Customer Education Statistics


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Customer Education Statistics 2023: Facts about Customer Education outlines the context of what’s happening in the tech world.

LLCBuddy editorial team did hours of research, collected all important statistics on Customer Education, and shared those on this page. Our editorial team proofread these to make the data as accurate as possible. We believe you don’t need to check any other resources on the web for the same. You should get everything here only 🙂

Are you planning to form an LLC? Maybe for educational purposes, business research, or personal curiosity, whatever the reason is – it’s always a good idea to gather more information about tech topics like this.

How much of an impact will Customer Education Statistics have on your day-to-day? or the day-to-day of your LLC Business? How much does it matter directly or indirectly? You should get answers to all your questions here.

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Top Customer Education Statistics 2023

☰ Use “CTRL+F” to quickly find statistics. There are total 23 Customer Education Statistics on this page 🙂

Customer Education “Latest” Statistics

  • According to Zendesk’s recent benchmark research, sophisticated firms receive upwards of 20,000 support tickets every month, with 48% of these support inquiries being “how-to” in nature, according to TSIA.[1]
  • According to TSIA research, trained consumers are 68% more likely to use a product more frequently, 56% more likely to use more features and functionalities, and 87% more likely to work independently (not submit as many tickets).[2]
  • According to Stat Counter, mobile now accounts for 52% of all internet traffic, with desktop usage declining.[3]
  • When businesses prioritize superior customer service experiences, they may increase revenues by 4% to 8% above the market.[3]
  • Last year, 90% of Customer Education programs expanded, with more than 60% boosting their spending by more than 30%.[3]
  • According to Esteban Kolsky, 72% of consumers will tell 6 or more others about a favorable experience.[3]
  • 43% of businesses lack a defined method for monitoring the effect of their education.[3]
  • Only 12% of customer education teams are organized into departments.[3]
  • Consumers were 131% more inclined to purchase after reading informative information.[4]
  • A week after reading a piece of instructional content from a company, 9% of customers would label a brand as “trustworthy”.[4]
  • 90% of businesses have already experienced a favorable return on their customer education investments, which is a step in the right direction.[5]
  • Acquiring a new client can cost five times as much as maintaining an existing one, and boosting customer retention by 5% can raise profitability by 25-95%.[6]
  • According to TSIA research, 68% of consumers report utilizing items more following training, and 56% use more product features than they would if they were untrained.[6]
  • Customers want organizations to understand their demands 76% of the time.[6]
  • Customers will pay 17% extra for a positive experience.[6]
  • Customer-centric businesses are 60% more lucrative than non-customer-centric businesses.[6]
  • 86% of shoppers are willing to spend more for a positive client experience.[6]
  • Customer experience is important to 23% of businesses.[6]
  • CX is a deciding factor for 73% of individuals when purchasing.[6]
  • Companies with organized education programs improve their income by 6.2%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Companies with organized education programs boost retention by 7.4%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Companies with organized education programs enhance their lifetime value by 7.1%. (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]
  • Customer satisfaction rises 11.6% in companies with organized education programs (Increase Revenue And Improve Customer Retention Through Customer Education Programs, Forrester commissioned by Intellum, 2019)[7]

Also Read

How Useful is Customer Education

One of the key benefits of customer education is that it helps to build trust and credibility with clients. When customers understand how to use a product or service effectively, they are more likely to have a positive experience and be satisfied with their purchase. This, in turn, can lead to repeat business and word-of-mouth referrals, both of which are essential for sustaining profitability and growth.

Furthermore, customer education can help businesses to differentiate themselves from competitors and position themselves as industry leaders. By providing valuable resources, such as training materials, webinars, or online courses, companies can showcase their expertise and commitment to customer success. This not only enhances their reputation but also fosters a sense of trust and loyalty among clients, who appreciate the added value that comes with doing business with a knowledgeable and customer-focused company.

Moreover, customer education can also have a significant impact on reducing customer support costs. When customers are well-educated on how to use a product or service, they are less likely to encounter issues or require assistance from customer support teams. This not only streamlines operations and improves efficiencies but also frees up resources to focus on other strategic initiatives that drive growth and innovation.

From a strategic standpoint, customer education can help businesses to increase customer lifetime value and drive revenue growth. By educating customers on additional features, benefits, or use cases for a product or service, companies can upsell or cross-sell to existing clients, thereby increasing their overall spend and loyalty. This can have a compounding effect over time as satisfied and knowledgeable customers are more likely to become brand advocates and refer new business, further driving revenue and market share.

Finally, customer education can also play a critical role in fostering innovation and cultivating a culture of continuous learning within an organization. By listening to customer feedback and insights, businesses can identify opportunities for improvement or new product development, driving innovation and staying ahead of changing market trends. Additionally, by empowering customers with the knowledge and skills they need to succeed, companies can build stronger, more collaborative relationships that fuel mutual growth and success.

In sum, the value of customer education cannot be understated. From strengthening customer relationships and driving revenue growth to reducing support costs and fostering innovation, investing in customer education can yield a multitude of benefits for businesses of all sizes and industries. By prioritizing customer education as a strategic imperative, companies can set themselves apart in a crowded marketplace and position themselves for long-term success and sustainable growth.

Reference

  1. customerthink – https://customerthink.com/how-to-reduce-support-costs-with-customer-education-and-onboarding/
  2. talentedlearning – https://talentedlearning.com/how-to-start-customer-education-program/
  3. webinarcare – https://webinarcare.com/best-customer-education-software/customer-education-statistics/
  4. conductor – https://www.conductor.com/blog/2017/07/winning-customers-educational-content/
  5. learnworlds – https://www.learnworlds.com/customer-education/
  6. northpass – https://www.northpass.com/customer-education-statistics
  7. saasacademyadvisors – https://www.saasacademyadvisors.com/blog/customer-education-statistics

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