobile VoIP Market by 2027 (Business Wire, 2020) [3]
- $194.5 billion projected global VOIP revenue by 2024 (Persistence Market Research, 2018) [3]
- $14.1 billion total revenue of VOIP industry in the US in 2020 (IBISWorld, 2020) [3]
- -1.9% the average annual growth rate of VOIP businesses in the US from 2015-2020(IBISWorld, 2020) [3]
- 28,597 workers employed by the VOIP industry in the US, 2019(IBISWorld, 2020) [3]
- 21.5% CAGR of the global mobile VoIP market from 2020 to 2027. [3]
- The global VoIP phone system market share is projected to grow at a CAGR of 3.1% between 2019 and 2024. [3]
- $109.5 billion Android OS share of mobile VOIP market (Business Wire, 2020) [3]
- 17% the growth rate of computer-to-phone VOIP services from 2019-2025, the highest among VOIP services(WisdomPlexus, 2019) [3]
- $80 billion projected revenue of Managed IP PBX in 2024, the highest share among global VOIP services(Persistence Market Research, 2018) [3]
- 15.3% CAGR of Managed IP PBX service segment by 2024(Persistence Market Research, 2018) [3]
- $124 billion projected revenue from long-distance VOIP through 2024(Persistence Market Research, 2018) [3]
- Experts predict that the fastest growing VoIP segment from 2014 to 2019 is phone-to-phone services. [3]
- Growth attributed to positive government policies and cost-efficiency of VOIP(WisdomPlexus, 2019) [3]
- 25 operators who have launched 5G service, expected to double by 2020. [3]
- The Asia Pacific is primed to be the biggest VoIP services market with projected revenue of $100 billion by the end of 2024. [3]
- 14% projected CAGR of the VOIP market in the Asia Pacific by 2024(Persistence Market Research, 2018) [3]
- 34 million VOIP users in the US, the highest in the world. [3]
- 22 million VOIP users in France, third highest in the world after the US and Japan(Point Topic, 2013) [3]
- Computer-to-phone VoIP services will experience their highest market growth between 2017 and 2024. [3]
- 3 the average number of VOIP phone menu call options(Telzio, 2014) [3]
- 89% phone menus allow callers to enter an extension (Telzio, 2014) [3]
- 90 seconds average time callers hold before hanging up phones(Telzio, 2014) [3]
- 90% of IT leaders will cease purchasing on-premise communication tools by the end of 2021. [3]
- The United States VoIP residential telephone lines have increased from 28 million in 2010 to 76.6 million in 2018. [3]
- Consequently, business phone lines also expanded from 6.2 million to 41.6 million during the same period. [3]
- 55% of businesses now use a mix of hybrid and legacy on-premise phone service solutions. [3]
- 40% local call savings made by small businesses that switched to VoIP phone service (Tech.co, 2015) [3]
- 90% international cost savings made by small businesses that switched to VOIP phones service(Tech.co, 2015) [3]
- 90% reduction in startup cost for small businesses that use VOIP(Tech.co, 2015) [3]
- 30% reduction in teleconferencing expenses by integrating voice and online conferencing capabilities (Harbor Networks) [3]
- $1,200 savings per month by businesses with 30 users using a new VOIP system (Harbor Networks) [3]
- $1,727 business savings per month on mobile and long-distance calls using softphonescalls over VOIP using a computer (Harbor Networks) [3]
- Businesses can save up to 75% on communication if they opt for VoIP. [3]
- Having a VoIP system can help you save an average of 32 call minutes per day. [3]
- VoIP makes it easy to accommodate calls anywhere, allowing companies to increase productivity by up to 20%. [3]
- 69% of employees use internet-based voice service, including VoIP tools or unified communications platforms. [3]
- 68% average small business savings from bundling their uses into VOIP usage-based plan (RingCentral, 2020) [3]
- Experts forecast that by 2025, AI with chatbots will drive 95% of customer interactions. [3]
- As of 2018, 72 operators have tested the service, and by the end of 2019, 25 operations will have already launched the service. [3]
- The top VoIP features that improve productivity for small businesses are Find Me/Follow Me (77%), conference calling (65%), and mobile IP PBX (58%). [3]
- VoIP has helped small businesses improve the handling of phone calls (67%), boost the management of messages (63%), and perform work remotely (57%). [3]
- Unified communications still have a significant or moderate value for 88% of employees. [3]
