Bot Platforms Statistics


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Bot Platforms Statistics 2023: Facts about Bot Platforms outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Bot Platforms, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

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Top Bot Platforms Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 57 Bot Platforms Statistics on this page 🙂

Bot Platforms “Latest” Statistics

  • 40% of millennials interact with bots every day according to Mobile Marketer.[1]
  • According to eMarketer, 67% of U.S millennial internet users would utilize a chatbot to buy a product or service from a company.[1]
  • 58% of applicants felt at ease communicating with AI and recruiting chatbots.[1]
  • 84% of individuals who engaged with the chatbot from GRT Hotels & Resorts volunteered their contact information, and 40% of them expressed interest in making a reservation.[1]
  • Over a 10 period, interest in chatbots has increased 4 times, according to Google trends.[1]
  • Consumers weren’t sure whether a chatbot or a human person handled their most recent customer service transaction, according to 27% of customers according to data acquired by PwC.[1]
  • According to the Aspect Customer Experience Index, 86% of consumers anticipate that chatbots will always provide a mechanism to contact a real representative.[1]
  • According to Accenture Digital, 57% of companies say that chatbots provide significant returns on little investments.[1]
  • 54% of respondents said they would still prefer a human person according to Usabilla.[1]
  • 65% of consumers seem not to trust chatbots and believe that they do not completely comprehend their problem.[1]
  • 37% of users said they’d rather communicate with a chatbot while making trip arrangements or weighing their alternatives.[1]
  • Technology review at MIT businesses anticipates using chatbots to provide more individualized customer service, according to 64% of respondents.[1]
  • According to Uberall, 38% of customers believe firms should utilize chatbots for promotions, offers, and coupons.[1]
  • Positive comments from clients 80% of customers that interact with chatbots say they had a good customer experience.[1]
  • 50% of major businesses, or those polled by organizations like Accenture & Gartner, are thinking about increasing their investment in chatbots.[1]
  • 43% of U.S. users of digital banking prefer to utilize a live chat or chatbot.[1]
  • 33% of customers said they would book a hotel or restaurant using a chatbot.[1]
  • In handling all of their business and work travel plans, two-thirds of those questioned whether a chatbot is useful responded with helpful (40%) and extremely useful (26%).[1]
  • According to Uberall, 71% of customers expressed interest in interacting with chatbots and just 29% said they have absolutely no interest.[1]
  • The use of chatbots as a brand communication channel has surged by a staggering 92% since 2019, according to Drift’s 2020 State of Conversational Marketing report.[2]
  • According to the most recent Comm100 statistics, chatbots were able to complete 68.9% of chats in 2019 minutes on average.[2]
  • Gartner forecasted in 2019 that AI, which includes chatbots, will manage 15% of all interactions worldwide.[2]
  • 45.9% of customers already anticipate an instant answer from chatbots when they ask a question.[2]
  • Around the world, 25% of travel and hospitality businesses utilize chatbots to allow customers to make general questions or finalize reservations.[3]
  • Instead of waiting for human employees to respond to their inquiries, 62% of customers say they would prefer to utilize a customer support bot.[3]
  • When seeking solutions to straightforward queries, 74% of internet users prefer utilizing chatbots.[3]
  • 17% of firms seek to use chatbots to accomplish their marketing and lead generation objectives.[3]
  • 57% of CEOs said that chatbots provide a substantial return on investment with little work.[3]
  • Users like interacting with problem-solving chatbots 48% more than chatbots with personalities.[3]
  • AI chatbots allow 64% of customer support representatives to spend the majority of their time resolving complex problems.[3]
  • Millennials in the U.S .are 67% more likely to make purchases from companies that embrace chatbots.[3]
  • By 2021, it is anticipated that over 50% of corporate organizations would spend more money developing chatbots than mobile apps.[3]
  • Salesforce as long as they get the customer support services they need, 40% of website visitors don’t mind whether they are assisted by a bot or a human person.[3]
  • According to Insider Intelligence, consumer retail spending through chatbots would increase to $142 billion by 2024 from only $2.8 billion in 2019.[4]
  • According to Business Insider, the adoption of chatbots may save the healthcare banking and retail sectors 11 billion annually by 2023, and up to 73% of administrative work in the healthcare industry might be automated by AI.[4]
  • Virtual agents are preferred by around 40% of internet users globally, and as more sectors, such as retail and healthcare, adopt digital technology, chatbots are anticipated to gain appeal in the future.[4]
  • According to Chatbots Magazine, installing a conversational chatbot may help businesses save their customer care expenses by up to 30%.[5]
  • According to research by Chatbots Magazine, 67% of U.S. millennials claimed they were inclined to use a chatbot to buy goods and services from firms.[5]
  • Chatbots are anticipated to be used by 53% of service businesses during the next 18 months, a 136% growth rate that portends a significant role for the technology in the near future.[6]
  • Compared to 50% of agents without AI chatbots, 64% of agents with them are able to spend the majority of their time tackling challenging issues.[6]
  • In the next five years, chatbots, according to 77% of consumers, will change how they expect businesses to operate.[6]
  • According to the State of the Connected Customer, just 14% of users would choose the form if given the option between an online form and a chatbot for assistance.[6]
  • Welcoming clients when they call for new technology like chatbots and voice help, according to 58% of consumers, have altered their expectations of businesses.[6]

