SaaS Operations Management Statistics 2023
– Everything You Need to Know

Saas Operations Management Statistics 2023: Facts about Saas Operations Management are important because they give you more context about what’s going on in the World in terms of Saas Operations Management.

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Top Saas Operations Management Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 78 Saas Operations Management Statistics on this page 🙂

Saas Operations Management “Latest” Statistics

  • According to Gartner, 10% of all IT operations management software sales in 2014 were delivered through the SaaS delivery model.[1]
  • In 2014, ITOM SaaS suppliers grew by more than 50% compared to the overall ITOM software market, which only grew by 7%.[1]
  • With 72% of respondents saying it is significant, big data is the second most crucial technology for company success.[2]
  • 38% of company owners believe that SaaS is essential to their success.[2]
  • The IT security industry’s next highest yearly growth estimates are in the areas of data security (17.5% growth), infrastructure protection (16.8% growth), and identity access management (15.6% growth).[2]
  • Over 29.5% of the SaaS market share was held by Salesforce and Microsoft in 2017, but just 18% in 2021.[2]
  • With a 19.4% share of all businesses, marketplace startups were the second most popular startup model in Brazil.[2]
  • According to Gartner’s predictions, yearly SaaS spending will increase by 19%, meaning businesses and often line of business managers will continue to use additional solutions.[3]
  • 48% of respondents said that their team spent too much time manually maintaining and deploying applications.[3]
  • According to research from Productiv, 56% of workplace applications aren’t managed.[3]
  • According to research from Rroductiv, just 45% of consumers are typically engaged across all applications.[3]
  • 97% of decision-makers are unaware of a variety of information, including the SaaS applications that their workers use, how much those apps are costing the business if they are compliant, and a number of other details.[3]
  • 254 applications make up the typical SaaS portfolio.[3]
  • Spending on SaaS is anticipated to rise by 19%.[3]
  • 68% of IT executives said that SaaS management had a somewhat or very negative influence on routine IT operations.[3]
  • 49% of employees said they’d consider quitting their jobs if they weren’t happy with the technology they had access to at work.[3]
  • 97% of IT executives lack comprehensive knowledge of how workers utilize applications.[3]
  • According to research, 22% of employees quit their jobs to further their careers, a percentage that has climbed by 17% since.[4]
  • 13% indicated their normal contracts were month to month, while 11% said their typical contracts were three years or more in duration.[4]
  • Miscommunications on project goals, according to 31% of businesses, are the main cause of initiatives failing.[4]
  • 59% of American employees claim that communication is their largest barrier in the workplace.[4]
  • 32 agileness and scalability, according to 70% of CIOs, are two of the main reasons for employing SaaS services.[4]
  • 73% of businesses predict that almost all of their applications will be SaaS-based.[4]
  • 44% of SaaS providers provide a free trial.[4]
  • 38% of SaaS businesses said they don’t provide free trials or freemium versions of their goods or services.[4]
  • Organizations polled said that practically all of their operations were SaaS-based in 38% of cases.[4]
  • 40% of IT expenditures are made by sources outside of the IT department.[4]
  • 40% of small business owners say that taxes and accounting are the most difficult aspects of running their company.[4]
  • 40% of project managers say that micromanaging employee accountability and responding to emails takes up the majority of their time.[4]
  • Insufficient assistance from project management and project sponsors is cited by 41% of firms reporting poor project performance.[4]
  • One year is the average length of a contract for 48% of organizations.[4]
  • Within the next three years, 54% of CIOs anticipate employing cloud software for key SaaS apps.[4]
  • In one poll, 68.9% of participants said that the crisis had a severe or very unfavorable impact on their companies.[4]
  • Employee involvement, according to 71% of corporate leaders, is one of the most important project components.[4]
  • By 2021, 73% of businesses predicted that almost all of their applications would be SaaS-based.[4]
  • 84% of new SaaS clients come from unique websites that provide free trials.[4]
  • Over 100,000 teams will utilize agile project management technologies, according to 76% of CEOs. ][4]
  • Better functionality was cited as the top motivation for deploying an ERP system by 84% of users.[4]
  • After 2022, 86% of enterprises predicted that at least 80% of their software requirements will be satisfied by SaaS.[4]
  • 94% of IT executives think manual SaaS management techniques result in bad SaaS investment decisions.[4]
  • After a pleasant onboarding experience, 69% of workers are more likely to remain with the firm for at least three years.[4]
  • According to Totango research, just 24% of executives who work in customer success had prior success experience, whereas 43% come from sales or account management.[4]
  • Approximately 25% to 30% of executives who interact with customers directly are now paid based on customer retention data.[4]
