Customer Education Statistics


Steve Goldstein
Steve Goldstein
Business Formation Expert
Steve Goldstein runs LLCBuddy, helping entrepreneurs set up their LLCs easily. He offers clear guides, articles, and FAQs to simplify the process. His team keeps everything accurate and current, focusing on state rules, registered agents, and compliance. Steve’s passion for helping businesses grow makes LLCBuddy a go-to resource for starting and managing an LLC.

All Posts by Steve Goldstein →
Business Formation Expert  |   Fact Checked by Editorial Staff
Last updated: 
LLCBuddy™ offers informative content for educational purposes only, not as a substitute for professional legal or tax advice. We may earn commissions if you use the services we recommend on this site.
At LLCBuddy, we don't just offer information; we provide a curated experience backed by extensive research and expertise. Led by Steve Goldstein, a seasoned expert in the LLC formation sector, our platform is built on years of hands-on experience and a deep understanding of the nuances involved in establishing and running an LLC. We've navigated the intricacies of the industry, sifted through the complexities, and packaged our knowledge into a comprehensive, user-friendly guide. Our commitment is to empower you with reliable, up-to-date, and actionable insights, ensuring you make informed decisions. With LLCBuddy, you're not just getting a tutorial; you're gaining a trustworthy partner for your entrepreneurial journey.

Customer Education Statistics 2023: Facts about Customer Education outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Customer Education, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Customer Education Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

Please read the page carefully and don’t miss any words.

Top Customer Education Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 23 Customer Education Statistics on this page 🙂

Customer Education “Latest” Statistics

  • According to Zendesk’s recent benchmark research, sophisticated firms receive upwards of 20,000 support tickets every month, with 48% of these support inquiries being “how-to” in nature, according to TSIA.[1]
  • According to TSIA research, trained consumers are 68% more likely to use a product more frequently, 56% more likely to use more features and functionalities, and 87% more likely to work independently (not submit as many tickets).[2]
  • According to Stat Counter, mobile now accounts for 52% of all internet traffic, with desktop usage declining.[3]
  • When businesses prioritize superior customer service experiences, they may increase revenues by 4% to 8% above the market.[3]
  • Last year, 90% of Customer Education programs expanded, with more than 60% boosting their spending by more than 30%.[3]
  • According to Esteban Kolsky, 72% of consumers will tell 6 or more others about a favorable experience.[3]
  • 43% of businesses lack a defined method for monitoring the effect of their education.[3]
  • Only 12% of customer education teams are organized into departments.[3]
  • Consumers were 131% more inclined to purchase after reading informative information.[4]
  • A week after reading a piece of instructional content from a company, 9% of customers would label a brand as “trustworthy”.[4]
  • 90% of businesses have already experienced a favorable return on their customer education investments, which is a step in the right direction.[5]
  • Acquiring a new client can cost five times as much as maintaining an existing one, and boosting customer retention by 5% can raise profitability by 25-95%.[6]
  • According to TSIA research, 68% of consumers report utilizing items more following training, and 56% use more product features than they would if they were untrained.[6]
  • Customers want organizations to understand their demands 76% of the time.[6]
  • Customers will pay 17% extra for a positive experience.[6]
  • Customer-centric businesses are 60% more lucrative than non-customer-centric businesses.[6]
  • 86% of shoppers are willing to spend more for a positive client experience.[6]
  • Customer experience is important to 23% of businesses.[6]
  • CX is a deciding factor for 73% of individuals when purchasing.[6]
  • Companies with organized education programs improve their income by 6.2%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Companies with organized education programs boost retention by 7.4%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Companies with organized education programs enhance their lifetime value by 7.1%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Customer satisfaction rises 11.6% in companies with organized education programs (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]

Also Read

How Useful is Customer Education

First and foremost, educated customers are empowered customers. When customers have a solid understanding of a company’s products or services, they are more likely to make purchases that align with their needs and preferences. This not only leads to greater customer satisfaction but also helps to build trust and credibility with the brand. In essence, customer education is a powerful tool for fostering loyalty and increasing customer retention rates.

Moreover, investing in customer education can also lead to greater customer engagement. When customers feel that they are knowledgeable about a company’s offerings, they are more likely to actively engage with the brand, whether through providing feedback, participating in loyalty programs, or advocating on behalf of the company. This sense of engagement can ultimately translate into increased sales and growth opportunities for the business.

In the age of information overload, customers are constantly bombarded with advertisements and marketing messages. As a result, many customers have become more skeptical and cautious about making purchasing decisions. By providing customers with educational resources such as how-to guides, FAQs, and webinars, businesses can cut through the noise and establish themselves as trusted sources of information. This not only helps to differentiate the brand from its competitors but also contributes to a more authentic and transparent relationship with customers.

In addition to benefiting customers, customer education can also benefit businesses in numerous ways. For one, well-informed customers are less likely to require extensive customer support, saving businesses time and resources. Furthermore, educating customers about product features and functionalities can lead to increased usage and adoption rates, ultimately resulting in improved customer satisfaction and loyalty.

Customer education can also be a valuable tool for driving revenue growth. By providing customers with the knowledge they need to maximize the value of their purchases, businesses can upsell or cross-sell additional products or services. Furthermore, educating customers about the benefits of premium or upgraded offerings can lead to a higher average order value and increased profitability.

Ultimately, customer education is a win-win for both businesses and customers. By empowering customers with the knowledge they need to make informed decisions, businesses can foster loyalty, drive engagement, and increase revenue opportunities. In today’s competitive marketplace, investing in customer education is not a luxury but a necessity for long-term success.

Reference

  1. customerthink – https://customerthink.com/how-to-reduce-support-costs-with-customer-education-and-onboarding/
  2. talentedlearning – https://talentedlearning.com/how-to-start-customer-education-program/
  3. webinarcare – https://webinarcare.com/best-customer-education-software/customer-education-statistics/
  4. conductor – https://www.conductor.com/blog/2017/07/winning-customers-educational-content/
  5. learnworlds – https://www.learnworlds.com/customer-education/
  6. northpass – https://www.northpass.com/customer-education-statistics
  7. saasacademyadvisors – https://www.saasacademyadvisors.com/blog/customer-education-statistics

Leave a Comment