Bot Platforms “Other” Statistics

  • 40% of customers don’t mind if an AI tool or a person helps them as long as their query is solved.[1]
  • An end-to-end resolution has increased by 260%% since 2017 when just 20% of conversations could be completed without an agent’s assistance.[2]
  • 35% of corporate executives said that using virtual agents has made it simpler to conclude agreements.[3]
  • Over the next three years, voice assistants will displace 70% of customer trips to physical stores or banks.[3]
  • 74% of millennials said that if a firm answers their social media questions, it increases their opinion of the brand.[3]
  • Instant answers to queries are crucial, according to 82% of customers, when contacting companies.[3]
  • Accenture 90% of companies claim that the response time for complaints has significantly improved.[3]
  • 55% of customers are eager to communicate with a company through messaging applications.[3]
  • According to Business Insider, Facebook Messenger conversations between businesses and consumers have a 30% higher ROI than retargeting advertisements.[3]
  • When a company doesn’t answer its inquiries right away, 29% of consumers leave the line.[3]
  • Asking for music is the most common voice search on smart speakers, followed by the weather forecast (64%), amusing inquiries (53%), internet searches (47%), news (46%), and directions (34%).[3]
  • By 2023, artificial intelligence might automate up to 73% of administrative operations in the healthcare industry.[3]
  • Only 38% of customers really prefer to speak with a person when they interact with a company.[6]
  • According to the state of service study, 80% of service decision-makers think that using AI with people rather than in lieu of them yields the best results.[6]

Also Read

How Useful is Bot Platforms

One of the key advantages of bot platforms is their ability to provide round-the-clock customer service. With bots, businesses can ensure that they are always available to address customer queries, even outside of conventional working hours. This helps to improve customer satisfaction and maintain a positive reputation. Additionally, bots can handle multiple customer inquiries simultaneously, allowing businesses to streamline their customer support processes and reduce waiting times for customers.

Another benefit of bot platforms is their scalability. Unlike human customer service agents, bots can handle an unlimited number of inquiries without experiencing fatigue or burnout. This flexibility allows businesses to efficiently manage high volumes of customer inquiries during peak times, such as product launches or sales events. By leveraging bot platforms, businesses can ensure that they can quickly adapt to changing demand without compromising the quality of service.

Furthermore, bot platforms are a cost-effective solution for businesses looking to improve their customer service operations. Unlike hiring and training human customer service agents, implementing a bot platform requires a one-time investment in the software and development. Once the bot is set up, businesses can benefit from reduced operational costs, improved efficiency, and increased customer satisfaction. This makes bot platforms an attractive option for businesses looking to enhance their customer service capabilities without breaking the bank.

However, despite their many advantages, bot platforms also have limitations that can hinder their effectiveness. One of the biggest drawbacks of bot platforms is their lack of contextual understanding and empathy. While bots are incredibly adept at handling routine inquiries and providing predefined responses, they often struggle to interpret nuanced language or complex queries. This can lead to frustration for users who expect personalized and human-like interactions from customer service representatives.

Additionally, bot platforms are only as good as the data and programming that they are built on. If the underlying information is outdated or inaccurate, bots may provide users with incorrect or irrelevant information. This can damage the reputation of a business and erode customer trust. To ensure the effectiveness of bot platforms, businesses must invest in ongoing training and monitoring to continuously improve the accuracy and relevance of their bots’ responses.

In conclusion, while bot platforms offer numerous benefits in terms of improved efficiency, scalability, and cost-effectiveness, businesses must also be aware of the limitations and challenges associated with implementing these automated systems. By understanding the role that bot platforms play in enhancing customer service operations and taking steps to address their shortcomings, businesses can leverage these tools to provide exceptional customer experiences and gain a competitive edge in today’s fast-paced marketplace.

Reference


  1. aimultiple – https://research.aimultiple.com/chatbot-stats/
  2. startupbonsai – https://startupbonsai.com/chatbot-statistics/
  3. chatbot – https://www.chatbot.com/blog/chatbot-statistics/
  4. insiderintelligence – https://www.insiderintelligence.com/insights/chatbot-market-stats-trends/
  5. revechat – https://www.revechat.com/blog/chatbots-trends-stats/
  6. salesforce – https://www.salesforce.com/blog/chatbot-statistics/

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