- Cloud-hosted VoIP business phone service system that offers mobile, flexible solutions for anywhere, 24/7 access. [3]
- Roughly 46% of illegally made calls across the world involve VoIP technology. [3]
- Toll fraud is estimated to cost shoppers a total of $28 billion, according to recent data. [3]
- 38% of small businesses have no established protocols for dealing with cybersecurity threats. [3]
- So much so that 61% of their hours are allocated to face-to-face interactions and only 15% for calls. [3]
- 61% of millennials believe that texting is the best way to get in touch with a business or brand. [3]
- 75% of millennials do not like making or taking phone calls because of its time-consuming nature. [3]
- 92% of customers would use a knowledge base for self-service support, if available. [3]
- 85% of participants in online meetings encounter issues in using the software(Cisco, 2007) [3]
- The COVID-19 pandemic has greatly affected everyday life, not the least of which is the workforce’s sudden switch to remote work arrangements. [3]
- In India, there was a spike in the usage of VoIP chat applicationsfrom 3.45 hours per week to 5.22 hours per weekin the first phase of the country’s nationwide lockdown. [3]
- In April 2020, Webex supported 25 billion meeting minutes and half a billion meeting participants. [3]
- In March 2020, Microsoft Teams saw a 500% increase in calls, meetings, and conferences. [3]
- Market Growth: The VoIP market is projected to grow significantly, with expected sizes of $183.7 billion for the mobile VoIP market by 2027 and $194.5 billion in global revenue by 2024. [3]
- Usage Increase: VoIP usage is rising, with projections indicating 204.8 billion corporate VoIP subscribers worldwide in 2020 and a 90% cessation of on-premise communication tools by IT leaders by 2021. [3]
- Cost Savings: VoIP systems offer substantial cost savings, with small businesses seeing up to 40% savings on local calls and 90% on international calls, and businesses saving up to $1,727 per month on mobile and long-distance calls. [3]
- Technological Advancements: The rise of 5G and AI, including chatbots driving 95% of customer interactions by 2025, are key drivers for VoIP’s future growth and integration. [3]
- Challenges: Security remains a significant challenge, with 46% of illegal calls involving VoIP technology and 38% of small businesses lacking cybersecurity protocols. [3]
- Impact of COVID-19: The pandemic has accelerated VoIP adoption, with a notable increase in remote work and reliance on VoIP tools for team collaboration, as seen in the rise of Webex and Microsoft Teams usage. [3]
- By 2025, AI-driven chatbots are forecasted to handle 95% of customer interactions. [3]
- Approximately 46% of illegal calls involve VoIP technology, and 38% of small businesses lack established cybersecurity protocols. [3]
- The COVID-19 pandemic has accelerated the adoption of VoIP systems as businesses shifted to remote work. [3]
- Popular VoIP software options for businesses include RingCentral, Slack, 88 VoIP Phone Service, Lifesize, and Skype. [3]
- Global Mobile VoIP Industry (2020 to 2027) Market Trajectory & Analytics ResearchAndMarkets.com. [3]
- Global VoIP Market 2019 by Company, Regions, Type and Application, Forecast to 2024. [3]
- 12 VoIP Trends for 2024: Latest Predictions To Watch Out For [3]
- The VoIP services market is expected to be valued at $194.5 billion by 2024. [4]
- Cloud, hosted, and SaaS market revenues increased from $492.2 million in 2019 to $810.0 million in 2020. [4]
- Small and medium businesses (SMBs) are projected to exhibit an accelerated growth of over 15% in the VoIP market by 2025. [4]
- 36% of software buyers go with VoIP than any other type of voice service. [4]
- Companies mainly invest in phone (87%), email (77%), and text messaging (72%) technologies to streamline communication with customers. [4]
- The top business tasks improved by VoIP systems are the handling of phone calls (67%), management of messages (63%), and performing remote work (57%). [4]
- Find Me/Follow Me (aka call forwarding): 77%Conference calling
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Sources
- forbes – https://www.forbes.com/advisor/business/digital-communication-workplace/
- gobrolly – https://gobrolly.com/data-bandwidth-voice-internet-protocol-voip/
- financesonline – https://financesonline.com/voip-statistics/
- novocall – https://novocall.co/blog/voip-statistics/