  • Only 3% of IT leaders, according to Productiv data, have comprehensive and real-time insight into their saas products.[4]
  • By 2022, 53% of UK CIOs will be seeking more intelligent ERP solutions with automation, machine learning, and AI, according to a Gartner report.[4]
  • By 2022, according to a Gartner estimate, artificial intelligence will be included in ERP systems, according to 65% of CIOs.[4]
  • The U.S. Small Business Administration states that the majority of small enterprises debut for between $2,000 to $5,000.[4]
  • Active trial users are 70% more likely to purchase a paid subscription when approached by sales agents.[4]
  • 93% of firms said that their ERP initiatives were effective, according to a 2020 report.[4]
  • Security and data protection are two of the main factors influencing cloud adoption in general (37%).[4]
  • 53% of cybersecurity experts claim that the move to the cloud makes it more difficult to identify insider threats.[5]
  • Within the next two years, 61% of IT professionals either already use or intend to employ IT automation technologies.[5]
  • At least half of technology purchases are now managed by business units, according to 67% of firms.[5]
  • The top quality of top-tier SaaS providers is openness on security capabilities, according to 70% of businesses.[5]
  • Insider assaults have been increasingly prevalent during the last year, according to 72% of firms.[5]
  • 75% of IT experts think that email, file sharing, and cloud storage pose the largest security risks.[5]
  • 80% of companies provide users greater access rights than they really need for them to complete their tasks.[5]
  • 82% of workers think it’s feasible for them to get access to sensitive corporate data they’re not supposed to see.[5]
  • 83% of IT professionals said that staff members used unauthorized cloud services to store corporate data.[5]
  • Compared to 59% of those who had an excellent onboarding, 89% of those who did so felt firmly assimilated into the company culture.[5]
  • Phishing and ransomware are considered the top dangers to companies by 90% of organizations, however, only 50% of organizations have enough insight into these issues.[5]
  • Only 29% of those who had a successful onboarding experience had a strong sense of connection at work, compared to 91% of those who experienced an effective onboarding.[5]
  • 93% of firms assert that they are required to inform the board of privacy metrics, such as results of privacy program audits, privacy impact analyses, and data breaches.[5]
  • According to Forrester, 74% of business leaders identify the speed of adoption and deployment as an advantage that contributed to their company’s choice to switch to pure SaaS, while 75% of business leaders claim greater business agility.[5]
  • According to a recent study from IDC, eight out of ten businesses in the United States have suffered a data breach made possible by cloud misconfigurations.[5]
  • According to Gartner, by 2026, 50% of companies with numerous saas applications would use a saas management platform SMP tool to consolidate the administration and consumption analytics of these apps.[5]
  • According to Gartner, 90% of firms that don’t manage their public cloud use would release critical data inadvertently by 2025.[5]
  • According to Gartner, through 2025, consumers would be at blame for 99% of cloud security breaches.[5]
  • According to Gartner, 40% of firms will have anywhere operations by the end of 2023, enabling them to provide customers and employees with seamless, optimized virtual and real experiences.[5]
  • By 2025, according to IDC, spreadsheets, presentations, and other unstructured data will make up over 80% of the data in a business.[5]
  • 70% of businesses are presently investing in SaaS and public cloud services.[5]
  • The majority of workers—nearly 70% —say that cutting down on time spent on repetitive tasks is where automation offers the most potential.[5]
  • The percentage of businesses that trust SaaS providers to host and manage encryption keys is just 14%.[5]
  • Statista projects that the global SaaS market will grow significantly from its 2022 forecast of $101 billion to reach $138 billion by 2022.[5]
  • The number of events increased by 47% during the two years, while the average worldwide cost of insider threats increased by 31% to $11.45 million.[5]
  • 30% of IT operations activities will be shifted from support to continuous engineering by 2024 thanks to advancements in analytics and autonomous remediation capabilities.[5]
  • Compared to the same time in 2020, there have been 125% more SaaS-focused companies that have gone public in 2021.[6]
  • On-premises and SaaS cloud deployment select the deployment approach that best fits the goals of a company, whether that be 10% control or speed and flexibility.[7]

Also Read


  1. opsramp –
  2. explodingtopics –
  3. productiv –
  4. webinarcare –
  5. bettercloud –
  6. bmc –
  7. microfocus –

About Author & Editorial Staff

Steve Goldstein, founder of LLCBuddy, is a specialist in corporate formations, dedicated to guiding entrepreneurs and small business owners through the LLC process. LLCBuddy provides a wealth of streamlined resources such as guides, articles, and FAQs, making LLC establishment seamless. The diligent editorial staff makes sure content is accurate, up-to-date information on topics like state-specific requirements, registered agents, and compliance. Steve's enthusiasm for entrepreneurship makes LLCBuddy an essential and trustworthy resource for launching and running an LLC.

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